Hermes Europe 

If I knew a merchant was going to use Hermes as the delivery service, I would cancel the order and buy elsewhere. Failed delivery after failed delivery. Their drivers lie, saying they have attempted delivery when they have not. Their navigation system is always out of date so they are incapable of delivering to new addresses. How this company is still in operation, I have no idea. I would never, EVER trust them to deliver something I needed to send to someone, because they consistently fail to deliver things to me.

Yet another crappy delivery. Thrown over the gate as usual!
If someone isn't in you try again the next day. You don't just throw parcels over a gate or fence and expect them to be safe and intact!
Why do companies keep using them when their couriers are useless?
They've gotta have decent couriers somewhere. It's just a shame I never seem to get them!

Nightmare to deal with if there is a problem, you can't speak to anyone to get it sorted out.

Courier stole my watch and Hermes aren’t interested and wouldn’t inform the police. Terrible company

Utterly shameful. Twice now have booked a return with Amazon and they use Hermes. Twice they haven't turned up. I even went online to pay for collection as i was returning a mobile phone, still nowhere to be seen. Not even a refund.
What on earth is wrong with this company? Never again.

THIS COMPANY IS A JOKE Today they deliver my parcel but i do not know where?
I look on line saying PARCEL DELIVERED!!!!!!!!!!!!!!!!!!! WITH A PHOTO OF THE PARCEL NEAR A WHITE DOOR.
MY DOOR IS RED so i do not know where they put IT.
SHOULD NOT BE IN BUSINESS.
CAN YOU IMAGINE IF YOU SENT A PARCEL TO ITALY WITH THIS COMPANY IT WOULD MOST LIKELY END UP IN AFRICA hahahahahaha

Holy hell. I don’t know what to say that hasn’t been said already.

My heart sinks when I see that my Amazon order will be handled by Hermes because I know that I’m in for it.

How is it that every other carrier can find a way to get things to me - either by leaving it with a neighbour or safe place, texting or trying again later in the day? I can only assume that when the Hermes person gets to my street they just whisper my name into the wind and when I don’t immediately respond throws my package in a canal.

Disappointed but not surprised. Glasgow.

Hermes stole my parcel. Had a text message to say it was delivered. They had a line as a signature received and gps saying it was signed for outside my house. Luckily we have cctv and see the driver turn up, wait outside the house in his car for a couple of minutes, then driver off. The company I ordered from has been informed and we have the video should they need to see it. AVOID HERMES!!

My parcel has been in limbo for 6 days
Absolutely no way of contacting anyone to actually have a conversation with and no options on the website that send you anywhere other than back to square one
Have already wasted 2 days with this.
Its making my blood boil

I ordered my first ever package on eBay last week. The seller promptly dispatched the item with eBay's trusted partner Pack link which uses Hermes. I got a tracking number and I thought all was good. However....

On Tuesday I was told that my parcel was to be delivered and so therefore stayed home all day. However when it didn't arrive I looked on their app and noticed that they told me there as been a 24 hour delay on my parcel and assured me it would be with me again in 24 hours. It's now been 48 hours and still no movement.

I have tried ringing the automated line to no avail. It does ask me if I was satisfied with their service though but doesn't let me answer my reply of no...

I am sure my parcel is lost and that they will never deliver it. How do I contact a real person about it though? I can't.

I ordered a package from Amazon who usually use Royal Mail, this occasion they used Hermes. I contacted Amazon to try and cancel it once I had found this out. They said as it had been despatched there was nothing they could so and that customer services has no control over which courier is used. I warned them of what would happen and they said I had to wait until Friday before they could do anything. I received an e-mail this morning stating my parcel would be delivered between 13:00-17:00. I have been in all day. QUELLE SURPRISE!! At 15:00 I was told my parcel was delayed and to check back tomorrow. This then changed to they had attempted to deliver my parcel. I was home and no attempt was made. As the estimated delivery date is tomorrow Amazon can't issue me a refund until after that day has passed. Despite all these reviews more and more retailers seem to be using these criminals. I have started a petition on Change.Org to try and get retailers to listen. I am even at the stage of considering reporting these incidents to the authorities. Something has to be done. Please sign the petition and lets get our voices heard.

The title of my petition is 'Retailers please listen and stop using Hermes delivery services.'

Looking at their tracking website for my delivery, I can see:
08:13 - Mon 04 Nov
We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours
That is the last entry. Almost 80 hours ago. So much for 'we'll have it on the move in the next 24 hours'.

This is not the first time I have had problems with this company. Last time I was told my parcel had been left in my front porch because I was out. I had not been out all morning, and didn't have a front porch. Miraculously, that delivery turned up a couple of hours later, left outside my front door.

Suppliers - PLEASE DO NOT USE THIS COMPANY. It will cause you headaches and lose you customers.

Dreadful company. Delivered to incorrect address twice now and have no clue where the items are. Bad customer service too.

What an unbelievably bad service - its one of those situation where its fine and dandy until there is an issue, and you don't want to be in that situation if you have used Hermes I can tell you that for sure - basically, they have no customer service facilities, all you can do is send emails, no phone and no live chat, event though they state there are such features they simply do not work - they have been shut down. So if you have an issue with an expense item you have sent with them, good luck in getting in touch with someone to discuss the problem. they are an awful model and i've come to realise that they actually are no cheaper than anywhere else, in fact often more expensive. I'll say this for them: great if you are sending low value, and by that I mean stuff worth under £50.00 - if its expensive, trust me UPS is cheaper and a far superior service. Hermes service is utter crap and thats the end of it.

Worst of the worst. I bought a dining set from Wayfair, which came with faulty parts.

Now I'm trying to return it, but Hermes make it physically impossible to return an item. If you go to a drop-off point, they'll tell you there's a size limit and they can't take it. If you ask for the company to come pick it up at your home, they say they will, but then they don't. What's worse is that they put on the system that they have tried to collect, and you can see the time, and it's not true. I know for a fact that they've done this twice because I was home, working, in silence, when they claim they have tried to collect what I want to return.

And the many hours I've been on the phone trying to get through with a person, but the answer machine would never stop telling me to check the website or stuff like that before hanging up on me. It's just insane how little they care about customers.

I don't think I've ever had such a bad experience with a delivery company before, and I've dealt with DPD, so that's saying something.

Absolute shoddy service. I’ve given one star as the woman in customer service actually went above and beyond to try and contact the useless driver who delivers in the Croydon area. My parcel has been on the van for 4 days. He turned up yesterday, rifled through the van looking for my parcel then drove off! No card left, no explanation. I’ve dealt with him before and will be putting in a
formal complaint. Note to senders, if you
want to stay in business avoid this company
at all costs! Before I buy anything online again, I’ll be finding out if Hermes is the courier...

I have used Hermes four times in recent months and 2 have been successfully delivered. A 50% success rate is poor. You take time off work to sit in for a parcel for it to be never picked up...What a joke. The customer service morons are also ridiculous. After waiting THREE DAYS for a pick up, I complained I basically got a message saying "sorry, here's a refund, bye!" As if it doesn't matter.

DO NOT GO WITH HERMES YOU WILL REGRET IT.

Absolutely woeful and without doubt the most incompetent delivery company ever! Highly recommend that you avoid at all costs because if anything goes wrong (and it will) they’re impossible to get hold of.

No human telephone support at all.
Email support just doesn’t respond.
Web chat support is completely automated without any human interaction available therefore is utterly useless.
No collection from a depot available.
No collection points available.

Poor poor poor!

I am insulted I’ve had to give one star as it’s a huge compliment to an oxygen thief of a company.

post your reviews here too: Hermes UK

This company should be reported to the trading standards for mismanagement and wasting people time. I will never buy from an online store that uses Hermes as delivery again, ever. Lesson learned.

Yet another no delivery .The driver must be going to the wrong address.
Ideal world should use DPD THEY ALWAYS TURN UP ON TIME .
Ideal world will not be pleased when I no longer buy from them .