Brilliant service and great lads for sorting the parts required to get the job done. Much easier running a buisness when u can pick the phone up and talk to people on the other end who know exactly ho... See more
Company replied
Location
Switch locationMoorfarm Road East, Airfield Industrial Estate, DE6 1HD Ashbourne, Derbyshire, GB
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See what reviewers are saying
Can't thank the lad's and lasses enough at hgv direct after being stuck on the side of the road with a broken trailer this week. Rang my local branch in need of parts 76 miles away from them and they... See more
Company replied
A great purchasing experience. I first rang to check on an item I was considering buying, the staff answered the phone quickly and very friendly, they were very helpful and checked the items I was loo... See more
Company replied
Friendly & helpful staff at the trade counter & on the phone. Good stock & brilliant prices & deals on regularly. We use them regularly & will continue to do so.
Company replied
Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
Moorfarm Road East, Airfield Industrial Estate, DE6 1HD, Ashbourne, Derbyshire, United Kingdom
- 01335 470007
4.4
Excellent
12 reviews
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good price quick delivery
January 2, 2025
Reply from HGV Direct - Ashbourne
Thank you so much for your positive feedback! We're thrilled to hear that you found our prices competitive and that your order was delivered quickly. We strive to provide excellent service to all our customers, and your satisfaction means a lot to us. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!
The Ashbourne branch
the Ashbourne branch are always their to help with anything needed with great knowledge competitive prices and great delivery service highly recommended
October 14, 2024
Unprompted review
Reply from HGV Direct - Ashbourne
Thank you so much for taking the time to share your positive experience with our Ashbourne branch! We are thrilled to hear that our team was able to assist you effectively and provide the knowledge you needed.
We pride ourselves on offering competitive prices and reliable delivery service, so it’s rewarding to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.
A great purchasing experience
A great purchasing experience. I first rang to check on an item I was considering buying, the staff answered the phone quickly and very friendly, they were very helpful and checked the items I was looking for. I ordered online and this was another excellent experience. Delivery was great and the items were very well packaged. They sent regular emails regarding the order. Overall a wonderful company, thank you.
September 5, 2024
Reply from HGV Direct - Ashbourne
Thank you so much for your positive review! We’re thrilled to hear that you had a great purchasing experience with us. It’s wonderful to know that our staff was friendly and helpful when you reached out for assistance. We take pride in ensuring our items are well-packaged and our delivery is prompt, so we’re glad to see that reflected in your experience. Your feedback on our communication is also greatly appreciated, as keeping our customers informed is very important to us. Thank you for choosing our company – we look forward to serving you again in the future!
Brilliant service and great lads for…
Brilliant service and great lads for sorting the parts required to get the job done. Much easier running a buisness when u can pick the phone up and talk to people on the other end who know exactly how to help and sourcing the parts u need and getting them delivered asap to you!
August 7, 2024
Unprompted review
Reply from HGV Direct - Ashbourne
Thank you for the wonderful feedback! We're delighted to hear that our team was able to assist you effectively in sourcing the parts you needed. It's our goal to make your business operations smoother and more efficient, and we're here to help every step of the way. We appreciate your kind words and look forward to continuing to support you in the future.
Excellent
Delivery address got mixed up and delivered again without hassle or extra charge.
June 17, 2024
Reply from HGV Direct - Ashbourne
Thank you so much for sharing your feedback! We apologise for the mistake with your delivery address and are thrilled to hear that our team was able to resolve the issue without any hassle or extra charge. We're committed to getting it right the first time, and we fell short in this case. However, we're glad to hear that our team was able to make it right for you. Your satisfaction is our top priority, and we appreciate your patience and understanding. We'll use this feedback to improve our processes and ensure that something like this doesn't happen again in the future.
Can't thank the lad's and lasses enough…
Can't thank the lad's and lasses enough at hgv direct after being stuck on the side of the road with a broken trailer this week. Rang my local branch in need of parts 76 miles away from them and they managed to get their sister branch that not only had the parts I desperately needed but they even delivered them to me at the side of the road late in the afternoon traffic. Can't fault them at all best truck parts suppliers in the country and it's true what they say, genuine parts by genuine people.
May 20, 2024
Unprompted review
Reply from HGV Direct - Ashbourne
Thank you for sharing your incredible experience! We're thrilled to hear that our team went above and beyond to help you out during such a challenging situation. Your kind words about our service and dedication mean a lot to us. We strive to provide genuine parts and exceptional service to all our customers. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support and are here for you whenever you need us.
Extremely helpful go out of their way…
Extremely helpful go out of their way to get what you need ! Would recommend!
May 14, 2024
Unprompted review
Reply from HGV Direct - Ashbourne
Thank you for your glowing recommendation! We're delighted to hear that our team went above and beyond to assist you and ensure you got what you needed. Your satisfaction is our priority, and we appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out. We value your recommendation and support!
Top lads
Top lads, always try and help as best they can when you’re stuck. Prices competitive across the board, always looking to look after you as a customer.
May 8, 2024
Unprompted review
Reply from HGV Direct - Ashbourne
We're thrilled to hear that you've found our team to be helpful and accommodating. Ensuring our customers receive the support they need is our priority, and we're glad to hear that you've experienced this firsthand. Additionally, we strive to offer competitive prices and prioritize customer satisfaction. Thank you for your kind words and for choosing us as your supplier.
Reply from HGV Direct - Ashbourne
Thank you for your kind words! We're delighted to hear that you found our team friendly and knowledgeable, and that you were pleased with our competitive pricing and fast delivery. Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any further comments or need assistance in the future, please feel free to reach out. We appreciate your support.
Nothing is to much trouble the staff…
Nothing is to much trouble the staff are very professional with many years experience also very honest as to when and whether they can obtain what your requesting the part I was wanting only they could obtain it even the main dealer couldn't obtain it
November 1, 2023
Reply from HGV Direct - Ashbourne
We're delighted to hear about your positive experience with our staff! Providing excellent service and being transparent about our capabilities are core values for us. We're thrilled that we were able to help you find the part you needed, even when others couldn't. Your satisfaction is our top priority, and we're here to assist you whenever you need. Thank you for your kind words and for choosing us.
Always use HGV Direct never no issues…
Always use HGV Direct never no issues or problems! great fast service
April 18, 2024
Reply from HGV Direct - Ashbourne
We're thrilled to hear that you've had consistently great experiences with us! Providing fast service and ensuring a hassle-free experience for our customers are our top priorities. Thank you for your loyalty and for choosing HGV Direct.
Excellent Customer Service
Friendly & helpful staff at the trade counter & on the phone. Good stock & brilliant prices & deals on regularly. We use them regularly & will continue to do so.
March 22, 2024
Reply from HGV Direct - Ashbourne
We're delighted to hear that you find our staff friendly and helpful both at the trade counter and on the phone. Providing good stock, brilliant prices, and regular deals are all part of our commitment to serving our customers well. Thank you for your loyalty and for choosing us regularly. We look forward to continuing to meet your needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
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