Hertz - Phoenix - Phoenix Sky Harbor International Airport (PHX) Reviews 

Hertz always does a great job. My car was ready and waiting when I got to Phoenix. I was upgraded to a Mercedes 350 class SUV. Check in was easy and hassle free. Hertz always does a great job!

It started out fine, but if you need to call customer service for any reason, good luck with that! My flight was canceled and rescheduled and I needed to update my rental pick up time but the app wouldn't let me. So I called and went through the automated message and was told I would be connected, but it would beep a few times and then hang up. Keep in mind, I called them over 7 times at different times during the day. Thankfully, I was still able to pick up my rental despite not getting to the pick-up place nearly an hour after pickup time. The next issue was the fees. I had booked online, and maybe it said it somewhere on teh check out screen, but I was under the impression that the price I saw was the total amount. When we go to leave the rental place, we are told we have to pay around $500 and that the price we saw before was only the deposit. Again nowhere on the check out screen or before that did it say that near $400 I paid was a deposit. So we had to park and go to the counter where the man working there was able to help us figure this out. Near a grand later and the worker trying to tell us that my credit card was not charged despite me clearly seeing the charge, we were done and on our way. I will not get into it but the insane amount of fees that frankly should have been included in the original price and not added after were ridiculous. All this aside, we're we were able to speak to someone, they were very polite and helpful, not counting when the man working at the counter tried to tell us repeatedly that my credit card had not been charged. Overall, this experience was terrible and we will be looking at other companies to rent from jn the future.

Two emails - one before my pickup and one before tur in asked me to log on and take care of business. Both emails had a price $100 mor expensive than my original fee. The USAA office stated that additional driver was FREE. We went to a Hertz office in Scotts dale, AZ and there was no charge. At turn in - I was charged for extra driver. The PHX Airport manager took care of the problem - charge for additional driver -and he was very professional. But this event took way too much of my travel time to resolve the issue. Not a good experience.

Our return agent was exceptionally efficient, very courteous, and we really appreciate his help at the check-in.

Wonderful SUV (Mercedes GLE350). Easy pick up and drop off. Hertz is top notch.

If I could give no stars I would. No one answers the phone and the one person I spoke with was at a different location in Gilbert and she was so rude and her coworkers were yelling into the phone. Very hard to understand. Still can’t cancel a rental I picked the wrong dates for. Again no one will pick up the phone. I was told to go online to cancel. It won’t let me cancel and either will the app. I will not be using hertz in the future.

Quick and easy grabbing and dropping off the car.

We were assigned a Volvo. It was a wonderful car! Easy pick up and return. The price quoted was the price we were charge.

Staff was wonderful! Booking process was quick and easy.

It’s nice that after a long flight your car is ready for you and the return is just as easy!

All of my trips that I had made have been great. It’s been an easy check in and return. The staff have been great and wonderful to work with. I really enjoyed the set up at Sky Harbor airport. The process is seamless and quick.

I rent from Hertz many times a year at the PHX airport. Every time I get a car the front window if dirty. If the sun hits it, you can't see. It looks like they are using dirty rags to wipe the window. This is not a good look for Hertz. Let me know if this is something that can be addressed or not, if not, I will have to start booking all my cars with Avis.

The car and the experience were good, pick up and drop off was seamless. The only thing that was a bit annoying were all the email I received from Hertz I did not count them, but I believe it was over 7 emails.

Picking up the rental car was easy and the staff friendly. I would recommend considering a map to aid finding the vehicle out in the lot. Some lots are large and not necessarily well marked. Otherwise, everything went great! Returning the rental was also quick and easy, with more friendly staff to help you along the process.

When I booked online it allowed a time where the location was closed. This created a huge issue. When I called the 1800 number they “resolved” the issue by sending me to a further location. That location refused to match my price. I paid $100 more and spent 3 hours of my time waiting around for managers that did not comply with the guidance I received over the phone. I lost time and money because hertz online booking booked outside of the locations business hours.

Hertz does not have quality vehicles for their elite members to choose from and does not make it easy for elite members to drive the vehicles that they reserve ever

Pick- up and drop-off went smoothly but...air conditioner went out during the last hour of our return drive to Phoenix airport. Since outside temperature was 110 degrees that afternoon this made for a very uncomfortable ride!

The Phx airport Hertz location consistently provides low quality models that are ALWAYS FILTHY in President’s Circle. Many times they have no cars at all in the lower tiers, just a bunch of crappy Kia’s and Buick small SUVs in President’s Circle that they give to every renter. I hate renting from this location, but I unfortunately travel here the most currently. EVERY other Hertz location I visit provides me with a decent to good and fairly clean model in the President’s Circle tier. The staff at the counters are always rude. The people who manage the Phx airport Hertz should be fired immediately.

Great experience.

No car available at the lot and had to go back to the counter to get another car. I was given a bigger car which was nice but lost almost an hour at the airport.