Hermes Europe 

It's such a shame that most catalogues or online clothing companies use this useless excuse of a delivery company!!
They have "lost" my items even though it was evident that they were stolen. They have no robust employment protocol as many of their staff members are liars and thieves. To make things worse, the company DO NOT even take responsibility for the negligence of their inadequate staff!
How do businesses manage to stay open with all the loss of income they accumulate through using Hermes.
If I could give them a minus number, I would!
Never get my deliveries on time or if at all. Just a useless company!!

Hermes is the worst delivery company ever, on so many occasions they have 'lost/stolen' my parcels. And they are never true to their delivery dates and time. I absolutely hatee it THEY HAVE THIEVES AND LIARS WORKING FOR THEM. I cant believe they still get any business utter rubbish of a company.

Two packages ordered online with two separate companies and both items were never delivered. The photo "proof" of delivery are blurred, dark photos which could as easily be a photo taken of someone's armpit for all the clarity they provide. It is clearly a tactic used to pretend they've delivered a parcel they haven't because the delivery men can't be bothered to do their job. Poor company, poor customer service and I will be advising both companies using Hermes not to renew their contract with them. Appalling.

How does this company get any contracts?
The 'service' is appalling. I've been waiting for two deliveries, one of them I've been waiting for for 12 days now. This parcel is urgently needed, we can't progress with a renovation project without it.
Still no sign of it. The delivery slots change continually and are not honoured.
The other parcel has also not arrived, been waiting well over a week for it, and today on the app it said we'd requested it be returned to the supplier...? We definitely did not request this.
I've waited in for days for these parcels.
Will never order anything online from any retailer using Hermes.
How do they stay in business? It's baffling
UPDATE. one of my parcels has finally been delivered, 13 days after the order was placed. Still waiting for the other one, which allegedly we asked to be returned to supplier, which is completely untrue.

I received an email from hermes stating a delivery had been made to my home, I looked around outside nothing, no card in the postbox. I re-looked at the email went on to their site put in the tracking number, hit the proof, my delivery had been made, there was a picture of a letterbox (not my house), no full picture of the door, no number to see which house it was, it could have been any house in the U.K.

I went on to their site to complain, oh, they have a live chat, clicked on to that, a series of automated questions came up, at the end they showed the same picture of a letter box as proof of delivery doh! I rang them only to hear automated messages directing me to the Q & A's or their 'live chat'. Do they really not understand the meaning of live chat? Live chat means there is a real person to converse with, not automated questions that get no answers.

I would never use them to send anything and would definitely not recommend them to anyone.

Over and over again parcels just left outside for everyone to see.
Today my parcel was signed for but not from me, even caught on camera. Disgusting service every time.

Appalling service 5 separate occasions not able to come to correct Address waited in no Calling card. All other delivery companies from all over country and further. Keep sending back to seller. UPPER CWMBRAN. EASY TO FIND IN UK? Worst delivery company ever.

I always check before placing an order online that the company doesn’t use Hermes. If they do, I don’t order. HATE Hermes, they’ve lost/stolen my parcels, lied about knocking on several occasions, the tracking service is useless - more lies. I wish companies would stop using Hermes!

The worst company. Always having problems with them😤

purchased a delivery package from them which were supposed to be delivered within three days ! However the last scan were on the 9th Nov and has not been scanned since. Sent an email to their department whilst according to them the query had been resolved as its on the way to it's hub. Although they have not scanned any activity for the past few days. Secretly they have made a report without my consent for a code claim stating there is actually an issue with my delivery but never once did they inform myself ? how double standard so I believe someone from inside is totally aware of what has happened to my parcel and has basically reported this incident (more like forged information) to cover themselves. Do not trust this company one bit. Your items will go missing with no further explanation , even worse if you have not paid for insurance on your product !

I can’t even give this company one star.
Confirmed a divert to my neighbour and just left it on my doorstep. There is no customer service- literally- it’s an automated chat with automated responses and the telephone number is recorded messenge telling you to use the the ‘live chat’ - which isn’t a ‘live’ person! Absolutely appalling company.

Hermes courier service is a waste of time and money, No communication and an unsatisfactory delivery service provider, im left with an upset customer, and the loss of my item.

Poor tracking service , I recieve email with updates of when parcel is actually going to be delivered 2 hrs after the window start time , one email after the driver attended no access

I'd like to give them -50 stars
I am absolutely disgusted with Hermes this morning. I was suprised to get an email saying my package had been delivered and signed for by myself which is a joke seen as though I've not heard a knock at the door anď not spoken to anyone this morning. So the delivery driver forged my signature, which is illegal! So I went outside to see my package thrown on the floor. I checked inside to see if it was damaged and of course it was. It's shattered all because of the stupid driver! I've paid a lot of money for the parcel and I don't expect it to be delivered broken! I've tried calling a million numbers to speak to someone about this and they all say 'we are closed, our opening hours are mon-fri from 8am till 6pm. THEN WHY ISN'T IT OPEN THEN!I am so angry with my service! There is no clear way to complain or get anything sorted on the website! Probably trying to make it hard for people to complain so they give up and don't do it! DO NOT TRUST HERMES

Didn't deliver my parcel in the time frame given then next day sent an email in the morning stating they just tried to deliver my parcel but no one was in. Absolute liars...
Where is my parcel you mugs and crooks

If I want to purchase an item and it uses Hermes it is enough to put me off purchasing the item! Hermes are very good at delivering items but their returns policy is terrible! Complicated, frustrating and parcels go 'missing' you are also unable to track your parcel returns as the website brings up an error message. Disappointed.

Yet again I have had another notification to say my parcel has been delivered and it has again been delivered somewhere else. Each time we expect a delivery we are at home. Our street is on Google maps. It's not difficult.
Sick of this company and there is no way of speaking to anyone to sort it out!!!
Stay away if I was tou

The worst parcel service I have ever experienced! Avoid at all costs. So first of all I arranged for the collection of my parcel on three occasions. Nobody came on these three occasions. I emailed twice. No response. The live chat is useless. They just try to fob you off. Then my partners parcel was supposed to be delivered two days ago. Apparently on the first day we ‘rejected’ the parcel. I was in all day. Had parcels from three other companies. No problems. All except Hermes. Then the next day apparently nobody was in. I again was in all day waiting for this parcel. The drivers are clearly liars and can’t be bothered to do their jobs. The parcel has now been sent back to sender. I’ve literally never known anything like it. From all the other reviews I have read, were clearly not the only ones having problems with this company!

What a terrible company Hermes are. They send photos of where they have left parcels that actually dont exist. You try and contact them by phone which is impossible so the only way is to live chat that them but its computerised so it hasnt a clue.
Shocking!!!!

Terrible service.

Had a note shoved through my letterbox saying they called at 14:11 hours today, saying they tried to deliver a package. I was in and had no knock at my door. On the delivery app it said they tried to deliver at 10:11 hours and again I was in and no knock at my door. I even have a huge sign on my door saying if no answer they can leave deliveries with either of my two neighbours. I tried calling Hermes and got an automated response, which was of no use. My package was from the U.S.A. to the U.K. and is an important delivery for my work. If they do the same thing or make out they have tried to deliver it and just can’t be bothered, then it would get sent back. There is no information on the “Sorry we missed you card”, no we will try tomorrow or when ever they we going to try. Totally useless