Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast & Helpful
Very helpful and the parts arrived really fast. Will definitely let anyone who needs parts to go through this company
December 20, 2019
Unprompted review
Quick & Efficient!
December 18, 2019
Unprompted review
Order parts and had them next day (FAST)
December 18, 2019
Unprompted review
I ordered over the phone and the…
I ordered over the phone and the transaction was very smooth. I received the part sooner than I expected. Great company with great service!
December 18, 2019
Unprompted review
Quick and good service
Quick and good service - just not sure when I received invoice it should have been paid on credit card - I though
December 17, 2019
Unprompted review
Fast shipping, great service, huge selection
Great source for hardcopies of commercial refrigeration parts and manuals.
December 17, 2019
Unprompted review
Always great to deal with
December 14, 2019
Unprompted review
We ordered
We ordered, the order arrived very quickly, it was what we ordered,what's not to love?
December 14, 2019
Unprompted review
Made a mistake when ordering...
Made a mistake when ordering some parts. Called and they took care of me. Made it easy to return and sent the correct items the next day. Excellent customer service!
December 13, 2019
Unprompted review
They were awesome and fast.
They were awesome and fast.
Thanks for the wonderful service!!
December 13, 2019
Unprompted review
Helpful and fast delivery
Very fast service as well as very helpful. I used the online chat and it was perfect! Thank you!
December 13, 2019
Unprompted review
Web site represented parts accurately…
Web site represented parts accurately and shipped on time.
December 12, 2019
Unprompted review
service is great/ made mistake in…
service is great/ made mistake in ordering parts/ returned no problem/ correct parts on the way
December 12, 2019
Unprompted review
Great service going out of there way to…
Great service going out of there way to bring the parts in for me . Thankyou
December 12, 2019
Unprompted review
Honestly I don't know what is going on…
Honestly I don't know what is going on at this place... they have been getting progressively worse over the past couple of years..I have order quite a few parts from them over the past 5 years and have witnessed them go from very reliable to very unreliable .. just recently they totally messed up an order and cost me a large customer..they promise overnight delivery and I am still awaiting the part they said I would have 6 day ago... I will be washing my hands of this place as soon as my part arrives if it ever does...
December 11, 2019
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning,
Thank you for providing this feedback. I'm really sorry to hear that you have a negative experience with Heritage Parts Canada. I forwarded your review to a Customer Service Manager who will be reaching out to you soon if they haven't already. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
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