Picking up the car was very easy & we got to choose whatever car we wanted along the Gold area. Checking out of the parking structure, we met a very friendly & courteous staff by the name of Tori. Sh... See more
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Clean cars & Efficient staff. We had a variety of cars to choose from at the Airport Rental Center. Quick and easy check out by professional yet friendly employee at the exit. Same efficiency upo... See more
Being able to go directly to the car and not stand in line was wonderful! My husband needed wheelchair assistance and there was no hesitation helping get him directly to the car as well.
I reserved a vehicle approximately four weeks prior to my trip and when I got to the sky Harbor facility by Phoenix Airport, they did not have a car for me. I wasted an hour and a half looking for ano... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1805 E Sky Harbor Cir S, 85034, Phoenix, Arizona, United States
- (602) 267-8822
Your Car Rental Deals, News & Offers
3.8
Great
127 reviews
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upgraded without approval
vehicle was upgraded without my approval and price doubled. canceled the gas refill option but it was added on the contract anyway at a charge of more that $175 for 1 day and less than 1/4 tank used! These excessive charges are why I stopped using hertz and will likely stop again.
June 20, 2026
Support deleted my account
When I ask for support to reset my account password, the support person reset my account instead. This deleted my status and points (years of hertz use) I was the. Told by Customer support that there was nothing to be done, too bad for me.
June 25, 2026
Misleading advertiement
The Skip the counter option is only available to Gold Members and is not advertised as such.
Also, my rental was "prepaid" but i paid at the counter. Doesnt sound prepaid to me
June 11, 2026
Nice vehicle with no problems
Nice vehicle with no problems. It was a little challenging, adding days to extend the trip. Seem to have a problem with the apps and online sight had to call customer service.
June 18, 2026
Poor experience with Hertz
I have been a Hertz gold member for many years, and expect to have my name on the sign directing to the car I reserved. For the second rental in a row I was directed to the counter. I was told that the car I had reserved was not available and to choose from the cars that were available, even though I had received emails stating that my Toyota Camry hybrid would be waiting for me at the airport. The counter attendant was rude to me when I stated that I was expecting to get the vehicle I reserved and paid for. I ended up with a Kia Hybrid which is a much smaller vehicle.
June 11, 2026
Ease of pick up and drop off at Phoenix…
Ease of pick up and drop off at Phoenix airport
June 9, 2026
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