Hertz - Phoenix - Phoenix Sky Harbor International Airport (PHX) Reviews 

Vehicle booked, not available. No upgrade. Promised gas at no charge for inconvenience. Charged for gas. Not happy!

they quoted me half the price of what they actually charged me when I picked the car up.

Most is well but the side mirrors were dirty and smeary.

The Car I drove was in very good condition. Everything worked very well - Thank you

Scam charges for little rock chips from road driving. Called to talk to customer service, said someone will call, but no calls on this. Gold Member but not sure if I will ever use this service again.

Walked off the plane, out of the terminal, into the car and drove out of the airport without even stopping (except for the checkout gate to exit the rental car garage). Can't ask for more than that!

I reserved a Chevy Blazer on the website for $37.95 per day
I was given a Mercedes for $70.00 per day
I am not allowed to expense that much for work

Prompt options for car. Very smooth process.

Nice selection and low mileage cars.

I really appreciate the cleanliness of the vehicles

The people were great but I I had prepaid for my car and there wasn't one in the Gold Members section. I specifically wanted a sedan and there were only small SUVs. I ended up taking one from another row and it worked but it was a little concerning.

Hertz rewards made it so easy to pickup and drop off vehicle.

Easy and fast. The car I requested was waiting for me.

The car we requested was there and since being a gold member we were able to go directly to the vehicle after getting our luggage. Super efficient especially with kids and getting your destination.

It was very easy to find my name, not as easy to find the numbered parking spaces. The lot needs better signage. After I found the car, I could not figure out how to get it into reverse. There is no one to call. Really having one person on staff to call would have made my life easier. ChatGPT to the rescue.

Excellent vehicle quality and process for checkout and return

Usually Hertz is fine, I've used them for years. On my last trip there was an issue on my bill. It could have been a simple misunderstanding, but there was a charge that I did not think was appropriate. I spent 2 hours, literally 2 hours, trying to reach a live person. I tried texting and calling. I could not get past AI. The AI was not even great AI and was completely misunderstanding my question and giving me answers that clearly were not factual based on what I had paid for. AI would eventually, after much effort, transfer me and have me be in line to speak to a real person. I never made it off of hold. I didn't even get updates saying you're 22nd in line are you should be able to speak to a customer service representative in 45 minutes. After researching on Reddit and trying all of the numbers they listed which still took me to AI, I found a suggestion that said to use Facebook or Instagram texting. I tried texting our rather messaging through facebook. After a couple of false starts, I'm not sure if I was speaking to AI or not, I did get what I believe to be a real person that offered to reduce some of the charges. I still ended up paying more than I thought I should but at that point was just happy to have someone who would respond. I later filled out a survey either from Hertz are possibly Google. And received an email from Hertz apologizing for the problem and offering 25% off the future rental. If I could have reached a person quickly and had this resolution I probably would feel reasonably satisfied, although suggesting that everyone check their receipt carefully at the end. It's the fact that there a company that have set up a system that you cannot reach a person when you have a problem that is what I find the most off putting.

Everything was smooth, and we eventually ended up with a nice car.

Easy checki n, easy checkout. The car was clean and gave me no issues.