Spoke to this company today and have consequently ordered two of their pumps. EXCELLENT customer service and advise and we shall definitely be using them again. Thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At 86 yrs of age building my own high class business for forty years l was delighted to be treated with respect you listened to my need supplied exactly what l needed at a fraction of three other co... See more
Company replied
I had been struggling to source the correct pump for a fountain in my pond. I chanced upon Henry’s Pumps and Billy noted all the circumstances. He suggested a pump that was considerably less money tha... See more
Company replied
The customer service is shocking, from the sales staff to the managers. If there is a problem they will bend over backwards to avoid sorting the problem when it would be easier by far to just... See more
Company details
Written by the company
Proudly supplying the largest range of water and waste water pumps in the UK including Koshin, JS, Zenit, Flygt, Lowara, Caprari. Independent & friendly advice.
Contact info
United Kingdom
- www.henrypumps.co.uk
4.3
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item arrived the day after ordering &…
Item arrived the day after ordering & was well packaged. Great service
December 8, 2023
Unprompted review
I bought a pump from this company and…
I bought a pump from this company and wanted some extra information about the pump that was not in the instructions.
I e-mailed them some days ago, but as usual, no reply.
I don't know why people like these bother to have any support contacts as they clearly either don't look in their in box or more likely, can't be bothered.
Typical lazy UK company who take your money in seconds but that's the last you hear from them.
There are probably better companies out there selling pumps, use them and not this shower.
June 28, 2023
Unprompted review
Reply from Henry Pumps
Sorry to see that you were not happy with the service received, Mr Slater. I can assure you that is not our standard practise. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
CANNOT RECOMMEND THIS COMPANY HIGHLY…
CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.
The whole transaction from the ease of ordering, the speed of processing to the order confirmation was exceptional.
My item arrived the next day, which was also a plus, considering the CV-19 situation.
The packaging and product was first class. The whole experience, being my first purchase from Henry Pumps, was first class.
Buy with confidence.
June 4, 2020
Unprompted review
Reply from Henry Pumps
Thank you, Paul for the kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.