Hertz - Houston - George Bush Intercontinental Airport (IAH) Reviews 

1. Accused me of damage to interior by sending indechiperable picture that was nothing more than a very dark grey blob. Had the nerve to ask ME if I had time stamped photos proving I didn't do it. Didn't do what??? I damaged nothing.
2. Driver's door would not always open from the insdide. I has to crawl out window or Passenger door to get out.

Arrived at 00:20 h - no one was available and there were just around 6-7 same compact size cars available in the President Circle lots. Absolutely no one was around to support me or help out. Very sad.

I was charged for fuel even though I brought the tank back fuel. I am disputing it with Hertz and getting nowhere.

I don’t think the representative was clear on the coverage options available.

Also, I was given a filthy car with a can of spray paint that was used and left underneath the passenger seat. The seats were filthy. The passenger door had spills all over it. Extremely disappointed as I presumed that Hertz was a top-tier rental company.

I also heard from Demontrond that the vehicles are always a mess when they come in for service and the drivers never know why they are bringing the car in.

Standards have obviously been lowered. I will most likely choose another rental company that has top-tier customer service.

Easy to zip in/ or with Gold membership. Everything on the board was accurate and staff helpful

Everyone was professional, and it all went smoothly …

I was charged for gas when I returned the car full. The charge was automatic as if that is there policy to charge first and see if the customer catches it. Very dishonest business practice. And when I tried to call there is no way to contact a person.

The people are trying better than before.
The fleet is in good condition.
Did not find the type of SUV I reserved in the lot they told me to choose from and I took a smaller one but they charged me the same, so it was very expensive.

Good, fast, iah perfect

I am consistently disappointed with the service at this location. My vehicle is never ready upon arrival, resulting in mandatory wait times during every visit. Furthermore, the front desk staff lack basic customer service skills and professionalism. The only saving grace is the attendant at the exit board, who is always incredibly pleasant and helpful.

The customer service. The vehicle I rented smelled so badly of cigarettes. I didn't have a choice but to take it. I needed a truck. When I brought it to the attention of the employees, they took care of me in a way that made me feel like the customer is their priority.

Pick up and drop off couldn’t have been easier! I prefer to have a car already slected, and the compact SUV was great. Not sure why the Volvo was cheaper than regular rental, but I’ll take it any day.

No trip to the counter because my name wasn’t on the board

President Circle's options are getting worse and worse.

The plate pass is very convenient for tolls, but the admin fee that's 6 times the toll amount is predatory price gouging.

My car was ready and there were several good cars to choose from. As I described earlier, my drop off person kept wanting me to pull up into a family with young kids and lots of luggage and I wasn't comfortable doing that even at 5mph. I pulled up as much as i wanted to and then turned car off. It was unsafe.

No lines and no wait. Pick your car and off you go!