Here's To Us Reviews 

95
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Failed to answer emails about my order for months, when they did there was an unacceptable excuse for not having supplied my order. I asked for a refund as they were unable to fulfil the order in a... See more

Rated 5 out of 5 stars

Initially ordered a cake topper which was lovely however, I accidently broke it. Ordered another one to replace it which ended up getting lost in the post. Cannot fault Chris who made sure another one... See more

Rated 1 out of 5 stars

Don't buy from these. I bought a card for my fiancé that said I can't wait to marry you, Received the card 3 weeks later which was the completely wrong card and irrelevant to us. After trying to conta... See more

Rated 5 out of 5 stars

I purchased a "pocket hug " sent to my grandma at the start of lockdown, though unfortunately passed away a few days after placing my order. When I left a comment on fb saying how lovely the item was... See more

Company details

  1. Wedding Service

Information provided by various external sources

Struggling to find the perfect gift? Make gifting easy with our selection of modern and personalised gifts, handcrafted in the UK.


Contact info

2.8

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(95)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Disgusted

I ordered a copper personalised cake topper for my wedding. When the order arrived it was neon orange, I contacted the company via facebook and received an apologetic message and a promise of the correct cake topper being sent within the week. I was thrilled and thought about how amazing the customer service was....however, after weeks of chasing up the order as our wedding date was drawing closer, there was no further contact from the lady I spoke to. It was such a disappointment and I was so upset. I don't think I would have minded if it was for something else, however this was our wedding day and to completely ignore customers after you have promised something is absolutely disgusting. I will never use this company again and will deter any of my friends from using this company in the future.

January 16, 2020
Unprompted review
Here's To Us logo

Reply from Here's To Us

Hi Danielle

I’m so sorry you had this experience with us. I understand you were sent the wrong colour topper. A replacement was sent, I’m sorry this wasn’t received. We had issues with our Facebook messenger and do post often to email instead of messaging via Facebook but I haven’t seen any emails from yourself. You have been fully refunded.

I hope you had a great wedding regardless, and I sincerely apologise for any disappointment caused.

Best wishes
Emma

Rated 5 out of 5 stars

amazing and so posh looking

Really fast delivery and the products themselves are amazing. Using them as place settings for Christmas as they are so smart I am now changing my whole table settings to match the quality of these

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

Delighted!

Really lovely, delighted with the cake topper. Looks like good quality and was well packaged.

November 11, 2019
Unprompted review
Rated 1 out of 5 stars

Ridiculous

No communication on delivery date. Had to email myself to find out. Was provided with a date but then the item didn’t show up. Chased for a week with the company via email, text, phone calls and WhatsApp with contact details provided on website. Also tried to get in contact via social media (Instagram/Facebook). Only got a response once I said I would report them to trading standards and watchdog. All I wanted to know was when I would receive my order and if they were not able to fulfil it could they provide me with a refund.
No apology given, but I was refunded for my order. If they can’t fulfil their orders they should not be taking them, especially if they are providing customers with a delivery date. I’m not convinced the products even exist. Don’t waste your time, energy or money. Very unprofessional.

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I loved the place settings I ordered for my wedding!

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Really impressed

Great options to choose from, we were spoilt for choice. The delivery was really fast. Will be returning for future cake toppers.

September 13, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Great service, beautiful product. I can't wait to see our wedding cake with the topper from Here's To Us. Would deffinitely recommend 😊

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

Rose Gold Mr & Mrs Cake Topper

Rose gold cake topper was cheaper than other similar products I’ve seen/had in the past without compromising on quality! Very quick delivery and finished off our wedding cake perfectly! Wouldn’t hesitate to buy from Here’s To Us again in the future :-)

September 9, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look