HiFix The Hi Fi Professionals  Reviews 

8,544
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick dispatch and prompt arrival of their orders. Many people appreciate the high-quality products available, often at very competitive prices, making their purchases feel like excellent value. The overall service, including communication and personal touches, is frequently highlighted as top-class, ensuring a smooth and informed buying process for consumers. However, some customers also noted issues with products arriving damaged or faulty. A few other people also felt that there were occasional problems with the delivery process, such as items being mishandled by couriers or experiencing delays.

What people talk about most

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting swift and efficient... See more

Product

Users describe positive interactions with product, highlighting great value, competitive pricing, and high... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive rates,... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(8,544)

554 reviews in the last 12 months

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Rated 4 out of 5 stars

Good price and delivery

Good price, delivered next day at no extra cost

March 2, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your 4-star review! We're glad to hear that you were happy with the good price and next-day delivery at no extra cost. Providing value alongside a fast and efficient delivery service is something we take pride in.

If there's anything we can do to make your next experience a 5-star one, feel free to let us know. We look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Very good price fo the product

Very good price fo the product, mofi studio phono, £50 cheaper than other sellers. Nice communication through chat answering some questions. Quick delivery. Highly recommended

February 23, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words and recommendation! We're delighted to hear that you found the MoFi Studio Phono at a great price—£50 cheaper than other sellers—and that our team could assist you through chat with your questions. We always aim to provide excellent communication, competitive pricing, and quick delivery to enhance your shopping experience.

If there's anything else we can help with in the future, feel free to reach out. Happy listening.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great products

Great products, reasonable price.

March 2, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re thrilled to hear that you’re happy with our great products and reasonable prices. Providing high-quality products at competitive prices is always our goal.

If you ever need assistance or have any questions, feel free to reach out. We look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great set of speaker stands…

Great set of speaker stands that go really well with my white Mission speakers. Fairly straightforward to put together and feel really solid and well made. Definitely recommend.

February 25, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're delighted to hear that you love your new speaker stands and that they complement your white Mission speakers perfectly. It's great to know they were straightforward to assemble and feel solid and well-made—exactly what we aim for in our products.

Your recommendation means a lot to us, and we hope you enjoy your setup for years to come. If you have any questions or need further assistance, don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast efficient service and well…

Fast efficient service and well packaged item. Works perfectly!

February 26, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your great review! We're so glad to hear that you were impressed with our fast, efficient service and the careful packaging of your item. It's wonderful to know that everything works perfectly—your satisfaction is our top priority!

If there's anything we can assist you with in the future, feel free to get in touch. Thanks again for choosing us.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great customer service

Great customer service, easy ordering and fast delivery

February 20, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your positive feedback! We’re thrilled to hear about your experience with our great customer service, easy ordering process, and fast delivery. Your satisfaction is incredibly important to us, and it’s wonderful to know we hit the mark for you.

If there’s anything more we can do, don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great product / right product sold to…

Great product / right product sold to me.
Installation service 5 out of 5

Highly recommend

February 19, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your amazing review! We’re so pleased to hear that we provided the right product tailored to your needs and that you’re happy with it. It’s fantastic to know you found our installation service to be 5 out of 5—your recommendation means the world to us!

If there’s anything else we can assist you with, please don’t hesitate to reach out. We genuinely appreciate your support and look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Speaker stands

Ordered from there website easy to navigate and find what I was looking for,secondly price great pricing cheaper than anywhere else by between 20 and 43 pounds so a nice saving free postage and was delivered the following day at the time stated was well packaged in a box and with a plastic covering to protect from the elements stands were perfect and in immaculate condition great customer service and quality

February 26, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you had such a positive experience with our website navigation, making it easy to find exactly what you needed. It’s great to know that our pricing offered you significant savings of £20 to £43, along with free postage—we strive to provide value to all of our customers.

We’re also delighted that your order arrived the next day at the promised time, and that it was well-packaged for maximum protection. It's wonderful to hear that your stands arrived perfect and in immaculate condition while meeting your quality expectations.

Your kind comments about our great customer service and exceptional product quality mean a lot to us, and we are so grateful for your support. If there’s anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

The ordering experience was quick and…

The ordering experience was quick and easy, the order arrived on time safely packed without any issues.

February 26, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your experience! It’s great to hear that the ordering process was quick and easy—just how it should be! We’re pleased that your order arrived on time, safely packed, and without any issues. Your satisfaction is our top priority, and feedback like this really motivates us to keep delivering great service.

If there’s anything else we can help with, please don’t hesitate to contact us. We look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re so glad to hear that your order was delivered quickly and that everything went smoothly with no issues. Your satisfaction means a lot to us, and we’re here anytime you need assistance or have more Hi-Fi needs.

Looking forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Repeat customer

Repeat customer. These guys professional, responsive, do what they say they'll do.

February 16, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your continued support and for being a repeat customer! It’s fantastic to hear that you find us to be professional, responsive, and that we consistently deliver on our promises. Your trust and satisfaction mean everything to us, and we truly value your loyalty.

If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent really easy to deal with

Excellent really easy to deal with

June 2, 2025
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re delighted to hear that you found us excellent and really easy to deal with. Providing a smooth and hassle-free experience is always our goal, and it’s great to know we delivered that for you.

If you need anything in the future, we’re here to help. Looking forward to serving you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Roberts radios

Good products and price, quick delivery, good communications.

February 23, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We’re glad to hear that you’re happy with your Roberts radios, as well as our products, prices, and quick delivery. It’s also great to know that you appreciated our good communication throughout the process. Your feedback motivates us to continue providing the best service possible.

Let us know if there’s anything else we can do for you. Enjoy your new radio, and we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Always a great service

Always a great service with fast dispatch.

February 16, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! It’s wonderful to hear that you consistently receive great service and appreciate our fast dispatch. Ensuring a reliable and efficient experience for our customers is always a top priority for us.

We look forward to continuing to serve you in the future. If you ever need anything, don’t hesitate to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Always brilliant service from Hifix

Always brilliant service from Hifix. Fast dispatch and well packed. Really pleased with my new cartridge, thank you.

February 23, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your fantastic feedback! We're thrilled to hear that you’re consistently impressed by our brilliant service and happy with our fast dispatch and secure packaging. It’s great to know you’re pleased with your new cartridge—we always aim to ensure you get products in perfect condition and on time.

Thanks again for your continued support, and if there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your cartridge!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re so glad to hear that your order process was easy and that your item was delivered quickly. Ensuring a seamless shopping experience is our aim, and we're happy we met your expectations.

If you need anything else, feel free to get in touch—we’re always here to help!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Moseco 10 speaker stands

Good comms. Prompt delivery. Good product. No complaints at all.

Only comment would be, & I understand that it is not within HiFix's control, is that as my speaker stand poles are while then the plate that the speakers sit on should also be white (& not black....)

February 19, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your detailed feedback on the Moseco 10 speaker stands! We're really pleased to hear that you appreciated our good communication, prompt delivery, and found the product to be of good quality. It's fantastic to know you're happy with your experience overall.

Your comment about the design is completely understandable—it does make sense that the plates would match the poles for a consistent aesthetic. While we don’t have control over product design, we'll certainly share this feedback with the manufacturer, as it could be a helpful suggestion for future updates.

Thank you again for your thoughts, and if you need any further assistance, feel free to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service fast delivery

Great service fast delivery

February 11, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We're delighted to hear that you were happy with our great service and fast delivery—we strive to make every purchase smooth and hassle-free.

If there’s anything else we can assist you with, don’t hesitate to let us know. Enjoy your new purchase!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Simples…

I knew what I was looking for and hifix had exactly what I wanted at a great price. Purchasing was straightforward and delivery was very quick.
Their points scheme is a bonus too.

February 10, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for the fantastic feedback! We're thrilled to know that you found exactly what you were looking for on HiFix and at a great price. It’s great to hear that the purchasing process was simple and the delivery exceeded your expectations.

We’re also glad you're enjoying our points scheme—it's our way of saying thank you to our loyal customers! If you need anything else, we're always here to help.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for the kind words! We’re so pleased to hear you were happy with our excellent service and fast delivery of genuine parts. Providing authentic products quickly and efficiently is always our top priority.

If you need any further assistance, feel free to get in touch—we’re always happy to help!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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