Failed to answer emails about my order for months, when they did there was an unacceptable excuse for not having supplied my order. I asked for a refund as they were unable to fulfil the order in a... See more
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See what reviewers are saying
Initially ordered a cake topper which was lovely however, I accidently broke it. Ordered another one to replace it which ended up getting lost in the post. Cannot fault Chris who made sure another one... See more
Don't buy from these. I bought a card for my fiancé that said I can't wait to marry you, Received the card 3 weeks later which was the completely wrong card and irrelevant to us. After trying to conta... See more
I purchased a "pocket hug " sent to my grandma at the start of lockdown, though unfortunately passed away a few days after placing my order. When I left a comment on fb saying how lovely the item was... See more
Company details
Information provided by various external sources
Struggling to find the perfect gift? Make gifting easy with our selection of modern and personalised gifts, handcrafted in the UK.
Contact info
Kestrel Road 6, CW8 4TL, Northwich, United Kingdom
- 07500260269
- Hello@heres-To-us.com
- www.heres-to-us.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely Disgusted
I ordered a copper personalised cake topper for my wedding. When the order arrived it was neon orange, I contacted the company via facebook and received an apologetic message and a promise of the correct cake topper being sent within the week. I was thrilled and thought about how amazing the customer service was....however, after weeks of chasing up the order as our wedding date was drawing closer, there was no further contact from the lady I spoke to. It was such a disappointment and I was so upset. I don't think I would have minded if it was for something else, however this was our wedding day and to completely ignore customers after you have promised something is absolutely disgusting. I will never use this company again and will deter any of my friends from using this company in the future.

Reply from Here's To Us
Great service and lovely designs!
Very fast delivery and an amazing…
Very fast delivery and an amazing product ! Looks beautiful on my Christmas tree ! Thank you
amazing and so posh looking
Really fast delivery and the products themselves are amazing. Using them as place settings for Christmas as they are so smart I am now changing my whole table settings to match the quality of these
Delighted!
Really lovely, delighted with the cake topper. Looks like good quality and was well packaged.
Truly gorgeous product and amazing customer service!
Truly gorgeous product, has simply made my dinner table with such a special touch. Customer service was amazing, fulfilling an urgent order as a special request. Couldn’t rate them more highly!
Great product and quick delivery
Personalised Dog Christmas Tree Decoration
We brought the personalised dog Christmas decoration and the quality was amazing! It’s beautiful! We can’t wait to hang it on our tree
Ridiculous
No communication on delivery date. Had to email myself to find out. Was provided with a date but then the item didn’t show up. Chased for a week with the company via email, text, phone calls and WhatsApp with contact details provided on website. Also tried to get in contact via social media (Instagram/Facebook). Only got a response once I said I would report them to trading standards and watchdog. All I wanted to know was when I would receive my order and if they were not able to fulfil it could they provide me with a refund.
No apology given, but I was refunded for my order. If they can’t fulfil their orders they should not be taking them, especially if they are providing customers with a delivery date. I’m not convinced the products even exist. Don’t waste your time, energy or money. Very unprofessional.
Amazing service
Amazing service. I loved the place settings I ordered for my wedding!
Have had no contact regarding when…
Have had no contact regarding when receiving delivery, emailed twice called twice no repsonse
Just stunning
I ordered the wooden place names for my wedding
Amazing quality and they look stunning. Definitely recommend.
Superb quality as always
So pretty and unique!!
Lovely personalised card
Lovely personalised card. Can't wait to give it to my soon to be husband
Really impressed
Great options to choose from, we were spoilt for choice. The delivery was really fast. Will be returning for future cake toppers.
Amazing
Amazing! Great service, beautiful product. I can't wait to see our wedding cake with the topper from Here's To Us. Would deffinitely recommend 😊
Rose Gold Mr & Mrs Cake Topper
Rose gold cake topper was cheaper than other similar products I’ve seen/had in the past without compromising on quality! Very quick delivery and finished off our wedding cake perfectly! Wouldn’t hesitate to buy from Here’s To Us again in the future :-)
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