Hertz247 Reviews 

My experience with Hertz 24/7 has - so far - been more positive than others have indicated:

Positives:
It has been really useful on three or four occasions (during a stressful home move) to be able to collect a transit-sized van at short notice to move belongings between locations that I did not have time or space to do by car.

It is helpful to be able to leave my car in a large and secure car park while using the van.

Obviously, access 24/7 can be really helpful on occasions. Less constrained by staffed opening times for either collection or drop-off.

The cost for a relatively short booking (e.g. 2hrs) and travelling locally seemed reasonable.

After initial setup, the booking process has been simple. I've done some bookings via the web site and some via their mobile app.

Beyond reporting some very minor possible cosmetic damage on my first collection, I didn't have to interact with customer support at all.

The system - when it works - is super convenient.

Being able to do all the admin in advance was really helpful in my particular case too.

The van was reasonably clean and in very decent condition.

They leave a fuel card in the vehicle, so easy to leave the vehicle with sufficient fuel (they ask you to return it with at least quarter of a tank ready for the next customer).

Negatives
The initial sign-up process is a bit of a faff. I can't recall specifics (it was five months ago now) but do recall finding it a bit awkward.

Not sure what the £5 annual fee is all about. Obviously, it can be cancelled any time if the service is only needed once or for less than a year. Seems an unnecessary hoop to have to jump through.

Unlocking the van was a bit of a palaver on three of the four times I've hired one. The keypad was awkwardly-placed on the windscreen and the buttons often seemingly intermittently unresponsive. It took many, many attempts (in the cold, dark, drizzle) to get the door unlocked on multiple occasions. Some clearer instructions might help, or perhaps some more obvious feedback when each keypress has been successful. There was an unlock option in the app but this only worked for me on the last occasion I hired.

Some instructions on how to access the fuel cap would be helpful for those of us unaccustomed to operating vans.

It's not true 24/7 - at least, not at the branches nearest to me. Closed 21:30 - 02:30 Mon to Fri, 20:30 - 02:30 Sat and 17:30 - 02:30 Sun. Not sure why access is fine at 2 or 3am but not at 11pm.

Van was not in the designated pick-up location on one occasion, although this was likely down to the previous customer rather than Hertz. Found it around the corner, so no great shakes but did mean eating a little into my tight hire window, as i had assumed the previous customer was just late in returning it.

Defective vehicle, both rear lamp clusters smashed so illegal to drive.
Overcharged for early return.
Warning message about servicing on dashboard.

Terrible customer service, when I questioned the above, they lied about my acceptance of the vehicle, saying I 'Insisted' I took it when in fact I was very reluctant to do so.

Yesterday, I paid membership fee and made a booking for 5 days hence. The very next day, I received an email cancelling my reservation with no explanation. I contacted customer service and was advised that the van has a flat battery and as there is nobody to change/charge the battery, all bookings for the next 7 days have been cancelled. I have been left in the lurch as Hertz can provide no substitute vehicle or other resolutions. How a global brand can prove to be so unreliable, and so incompetent truly beggars belief! I have cancelled my membership and have now gone elsewhere, never to return.

Costs... a lot of add-ons. Complicated and frustrating to go through approvals - driving licence picture uploads OK but selfie not, tried 4 devices. Was noit able to easily log damage - they called but you have to connect to bluetooth within the van immediately by phone - not mentioned. Managed to extend hire via app first time, then not second as they said the (Homebase) centre was closed - what a lot of rubbish ! Now in dispute over the extra charged as I was 6 minutes late. In the end, an expensive & frustrating experience. I won't be hiring from them ever again

“ We would like you to take this as our final response on this matter and any further correspondence will not be taken into consideration.”
Their own system shut down! Waited patiently for AA. Wasted my time to try and sort their system out (nothing wrong with the battery as they suggested - I have the AA report)
Was force to drive to a further location take a more expensive booking pay for parking and mileage caused me to be delayed for work. Then on the phone I get told that my booking will be made FREE of change due to the inconvenience. They knocked of £14 off the bill…. Contacted customer service for me to get disgusting and rude response.

I repeatedly receive emails requesting. £5.00 membership fee which will never be paid, for what exactly, my custom. Am I missing something here isn’t it the fact that loyal customers receive something back not have to pay a retention fee in between hiring. This is tantamount to a scam avoid this company like the plague.

Dear michael,

We are contacting you in regard to your recent invoice 247-************, dated 2023-05-01.

We have attempted to deduct GBP5.00 from your credit/debit card however the payment has been unsuccessful. This attempt is in line with the terms and conditions which you agreed to upon taking the vehicle.

This is our formal notice that we are giving you one week to proceed with the payment. Once this time has expired, your account will be deactivated, and you will not be able to rent with us anymore.

Please ensure that all payment methods on your account are up to date and there are funds available on your card. We will continue to try and process the outstanding amount over the next few days.

Regards,

Hertz 24/7 team

Do not use. I had booked a van to move out of storage. Got there, the van was there but they cancelled the booking because they couldn't get a signal to the van.

Spent 45 min on customer service, who were awful. Finally found a van at a different location and was considerably smaller.

Took a 2nd deposit and also refused to compensate me. 2nd van had unreported damage, causing more wasted time on the phone.

Go somewhere where you can speak face to face with the rep.

Avoid avoid avoid. Just wish I had read these reviews first.

HERTZ SHOULD BE AVOIDED AT ALL COSTS
THEY ARE A COWBOY OUTFIT , CUSTOMER SERVICE IS SHOCKING AND THEY TAKE YOUR DEPOOSIT AND YOU HAVE TO FIGHT TO GRT IT BACK , ALL STAFF I HAVE DEALT WITH ARE FULL OF BULL , LIARS , CONMEN. DO NOT USE THEM. USE A REPUTABLE COMPANY INSTEAD

The Company sent me a reservation confirmation but did not inform me that I had to upload multiples documents before receiving the car. When I called there was no flexibility at all to solve the problem. Very bad customer experience.

Had to but 1 star against my better judgement. What a cowboy useless outfit, went on their app passed all checks took my money no problems at all, went to pick the van up wasted journey as without notice they cancelled the hire and dropped me right in it. 6 days later the crooks still haven’t refunded my money.
Do not use them
Do not waste your time
Go find a local professional van hire

I tried to hire a van from this company using the app. Everything went through fine and the van was booked for the following day. The money was taken out of my account in an instant then later they claimed I had failed their third party security check and my reservation was cancelled. When I asked why I was told some rubbish about how they could not prove I lived at this address, even though it is on my ID. When I demanded a refund they said it would take up to 10 working days, which is ridiculous. I then had to spend several phone calls chasing up my refund and was lucky to get through on their hotline. Customer service was appalling; there was no empathy or apology that they had messed me around. I also demanded compensation for all the inconvenience they caused me. I was told they could not oblige me; it was not in the company's policy. I have now written an official letter of complaint. Needless to say, I will never use this company or their app again. Avoid them like the plague. Very dissatisfied.

AVOID THEM!!! Unprofessional company horrible service! Will never use them again waste of money and time. Rude staff and no manger to speak to!! . Staff just hang up the phone. And you’d have to wait another 20-30 min for someone to pick up the phone. NEVER AGAIN 👎👎👎 !!!!ZERO STARS!!!!

We hired a van from Costco in farnborough we was shocked on the state of it, how damaged it was and poor condition it was in .. tried ringing the phone numbers and wouldn’t answer .. report sheet was only half done and had to send email to tell them there was more damage on the van that wasn’t put down .. the computer on dashboard was even broken .. customer service is appalling .. then had someone hit the van and tried reporting accident on number they provided and on phone for ages and had give up till I went to Costco and asked if they had another number which they did have … they then took instantly £1200 out of bank for accident that wasn’t even our fault and no new damage on the van .. disgraceful .. whole hire was a nightmare from start to finish .. also you get given the fuel card and we got given no pin to pay for the diesel so we had to pay Ourselves extra and woman on phone said PIN number was on van .. no it wasn’t anywhere … this company are awful and would never ever recommended them as when you need them hard to contact and they couldn’t careless on their customer service and for a customer to get a beating up damaged van to drive about it isn’t nice and should never happen .. customers expect a nice clean van when they hire them for price we paid and why hadn’t the damage been repaired before we used it as they must be getting a lot of money of customers due to damaging it £1200 at a time surely they could fix the vans and not leave them with loads of damage on them

I used Hertz 247 previously hence there was an issue with my membership expiring and email not working. Subsequently I couldn't re-register with a new email as my drivers licence was already allocated to another account that was disabled. Spent an hour on the phone on New Years day trying to sort the mess out and in the end the lady had to arrange the booking herself even though I couldn't physically do it via the app. I was obviously charged for it.
Rental went smoothly no issues there. Very dissapointing that you get a questionnaire about your service which doesn't work and when the feedback is sent to HErtz 247 no one actions is or responds.

Poor. Customer serice and attentiveness showed they did not care for my business when I tried to hire a van. Used Loughton Hire instead which was effortlessly good.

I have tried for a week to join this service. Despite several enquires they confirmed that I was not enrolled only 35 mins before my rental. As a result I have missed two planned collection slots. Further they called me to try and get me to agree that I was cancelling the booking (ie so they could charge me anyway). Their systems are disconnected as I received messages from different part of the business on this, despite not being allowed to take up my rental