Hermes Europe 

My parcel of plants has been with Hermes now 6 days. This is the 3rd day of it 'being with courier' but seeing as it is now 8.15pm I'm guessing it isn't coming today either. The plants will be dead by now anyway. I've had no response to emails, social media contacts and the lady who I spoke to on the phone on Wednesday said she had to email the courier and he had 48hours to get back to her so I can't ring back for an update until tomorrow!!! Absolute joke. Would pay extra for using a different parcel company and avoid buying from companies using Hermes.

Terrible service! 14:38 received message that my items was delivered, proof picture not even my house door! I had so much stress and I'm pregnant at week 28! Couldn't get in touch with any customer service, no one reply me back! And the best thing is that my delivery actualy came at 17:00 on the same day, so how are you working in this stupid company????? Fake delivery notifications, strangers house photos.... from now I will check before I buy to avoid my items will be deliver with this company.

Bought something from eBay, seller sent it with Hermes. I live at a 24 hour address (Holiday Park) so post goes to main reception which is always attended, or out of hours mail goes to security which is 24 hours. Allegedly, they 'Attempted' delivery 3 times but failed... And then sent it back to the seller!!! How?! Why?!
When I contacted Hermes regarding the problem they told me the driver didn't give a reason for the failure... Great right? Emailed to complain and they responded telling me that the driver couldn't find the address. On a straight road. A holiday park. A large holiday park. On a straight road. Load of vomit.

Why the **** does anybody use Hermes delivery? What an absolute pathetic delivery company they are ! My last 6parcels have not been delivered (over the past 5 months) ! Am I blacklisted? For complaining to amazon when my parcel came in from the USA ? Well this time they’ve had my parcel for 6 days and they can’t find my house... it’s a house! Not a a little green monopoly house ! And who can I complain to ? Unfortunately I bought from the USA so I didn’t know it would come via Hermes but now if I buy online I ask before I buy if Hermes are involved with delivery... if so I’ll buy else where

Their driver literally threw our package at our front door from their car, without even getting out.
Then when I try to find a customer service number, email or even use their chat service I get nowhere. There isn't a phone number or email and their online chat-bot takes you round in circles. Horrible company with horrible incompetent staff.

the most arrogant delivery driver has just turned up at my door, i only caught him as i saw a card through the letter box.. he was supposed to be delivering 2 parcels.
i answered and he said 'too late now, you never answer the door'!
first of all he never knocked and secondly its the first parcel youve delivered to me. dhl and royal mail have both managed to deliver parcels today by knocking at the door. this waste of space had delivered our parcels next door, continued to write his ticket and then laughed. absolutely disgusting attitude, i will not be using this service again

Said they had tried to deliver three times, I was in every time and no one came. I have tried to contact them but talking to an actual human being at Hermes is impossible and all the phone numbers and chats are useless. The only information I've got is that I have to contact the seller which I did. The problem was on the Hermes side not the seller side. But good luck with contacting with Hermes and getting any useful information.

According to Hermes who emailed me on 29th Oct I was to receive my item on 1st Nov, I have not and am still waiting on a further email to update me on its progress. I contacted the company my item is from on 10th Nov to complain and they sent me a replacement which was to be delivered next day, Mon 11th and guess what?? I’m still waiting. My husband is also waiting on a delivery for which the order was placed on 3rd Nov. Come on Hermes get your act together and in future I won’t order from any company that uses Hermes as their chosen courier!! I wish there was a no star option!

ALAWAYS IN TIME WITH THE ORDER. THANKS

I ordered three separate items to a hermes pickup location in Munich from Amazon. The items were bunched into two different packages, each with their own tracking number. I received an e-mail from Amazon saying that both packages arrived at the pickup location. I verified this on the Hermes tracking website itself.

When presenting my ID card at the pickup location, I was asked for a German ID card. The person was unaware that Malta is an EU country and thought my ID invalid. After a long debate (and clicking my place of origin as Madagascar because he couldn't find Malta), he only located one of the two packages, claiming all my items were bunched into one package. I told him he was wrong, and that I have two separate tracking ID's. I opened the box infront of him to confirm this. He then went behind the counter to check again and welcomed me to come look for myself to see that nothing has arrived.

Hermes apparently have a habit of lying outright in their tracking system to customers. Hopefully my second package arrives today.

My parcel surprisingly came today, and I say 'surprisingly' because I had no notification to tell me it's on it's way. No email/text to let me know when it will be delivered. The delivery came while I was in the shower and missed it by five minutes maximum and a receipt was left to say it had been attempted. On this receipt there is clearly boxes marked "courier name" and "my number" for the delivery man to leave his contact details, which, unless he can't write, he was just to lazy to fill out. There was no attempt to leave my parcel next door and a box was ticked to say there was no safe place to leave it - understandable. What isn't understandable is that there is no information as to where my parcel will be kept, so I cannot collect it. No contact information, nothing to tell me when it will be delivered next and just a bar code for the website. So on to my next problem.

I entered the 8 digit number on the website as instructed and, what do you know, it tells me the delivery was unsuccessful. So I attempt to contact the company via live chat, for a robot to tell me the exact same information as I already know for the third time because I have the god damn delivery note in my hand. So, while I'm talking with a robot and not an actual person, and this robot is repeating itself, I select the option to speak with somebody to which it tells me it can no longer assist??? It's literally a virtual assistant. But nevermind.

So I've tried to search the website for a contact number - nothing. Is there a contact number on the receipt? Absolutely not. Is there any form of indication that this company actually gives a shhh? Oh no, not at all. That would be absurd. So I have to use an alternative website to find a contact number to yet again, be faced with another robot. It's a Friday morning, do you even have any staff? Anyway, this IVR gives me three options, none of which is to speak to a living, breathing human. So I try all three options on three separate calls for each call to hang up.

So not only is the delivery man lazy and/or illiterate, and there is no possibility of speaking to a human being, I now have to wait until the next working day (Monday) for my parcel because this company is too ignorant to orgonise a drop off. And for all I know my parcel could be kept in a river overnight because there is no information. Well done Hermes, well done.

absolutely horrible, I hope you go out of business soon!

Said they had tried to deliver, I was in and no card left! If your going to lie make it believable. Poor show.

I paid for next day delivery and it’s now been 3 days ! Every day Hermes has said it’s on it way and had be waiting the. Collect the item between the hours of 4 and 6pm to only update their systems at 6 saying sorry there’s been a delay check in the morning and obviously your now closed and it’s impossible to speak to Hermes !! This is bloody ridiculous I order that coat with plenty of time ahead as I needed it today as it was a gift for someone. As a up and coming brand I would expect you would do your homework on delivery company’s and know that Hermes is the most unreliable and will have people tarnish your name because of their lack of customer service and they just plain don’t give a damn hence why they do not have a customer service number and live chat is a myth as when you select to speak to someone they then tell you to contact the sender! Why??? You have my parcel not them. Don’t offer next day delivery as you clearly cannot fulfil the request. I want a refund!

Customer service is nil, no contact number, no call center.
You pay them and cross you fingers, if they don't collect, your on your own. Read their reviews they should not be allowed to trade.

Even more disgusted with this appalling company and will no longer buy goods if they are delivered by Hermes. Same story as so many of these reviews. Parcel supposedly delivered ( in a locked shed???) Photo of outside of shed but no parcel in the photo. This had happened 3 times. I have been able to contact the supplier of 2 of the parcels to request a refund ( still waiting) but I do not know who the third parcel is from and Hermes will not give me details so can’t contact them!! According to Hermes they have resolved the situation - simply by stating that the parcel has been delivered and regurgitating the same useless photograph as evidence. It is not possible to speak to a human being and emails are ignored. I’ve wasted hours on ‘live chats’, told to wait 72 hours then get an email to say ‘ resolved’ Truly, truly appalling.

Absolutely awful! We must have the worst delivery service in the country. My heart drops when I realise that Hermes are the carrier. The parcel was left upside down on a wet mat in an open-sided porch in some of the worst weather this year. An email said Hermes had failed to deliver but someone was in all day. The information on Amazon said it had been put through the letterbox. Luckily that was not true as it contained chemical. It had been opened as well. This isn’t the first time there is a problem with Hermes. I no longer order from companies that I know will send items with them. It's not worth the hassle. They don’t even deserve 1 star. I’ve seen what good service is when I visited family in Llandudno and received next day service with no problem. What a difference in service and yet we pay the same.

Too much to type...short version......WORST ever delivery service. Lies after lies. Parcels going missing. Or leaving parcels on main street then stating delivered to door. AVOID

Wish I could give Hermes a minus score. It was indicated that my parcel would be delivered between 2pm and 6 pm today. It was not. I received an email later stating that the parcel had been delivered and signed for at 9.18pm tonight. Utterly untrue. It may have been delivered somewhere but certainly not here. Address is clear, I'd left outside lights on until 10pm to make it easier to see door number. Infuriating not to be able to contact Hermes directly. Viewing all the other reviews now, it seems unlikely I will be getting my parcel at all. Appalling service.

They don’t deliver items, they dump them on your doorstep in the hope they will be there when you return home. That is of course if they haven’t ‘lost’ them. Should be put out of business.