Trip to Chicago Midway did didn’t quite go perfectly. Five star status, done correctly did not allow me to go directly to my car Choice. Had to settle for a lesser model. It was clean and nice, but n... See more
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Review summary
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Like the ability to easily and quickly pickup the car - dropping off was easy - I didn’t like being charged $17 for 1 gallon of gas that was used to get me to the airport - I paid $54 to fill it up
The car wasn't clean, everything else with Hertz was fine. However, getting from the rental center to the airport was terrible not nearly enough buses I had to Uber and barely made my flight.
Everything with the rental was perfect from pick up, the car, and the drop off. However, I was charged for fuel service when I refilled the tank before returning. It was a little work to send in my r... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8501 Williams Road, 33928, Estero, United States
- 1-800-654-4173
- customerrelations@hertz.com
- www.hertz.com
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3.9
Great
42K reviews
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Charge after return of car
October 23, 2026
I didn't like the fact that one of the…
I didn't like the fact that one of the seats would not extend to allow the seat to be used. It was stuck in a folded down position
October 23, 2026
Charged for not filling tank
Charged for not filling tank. Odometer reading was off by > 1500 miles
October 23, 2026
Finally a flawless vehicle pickup
My name was on the board, The car was clean and ready to go. Finally a flawless pickup
October 23, 2026
Very efficient checking in and checkout…
Very efficient checking in and checkout system. Efficient and knowlegeable and cooperting staff.
October 23, 2026
Excellent booking experience
Excellent booking experience! Seamless process that allowed me to pick up my vehicle at DFW and return it at AUS.
Staff at both airport locations was friendly and focused on customer service.
October 23, 2026
Excellent as always
Every time I rent from this location, my experience is great. I am in and out very quickly. The vehicle is always in great shape. I highly recommend this location.
October 23, 2026
The entire experience was flawless
The entire experience was flawless. From pickup to drop off. Ran like clockwork.
October 23, 2026
Doing well but needs to add later pick…
Doing well but needs to add later pick up time 5pm isn't ideal
October 23, 2026
QUICK AND EASY :)
October 23, 2026
Matthew is an outstanding employee
Matthew is an outstanding employee. He is proactive, knowledgable, courteous and a great ambassador for the Hertz brand.
October 23, 2026
The reps were great
The reps were great, made the process very easy. I can’t remember his name but the gentleman from South Africa took great care!
October 23, 2026
Vehicle was clean and ready when I…
Vehicle was clean and ready when I arrived, pick up and exit process was easy.
October 23, 2026
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