Hertz247 Reviews 316

I can compare to the same service provided in Lithuania, called CityBee. It's flawless in comparison to Hertz!
Very disappointed. I used the Hertz24/7 van rental service at B&Q, parked exactly where the vans are located, and still received unfair private parking fines from Total Parking Solutions/ZZPS. Despite showing proof of legitimate Hertz rentals, I’ve been harassed with escalating charges. B&Q and Hertz should warn customers or ensure their parking system doesn’t penalize genuine users.

Incredibly bad. The App completely misread all Driving License Information telling me I’m under age, can only drive automatic cars, my driving licence is non European. All completely rubbish. I have a licence to drive nearly everything on the road and have had since I was 18. Most of the reviews I can see are terrible for Hertz 24/7 so thankfully I shall be going elsewhere.

I had prearranged for a van rental, everything seemed fine. When I arrived I noticed straight away that the tire was flat.
The app had no contact information or chat option so I had to use website chat to communicate with hertz. Long story short, after 1.5 hours and 3 chats that were ended by the operator mid sentence and no information of what and when I can expect something to happen, they have cancelled my booking . No confirmation or nothing .

Oh and one chat they messaged me in Italian with weird number that didn't work, it took them 10 mins to kindly reply in English and simply saying call road assistance.

Theyfailed to allocate the vehicle to the rental had tried 25mins then contacted customer service holding for 15mins got sorted because of the the whole journey got delayed and hit a busy time and the change late returns fee even though I extended the time. Don't ever use this cowboy outfit scams

I broke down because the app l was locked out. It took me 16 hours get home before a Hertz rescue van opened the doors. Why on Earth can you use an app to lock the doors every time you stop and a signal from your phone. They have the audacity to charge me £369.00 for late rental. Awful chat bring back customer telephone helpline. Total clowns

I recently posted a negative review following a bad experience which was in fact caused by a previous customer returning a van late and also a glitch in the app which allowed me to start my hire whilst the vehicle was not even on site.

Upon reflection I have removed that review (being too hasty to jump onto Trustpilot) as the customer service team diligently reviewed my issue and did fully resolve my bad experience on that occasion.

Things in life don’t always go to plan but the Hertz 24/7 hire options are convenient, efficient and generally good value for money in contrast to other short-term hire companies. Despite other reviews my experience with the Herz customer service team has given me the confidence to continue using Hertz.

Give it a try and make your own mind up as negative reviews are not always fair.

If I could give Hertz zero stars I would. I rented a van from them on 24/7 and within the van there should have been a fuel card, as fuel is included in the cost and charged on hire.
The fuel card was not available in the van and there was no fuel in the talk, so I reached out to the team to discuss this and they told me to refuel, pay for it and I would be refunded.
I have sent my receipt by email to Hertz and so far, they have refused to refund me. They billed me for mileage and fuel with the rental AND I paid for the fuel.

I am going round in circles with this and getting nowehere fast as the customer service team keep sending me auto replies and it looks like I will have apid for rental and paid for fuel twice.

I would give a zero if I could. Hours before my booking I get a txt and email saying thanks for cancelling your booking. Hertz cancelled my booking without warning. Awful company. No apology, no customer service. A crappy live chat that was useless and have to wait 5 days for my money back. What a disgrace!!!!

There's no option for zero stars.
This company has gone so far away from there starting position.
There original app was clonkey but worked fine.
This new app is just a waist of time constant glitches and delays in starting the vans.
My biggest problem is the customer service.
We used to be able to talk to human beings .
Now it wasn't perfect but they had a good bunch of helpful people on the phones that generally got problems fixed.
It made it possible to overlook the issues because they were so helpful.
Now its a chat.
I was stuck in a petrol station without means of payment (the fuel card available was blocked).
It was embarrassing and very stressful.
Every communication on this chat took 10 minutes for every reply, which is totally unacceptable in that situation.
I was held up 40 mins which had a knock on effect for the rest of the day and ended up costing me more money.
Hertz chat just kept very rudely saying you will have to pay.
We will refund later.
I didn't have payment.
My family had to lend me the money for rental.
Embarrassment on top of Embarrassment.
When I explained this to the last person their response was "we have seen your paper work is not correct you will no longer be able to use this service " WTF!.
There is nothing wrong with my licence or passport.
Its a completely shit service that will ultimately leave you annoyed.
Stay away.

Utter dogshit. Van wasnt on site, got charged anyway, wasted trip for my father in law who drove 90 mins to help with a move. Zero proactive engagement. Live chat wasnt manned, number in their faq stated as being in the app wasnt. Finally got through chat days later for a refund, apparently van was double booked. Zero attempt at customer service to conpensate me for wasting my time or my father in laws, and generally impenetrable means of getting to talk to anyone. Avoid avoid avoid.

For a service that is marketed as being 'easy' & 'convenient' my experience was anything but! I booked through the app and jumped through all the ridiculous hoops of document verification and was told my ID and selfie were verified and accepted. Only to be told upon starting the rental they did not accept my international driver's license. How can something be verified and accepted and my money taken for booking when it is not something Hertz 24/7 accepts?!?! I was left entirely stuck on moving day with no way to transport my things and all I got from Hertz customer service was "sorry about that, your refund will take up to 5 business days". Do not be fooled by Hertz's claims of being "so easy and fast that you can be in your vehicle within 15 minutes" because it's an absolute lie.

This is a thank you to Francesco in customer services. I had an issue with a booking recently that Francesco went above and beyond with to ensure my custom was valued and I was treated fairly. I am pleased to be a Hertz 24/7 customer and will continue to use and recommend the services too.

Not even worth 1 star!!
I booked a van from Hertz the day before I needed to start moving furniture out my flat as I had been let down by Enterprise who had taken the booking but then rang me later in the day to say the depot I was collecting the van from had no vehicles and there had been a ‘glitch’ in the system allowing it to book!!
Therefore I decided to try Hertz. The whole cost of the hire was debited from my bank account on the day of the booking by Hertz. The next day I received a message from sheet at 8.10am saying ‘Thank you for cancelling your booking’. I was horrified as I was supposed to be picking the van up at 11an to start moving furniture out. I tried to speak to a ‘real’ person at ‘Hertz 25/7’ but only managed some ‘live chat’ with a guy called Stefan. After relaying all the story, he investigated and said the van was no longer available as there was something wrong with it. I asked him to try find me somewhere else in Newcastle to hire the van, he checked and said nothing was available. He apologized for the inconvenience and said he’d send me details of a £20 credit off my next booking. I said ‘no thank you’ as I would never use Hertz again after how badly they had let me down!!
I eventually hired a local van which actually charged me a third of what Hertz were going to charge me. They said this sort of thing happened a lot with Enterprise too (which I knew, as they had done the same!) as both companies ‘overbook’ to ensure all vans are utilized!! How horrendous a situation is this I thought!! Accepting bookings then cancelling later. I will never use either company again!!

Van would not unlock with Bluetooth facility, tried for 40mins no joy, no number to ring, had to use chat facility, they tried to unlock but said did not work so only option was to cancel booking and refund, that was ok but did not help that we needed a van and was left stranded with no option to collect stuff we had arranged, very disappointing experience

Booking using the app was ok , but there is no instant booking. Even though the van is there in front of you, you cannot book for half an hour. Stopping the vehicle and restarting it again is a pain in the ass- you have to wait for the app to connect to the van and then it will enable it to start again which is very glitchy. Took 3-5 mins every time. But my biggest gripe is payment. You pay £17 ph and the system takes double as a deposit. But it takes way too long to get your money back. I’m onto day 6 and still waiting for my refund. Co wheels is instant payment per hour and no double up of payment so much easier and they use a card to start the car which is way easier than using an app. Wouldn’t use these again.

I attempted to rent a vehicle through Hertz at the Farnborough Costco location to transport my 75-inch TV. I was physically at the Costco parking lot, waiting near the Hertz rental vehicles, but the online system did not approve my booking. It was a waste of 2 hours trying to book through Hertz rental.

I contacted customer service through chat, but the representative told me they could not assist because the issue was "system generated." Even with the help of a Costco manager who tried to book the rental on my behalf, the process still failed. To make matters worse, there was no phone number available for immediate support, leaving me with no way to get the vehicle I urgently needed.

This experience was extremely disappointing. I was left without a solution despite being on-site, ready, and willing to complete the rental. The lack of live support, system flexibility, and escalation options resulted in a terrible customer experience — especially given I was trying to transport a large and expensive item.

Van hire cancelled 24 prior to requiring it to move homes
Absolutely disgusting
Do not ever use this company

I tried to book a van to move belongings from a rented property to my new house. I previously had a booking with Enterprise which was cheaper but the convenience of Hertz24/7 made me change my mind so I paid £30 extra. I booked online and everything seemed ok. I then cancelled my Enterprise booking. After this I got an email from Hertz asking to validate my profile, which I thought would be simple. I downloaded the app and starting verification by uploading a picture of my license. Almost instantly this was rejected so tried again and the same thing happened. It then told me I needed to contact customer support which I did. I realised that there might have been an issue with my driving license address. As I had sold my old house and purchased a new build, the new address was not yet available to change to on the DVLA website, therefore I couldn't change my address. This appears to be the reason the validation failed. The support staff I spoke to pretty much shrugged his shoulders and said "sorry, your address needs to match and because the validation failed we cannot rent to you at this time". That was it. My email and phone number effectively blacklisted for something out of my control. I tried again with my work email and phone and found an old proof of address document which was within the 3 months date requirement that the app asked for, but the application was rejected again. My booking was in 4 days time and now I don't know where I'm going to get a better price. I imagine enterprise has gone up with being so close to the date so I'll end up paying more. I don't think I'll have a response to this feedback but if they do I doubt Hertz will care. Avoi

I really like the concept and the tech. However in our case we couldn’t unlock the van. Spent 45 mins with customer support and they couldn’t unlock it either. It really left us stranded as had just purchased a large bulky order from B&Q with no way to get it home. Also having the ability to copy the booking ref from the app into the customer support chat sign up page would also be really useful especially as was kicked out of the chat three times and had to sign up each time. Nice tech concept shame it didn’t work and left us stranded.

This is a very poor company to deal with, had issues with my van missing its fuel card. As per T&C you must fill it up should it be low.
You can only find out if the fuel card is missing by signed contract. When I discovered the van did not have this I called the 24 Support line who advised me to use my own card and send in the receipt. I did so and I’m still waiting. The van its self was in a poor condition with lightbulb warning lights on then no screen wash, along with top up oil. Makes me think that No one is checking these vans. They gave me a discount on the hire of the van back to my card this was done in two days as I raised a complaint.

I would seriously consider when wanting to hire with these as it’s not good experience.

I have now requested all my information and looking to take them to a small claims court.