Hicks and Hicks Reviews 411

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Following a phone call to the shop and a conversation with a very helpful gentleman I decided to go ahead with my order. My order was dealt with speedily and I was kept informed at each stage of the... See more

Company replied

Rated 5 out of 5 stars

I just received my Australian cushion. The quality is so good! It has embroidery and the Australian flag is sewn together in pieces, very high-quality for the price. The delivery process. to Canada. W... See more

Company replied

Rated 4 out of 5 stars

Firstly we love our product and the speed in which it arrived. We did however notice a little damage/wear at the base which wasn’t much of an issue. Contacted customer service for some advice and guid... See more

Rated 4 out of 5 stars

We are absolutely delighted with our Natural Rattan Armchairs... they are even more lovely than we were expecting. The only reason this is 4, rather than 5 star, is that the website suggested we could... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

The online interiors store for homes of distinction. Featuring hand picked items for the finest of homes.


Contact info

4.2

Great

TrustScore 4 out of 5

411 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, every effort made where possible to get us the items in as timely a manner as possible. In our case next day! Amazing.

November 22, 2021
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Reply from Hicks and Hicks

Many thanks for leaving us a 5 star review and glad we were able to deliver overnight

Rated 5 out of 5 stars

Wonderful products

Wonderful products, great delivery and the products arrived in perfect condition.

November 1, 2021
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Reply from Hicks and Hicks

Many thanks for leaving us a 5 star review and happy that you are pleased with your purchases
Hicks and Hicks

Rated 5 out of 5 stars

Soap Dispensers

Excellent service ,we are very pleased with the soap dispensers,unfortunately 1 was damaged on arrival, a replacement was delivered with in 48 hours,Great company

October 12, 2021
Rated 5 out of 5 stars

Fabulous once again.

Fabulous once again.
Great quality goods, superb packaging and super quick delivery. What’s not to like! Could teach major rivals a lesson or two on how to keep customers happy.

October 12, 2021
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Reply from Hicks and Hicks

Many thanks for your great review - much appreciated!

Rated 5 out of 5 stars

Lovely customer service

I bought some lovely pots. I also made a mistake with the delivery address, but they sorted this out with the delivery company really quickly, and with no faff or quibble. It felt like dealing with actual humans rather than the corporate facde that is now often the norm.

October 9, 2021
Rated 5 out of 5 stars

Porcelain chicken ornament

Really pleased with my order, item better than described, brilliant customer service, would highly recommend, plus shop again.

October 4, 2021
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Reply from Hicks and Hicks

Thanks Lisa for your lovely review, much appreciated

Amanda
Hicks and Hicks

Rated 5 out of 5 stars

I would definitely purchase from Hicks…

I would definitely purchase from Hicks & Hicks again. The chairs are fabulous and the members of staff I spoke to were very helpful and kind.

September 21, 2021
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Reply from Hicks and Hicks

Thank you Mrs Holloway for your nice review and we look forward to hearing from you again

Rated 3 out of 5 stars

I did bought a beautiful ginger jar but…

I did bought a beautiful ginger jar but unfortunately it is poor quality. I do not returning because I will not have a time to return in 7 days. It is shame you do expect something big and expensive is checked before send to the costumer. Thank you. Replying to your feedback I think this time you did not check properly. Thank you

September 21, 2021
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Reply from Hicks and Hicks

Surprised to have received this review as we check everything before sending and were very happy with the item - it's always helpful for customers to give us a call with any concerns as we will always rectify as best we can

Rated 5 out of 5 stars

First class

Beautiful jars, very well and safely packaged and arrived in record time and which are giving me great pleasure

August 24, 2021
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Reply from Hicks and Hicks

many thanks for leaving us a 5 star review, much appreciated
Hicks and Hicks

Rated 5 out of 5 stars

The Brown Buffalo Leather Pouffe came…

The Brown Buffalo Leather Pouffe came very quickly and the person I spoke to was extremely helpful. I am pleased with it, although it was more chocolatey brown, my preference would have been more chestnut/mahogany brown but otherwise its fine.

August 18, 2021
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Reply from Hicks and Hicks

many thanks for leaving us a 5 star review, much appreciated
Hicks and Hicks

Rated 1 out of 5 stars

Impossible to get hold of…

I ordered a white console table from them 5 weeks ago with a two week lead time. I received an order confirmation email and then nothing. I have called them, emailed them and attempted online chat with them but can’t get hold of anyone

August 18, 2021
Unprompted review
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Reply from Hicks and Hicks

Not too sure about this review as we have been in touch and refunded your payment as the item was unexpectedly unavailable

Rated 5 out of 5 stars

Brilliant Service

I ordered 4 French Latte glasses and some Christmas decorations. I am so used to waiting forever for items ordered online to arrive that I was amazed when my parcel arrived from Hicks and Hicks the very next day! The items were stylishly and well wrapped. I would definitely order from this company again.

August 13, 2021
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Reply from Hicks and Hicks

Many thanks for taking the time to leave us your review, much appreciated
Hicks and Hicks

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