Hertz - Houston - George Bush Intercontinental Airport (IAH) Reviews 

Great experience. The only problem we had was at pickup. We booked a Nissan Rogue but when we got there they told us to pick any car in the lot but most of the car are small car. No Nissan Rogue to be found. We had to settle for a Nissan Kick which is much smaller car. Then we found out they forgot to refill the wiper fluid. Not a drop when I tried to clean the windshield.

They downgraded my vehicle without giving me a choice and did not compensate for the difference.

i received the correct vehicle as requested, vehicle was in good working order, and clean, pick-up was quick and easy, and the return was as easy. Rental rate was as expected.

Easy to find, easy to choose cars, etc.

From the booking to the pick-up and drop-off and of course the vehicle, I have no complaints. Everything was top tier. Hertz is the best hands down!

Everything was great! A no-hassle experience!

The staff is helpful location is easy to find

i booked a car online and upon arrival was directed to pick up a car from a specific lane to find out i was charged an additional $468 for car rental and my original payment was listed as 'voucher'; next day i had to go back to Hertz to reverse the extra charge and after some back and forth was given a different car and they removed the additional charge; i wasted time and energy fixing a problem Hertz is responsible for; i will NEVER use Hertz again

Process worked as anticipated - long time Hertz customer. People we interacted with during check-out and return were more professional this time at this airport.

Absolutely garbage experience, go anywhere else, budget, enterprise or avis are 10 times more professional and better service overall.

They gave me a lower tier car, was dirty, front tires low on air, windshield washer fluid was absolutely dry.

I paid for SUV they provide Kia Soul! What a joke 🤣 monkeys can do better job operating a business of that sort.

And sheesh they love money, they love to overcharge you for any reason or minute. My advice stay away from Hertz at this location or period.

I appreciate renting from Hertz, It is so convenient We needed to add the toll roads but only for one day but we had to pay for three days :
(

Professional

staff was great

Your selling point for the Gold package is to be able to go directly to and pick out a vehicle in the Gold section. When arrived at the location in Houston, there were not vehicles available and there was a line waiting for vehicles to arrive to be checked out. Seems to be a lot of cars in the return lot but not in the lot where they are needed.

Picking up and returning the car was easy. Making changes to the existing reservation using the app was also easy.
I recommend inspecting the car tire pressures to ensure proper inflation, prior to putting the car into the rental pool.

Incorrect Fuel Charge: Incorrectly charged $45.94 for fuel. Car had full tank of gas upon return. Colleague that checked in the vehicle only scanned the tag on the outside and did not even bother to open the door and look at the Fuel Gauge or mileage and proceeded to the next return. I paused for a bit and then asked colleague if she had checked in the vehicle and reminded her that they tank was full and the key was on top of dashboard and to email me the receipt. Colleague responded that she had checked in the vehicle. When I received the copy of receipt, I noticed the fuel charge and also the mileage was incorrect. I contacted Hertz customer care that did promptly respond to my inquiry and refunded the fuel charge. Seems to be a training / coaching opportunities since this is not the first time I have been incorrectly charged for fuel.

Generally the rental experience was as usual. However, there have been a couple of times where I have left something valuable in the car and attempts to recover it are pretty much useless. I recently left my airpods clipped to the key ring and I could see the location of it at the office at the IAH airport, but to try to call someone there to recover it is impossible because of the automated phone system. The lost item portal has been useless as well as all it does it tell me they haven't found anything over and over again. Did they even try?

Client rep at airport on return. Very polite and professional.

Easy to pick up the jeep and get on the road.

Ease of collection and return of vehicles.

Please correct my name. My correct name is David Frederick de Roode. I go by David F de Roode, Fred de Roode, DF de Roode. I do not go by DE. If you need to spell my last name as DeRoode or in all caps ok but please use D. Fred or Fred or David . I have been tenting Hertz branded rent cars since the mid 1970’s.

Also I believe that satellite radio should be standard in all cars that I rent. Not an extra. Hell I can’t remember even seeing how I can get satellite radio in a Hertz rental car as an optional service. Always trying to sell me damage ins., car seats, gas, or toll charges. All I want is a car that mechanically works , has AC and satellite radio and a charger for my mobile I Phone.