Heyland & Whittle Ltd Reviews 

772
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Have been a customer of Heyland & Whittle for a few years now after discovering them at a craft fair. Absolutely beautiful products which have always been gratefully received when giving as presents.... See more

Company replied

Rated 5 out of 5 stars

Great service and great products, lovely soap and delicious room scents. I bought the uncut soap to use in my holiday rental in an effort to reduce packaging and plastic. I am now able to give eve... See more

Company replied

Rated 5 out of 5 stars

Absolutely adore this range of diffusers that offer alternatives to the plethora of heavy floral or musky smells! My favorite is the clemantine & prosecco, but the grapefruit green tea and citrus & l... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products. The lavender reed diffuser smells absolutely divine & unlike other diffusers I’ve used, you can actually smell it when you walk into the room. My order arrived quickly too.... See more

Company replied

Company details

  1. Toiletries Store

Written by the company

Since setting up our family run business in a barn on a farm in Surrey back in 2003, we have taken our customers on a fragrant journey of discovery. We believe that nature knows best and understand that what we do - including in our soaps and home fragrances - is as important as what we don’t do! This has been and continues to be our guide. First and foremost, we all love flowers and herbs! Our gloriously fragrant Heyland & Whittle artisan soaps and home fragrances are inspired by the many scents found in nature. Bring the outside in, whatever the season, and fill your homes with your favourite aromas. Uplifting, energising, relaxing, comforting – the choice is yours and we can help you to find your favourites. We know you want to shop with confidence. Our 100% natural body and bath products are made the traditional way. Our handmade soaps are made with natural ingredients - such as olive oil, essential oils, herbs, spices and pure colourants, like madder root and turmeric. We've taken great care to exclude 'nasties' such as parabens and sulphates. And so this means that every skin type and sensitivity is cared for. We also know that you are looking to shop more sustainably for the good of the planet as well as friends and families. To this end our new Eco Collection of reed diffusers, hand-poured candles and Palm Oil-Free soaps set high standards in eco-friendly design with recycled glass, 100% recycled card and 100% recyclable packaging. These are the same standards that we set ourselves as a business. We hope that our care makes shopping with a clear conscience a given. Gifting is never easy – finding that perfect present for a birthday, a love token or a thoughtful thank you. We hope our gift guide, packed with gorgeous gifts, will ease your gifting challenges for those very important people. And our seamless door to door delivery options will certainly make your life easier. We can even pop in a card with a special message for you. Thank you for joining our community and the journey we're on together, and we hope to see more of you. Do get in touch with your thoughts and ideas – we always love hearing from you. The Heyland & Whittle Team


Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

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4.8

All reviews

(772)

1 review in the last 12 months

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Rated 5 out of 5 stars

Frosted Wreath is my absolute favourite!

Frosted Wreath is my absolute favourite fragrance, just purchased a gift set for 50% off so very happy! Just one puff of the room spray and the fragrance lasts ages.

February 2, 2022
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Reply from Heyland & Whittle Ltd

Thank you for your great feedback Susan, yes we agree they do linger in the air for a long time and are great value for money. We appreciate your comments and custom.
Best wishes
Sharon

Rated 5 out of 5 stars

Excellent products

Excellent products, couldn’t ask for better. Very quick delivery, highly recommended

February 1, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Kristian, we really appreciate your comments.
Best wishes
Sharon

Rated 5 out of 5 stars

Happy with my purchase

Excellent quick and reliable service as usual. One bottle had leaked a little so I was greeted with the most gorgeous aroma as I opened the box!

February 1, 2022
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Reply from Heyland & Whittle Ltd

Hi Lyn Thank you for your lovely feedback. We also spray the boxes and tissue so you will always get a lovely aroma on opening your goodies. Enjoy
Best wishes
Sharon

Rated 5 out of 5 stars

Excellent

Excellent quality and value. And they are made in the UK which is even better.

February 1, 2022
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Reply from Heyland & Whittle Ltd

HI Anne, yes everything is made here in the factory in Sussex and it smells good ;), Glad you are a happy customer. Your feedback is really appreciated.
Best wishes
Sharon :)

Rated 5 out of 5 stars

Good service

Good service. Prompt delivery, well packaged, correct items enclosed. Items as described on the website.

February 1, 2022
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Reply from Heyland & Whittle Ltd

Great Feedback Thank you Tom, we truly appreciate you taking the time to do so. Enjoy your products.
Best wished
Sharon :)

Rated 5 out of 5 stars

A refreshing range of aromas

Absolutely adore this range of diffusers that offer alternatives to the plethora of heavy floral or musky smells! My favorite is the clemantine & prosecco, but the grapefruit green tea and citrus & lavender are also great. The diffusers also seem to last a lot longer than some brands.

January 29, 2022
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Reply from Heyland & Whittle Ltd

Lovely feedback Thank you Tom, you are a fan of most of our Diffusers which is great, One for each room of the house ;) We really appreciate your custom, comments and loyalty
Best wishes
Sharon :)

Rated 5 out of 5 stars

Quick service

Quick service, excellent products.

January 29, 2022
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Reply from Heyland & Whittle Ltd

Thank you for your great feedback Vabradbeer, we really appreciate you taking the time to do so. Enjoy!
Best wishes
Sharon :)

Rated 5 out of 5 stars

We have been using the Organic Soaps…

We have been using the Organic Soaps for a couple of years now, they are fine for our skin, smell gorgeous and last a good time.

January 29, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Wendy, we really appreciate.
Best wishes
Sharon :)

Rated 5 out of 5 stars

Great service.

Ordered via website which was easy to find what I wanted - several refills for my defuser. Items delivered super quick, within 24 hours.

January 29, 2022
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Reply from Heyland & Whittle Ltd

Thank you for your lovely comments Carol we really appreciate it. Enjoy your products.
Best wishes
Sharon :)

Rated 5 out of 5 stars

The best scent imaginable for a reed…

The best scent imaginable for a reed diffuser. Worth the money. Well packaged, shipped quickly.

January 29, 2022
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Reply from Heyland & Whittle Ltd

HI Elisabeth, it is great we all agree, it is one of our most popular scents as it is so fresh and clean smelling. Thank you for taking the time to leave us great feedback we appreciate your comments.
Best wishes
Sharon :)

Rated 3 out of 5 stars

Recent order

I was disappointed that the ribbon I ordered arrived in a paper bag loose! On the website it is shown on a reel! It is not easy to dispense/use!
The rest of the order was as good as usual. Otherwise it would be 5 stars.

January 27, 2022
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Reply from Heyland & Whittle Ltd

HI Grace, we are so sorry to hear about this, we did run out of reels and for this reason we sent you more ribbon to make up for this. Please accept our apologies for this mistake.
Best wishes
Sharon

Rated 5 out of 5 stars

Thank You. X

I was so pleased with a Christmas present - I ordered & was doubly thrilled. Thank you.

January 26, 2022
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Reply from Heyland & Whittle Ltd

Hi Annie, So lovely to hear that a friend chose the right gift for you and that you have ordered more. We really appreciate your comments. Enjoy!
Best wishes
Sharon :)

Rated 5 out of 5 stars

Beautifully presented items.

Items were dispatched quickly and very well packed. I was delighted with my items. They were beautifully presented and smell Devine.

January 26, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us feedback Joanne we really appreciate your lovely comments.
Best wishes
Sharon :)

Rated 5 out of 5 stars

Pongone

Always get the “Pongone” room spray, great smell and it works wonders.

January 26, 2022
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Reply from Heyland & Whittle Ltd

Hi Stephen, we are so pleased to hear it works for you, it is a great smell. We appreciate your feedback.
Best wishes
Sharon :)

Rated 5 out of 5 stars

Love your products

Love your products, your soap is marvellous. Delivery reliable and fast.
Diana

January 26, 2022
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Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great Feedback Diana, we really appreciate your comments and we totally agree the soap is great!
Best wishes
Sharon

Rated 5 out of 5 stars

Fragrance does not disappoint

Fragrance does not disappoint - excellent quality!

January 26, 2022
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Reply from Heyland & Whittle Ltd

Thank you for your great feedback Tracey we truly appreciate your custom and comments. Enjoy!
Take care.
Best wishes
Sharon :)

Rated 5 out of 5 stars

Love the candles .My favourite is…

Love the candles .My favourite is Nordic Pine .Always good products and easy to order

January 25, 2022
Heyland & Whittle Ltd logo

Reply from Heyland & Whittle Ltd

Thank you for taking the time to leave us great feedback Alison we truly appreciate your custom. Nordic Pine is really lovely.
Best wishes
Sharon :)

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