Hermes Europe 

AWFUL SERVICE, lost my parcel, awful customer service that is impossible to use and will never ever use them again. 1 star is a compliment, 0 is a better rating. Save your money long term and use Royal Mail as the money you spend will cover the fact they won’t lose your parcels.

If possible, I would give them -10*. Month by month they become worst and worst. From missing parcels to NO contact phone numbers to delivery drivers coming at 19:00-20:00, they are the worst. Avoid them as much as possible.

Worse than useless.
They email me to tell me that they delivered a parcel.
They haven't. No note, no parcel.
Every avenue I use to contact Hermes advises me to contact the retailer... yet they don't tell me who the parcel is from.
Impossible to get a response from them.

DO NOT EVER USE THIS SERVICE. If my life depended upon it, and it was the only service in the world I would not use it. They claimed to have tried to deliver my parcel, I was in my garage next to the front door from 1 hr before to 1 hr after. NOTHING NADA ZIP ZERO. And the I received an email telling me I was out so they couldny deliver it!!!!!. Clincher was there was never a card left through the door. Fortunately the vendor will refund me.

Got one star because I can't give a minus figure but would give minus 1,000,000 if I could.

Driver didn't turn up and I have CCTV to prove it going from One hour before untill one hour after they claim it was delivered. No body came to my door or any other door in the street but driver faked a signature as a horizontal line and Hermes (should be Herpes) sent email claiming it was delivered.

ALSO THERE IS NO WAY TO CONTACT HERMES TO RESOLVE PROBLEMS!

Even the webform won't accept the tracking number and says contact the seller. If this company were any good why would they hide all contact details INCLUDING their mailing address?

Matter has been reported to the police as theft/fraud.

AVOID HERPES LIKE THE PLAGUE!

Useless and thieves, I never got my delivery but claim I signed for it! Forged and Illegal and being reported to the police

Ordered TV from Amazon for next day delivery. TV was delivered to the wrong depot in a completely different part of the country. I am now having to wait who knows how long to get it re directed back to the correct depot and then to my home. - I dread to think what state this is going to arrive in. We are now on day 3.

Zero stars for this bunch of clowns. Delivered a package I ordered to the cargo shipping company I use at 2.33am in the morning!!! when they are closed "left on porch" says the tracking. This is a busy industrial area not a quiet residential area and they expect the package to still be there in the morning. What responsible company would do this? Use at your own risk.

If I can, I always ask who is delivering parcels when ordering anything online. If its Hermes I cancel the purchase immediately. Whether for work or for home they fail 100% all the time with no accountability.

Today I recieved 3 parcels from Amazon and Royal Mail. Both either knocked or rang the doorbell. Hermes however....

Checking Hermes portal I was informed last minute at 16:38pm today that the delivery will be between 5:00pm and 9pm. 20 minutes later at 16:58pm (before 5pm and while I was waiting by the door) I was informed that a delivery had been 'attempted'. Hermes never showed as usual. How can they still be in business after all these years with multiple reports of theft and negligence but more importantly no customer service. Try finding their contact details for a start... that says it all.

It's now scheduled for Monday. I won't be in. Never ending.

Truly awful company and service.

Liars and forgers. They did not notify me in advance about the delivery. The courier then dumped the package under my car in the pouring rain, forged a signature on the delivery note, and did not leave a calling card. Useless crooks.

Again Amazon used Hermes to ship my item and paid for‘next day’. Low and behold there was a delay. The item reached the local depot 60 miles away early the following morning (Saturday) after ordering Friday but yet a delay in delivering it today. I notified amazon as there is no way to contact Hermes directly as others here have pointed out and was told my package Would arrive Wednesday! What? Every single order I’ve had through amazon that was sent Hermes has had issues in delivery. Not so with other couriers. Seriously, I’m done with amazon as long as they continue to use Hermes. I wish they would say what courier would be used so I could chose whether to place an order or not.
This site really is a place for us to vent and Hermes and Amazon don’t give a rat’s behind because they don’t have to and will never take notice of these reviews. But I don’t need to order through Amazon, there are alternatives. But they don’t care - too big to care. Vote with your cash - stop using amazon until they can prove they can get this sorted.

This is a useless company, I have been waiting 4 days for my parcel and there is no way to speak to someone, I cant even email them they want me to contact Amazon who state "hermes request you to contact them", this is a useless company.

HAVE SOME CUSTOMER SERVICES

I wish I could give 0 stars
I wish I could give 0 stars! I have had a parcel stolen and the courier is lying about it! I live in an apartment block of 6 flats and if you ring my door number downstairs at the main door it rings my phone, I was waiting in all day on Wednesday I didn’t have any phone call or knock on the door. I refreshed my emails and had received one 30 minutes ago saying your parcel has been delivered and a picture of my front door as the “proof” but no parcel can be seen. I ran to the door and there was a blank sorry we missed you card on my door matt ? I went and checked in my pigeon hole and it wasn’t there. I tried to get in contact with the retailer and Hermes with little success. It’s now been 72 hours and I have had little to no answers regarding what’s happened. I’ve waited 52 hours for Hermes to get in touch with the courier for them to say a neighbour let me in and I left it on the door matt... he didn’t knock on the door? Now Hermes don’t want to speak to me anymore and beauty bay are ignoring me. They are accusing someone else in the building of stealing it which is absolutely absurd! I am £50 down and can’t believe they have a thief and a liar working for them! DO NOT TRUST HERMES

This is a crap courier company with poor service, Courier collected wrong item from Amazon from my doorstep without asking us. Item is lost and cannot locate where it is. No telephone number to call speak to somebody, you send email and people from India reply to you with no common sense or human feeling, they ask stupid silly questions like where item sent to when they have all the info already. They are complete time wasters and have no customer understanding.

It is unfortunate that there are no means of claiming compensation for time waiting in to receive a delivery which was confirmed as ...` `On its Way` and of course, does not turn up. Like so many other reviewers, the frustration is heightened by virtue of being unable to talk to their customer service department, as they obviously neither care or have any respect for the recipient and I have complained to Amazon and suggested they look into the appalling reviews published on this website and explore other delivery companies as I will not order in the future again if they continue using this shoddy organization who can't even be bothered to email an apology, let alone advise proper information on the state of a promised by 8 pm delivery which never materialized. There is absolutely no excuse for this incompetent and disrespectful practice.

3 days in a row waited at home on the allocated time slot and my parcel never arrived.
No explanation
No way to contact them
Complete waste of my time, useless company.

Disgusting company. Sent message to say parcel on it's way great. Then another to say been delivered and signed for. NOT Delivered and NOT signed for be me. Trying to contact the company was a joke and will now take 28 hrs to investigate. FUMING. Customer service is non existing and not helpful at all has made me think twice about ordering if these are the theiving scum that are paid to deliver goods.shame on you hermes.

Worst couriers in the UK. Do not use them, boycott the completely and hopefully they will end up bust. I used them twice. The first package took a month to travel fifty miles, the other one was lost/stolen. Imbeciles and cretins employed by evil shysters who probably steal the choicest parcels for themselves. Criminals.

Third incident in 2 weeks where Hermes have failed .....
when will companies STOP USING THEM they are incompetent and useless!!!!!

Wouldn’t even rate it one star. Terrible customer service. Very SLOW UNRELIABLE deliveries