Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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got the right answers.Thanks
December 10, 2019
Unprompted review
I phoned Heritage knowing what I needed…
I phoned Heritage knowing what I needed but the oven was a very old unit and yet, we were able to decipher what we both thought would work. The staff was very gracious with me as we figured this out. I then ordered the part and it actually arrived the following day!
Great service!
December 9, 2019
Unprompted review
It was a hard to find grille for a 30…
It was a hard to find grille for a 30 years old fan. It took a while but they found and shipped me the exact grille for a fair price.
December 9, 2019
Unprompted review
Your agent was courteous and helpful
Your agent was courteous and helpful. Quick with the information on the parts being in stock. Delivery information was prompt and accurate.
December 9, 2019
Unprompted review
Quick turn around from the order time…
Quick turn around from the order time but a little expensive for delivery.
December 6, 2019
Unprompted review
Very fast and helpful thank you
December 4, 2019
Unprompted review
fast shipping
December 4, 2019
Unprompted review
I placed an order for a part that I had…
I placed an order for a part that I had been having a hard time finding and it arrived the next day! I will definitely use Heritage Parts Canada again.
December 4, 2019
Unprompted review
Great !
Great !! The online service and ordering system works clean.
From the ordering stage to the reception went like a breeze..
December 4, 2019
Unprompted review
Found the part I needed
Found the part I needed. Shipped promptly.
Great service.
December 4, 2019
Unprompted review
super fast~~~
December 3, 2019
Unprompted review
Service was excellent as was website
Service was excellent as was website. Web site gave good descriptions. Easy to navigate
November 30, 2019
Unprompted review
Took me 3 emails to find out if this…
Took me 3 emails to find out if this was ordered or not .
Ann helped me out after as she is always does.
November 28, 2019
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning Ryan,
Thank you for taking the time to review Heritage Parts Canada. I passed this review to a Customer Service Manager as well as to Ann for review. Someone may be reaching out to you for more information. Thank you for your business.
Christy Stuller
eCommerce Content Analyst
fast and efficient
November 27, 2019
Unprompted review
great service
November 27, 2019
Unprompted review
I like the service and accuracy of…
I like the service and accuracy of parts!!
November 26, 2019
Unprompted review
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