The Nanga x HS Jacket I ordered was wrongly advertised as 760FP down but on the Jacket itself was a print on the arm that said 650FP... Also they advertised the Jacket as waterproof, which I'm quite c... See more
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See what reviewers are saying
The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... See more
Company replied
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... See more
Company replied
I think it's one of the best purchases I've ever made. Only they had the sneakers I was desperately looking for my wife, the New Balance u9060mac, which being released in 2022 were unobtainable in it... See more
Company replied
Company details
Written by the company
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Contact info
Genthiner Str. 32-34, 10785, Berlin, Germany
- shop@highsnobiety.com
- www.highsnobiety.com
4.0
Great
234 reviews
Replied to 28% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service!
Amazing customer service!! Really efficient. Post was a little slow.
March 13, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Great experience
Great experience! Nice variety of cool trendy clothes. Super fast shipping ( i’m in U.S.A.) Fast response on return instructions.
March 12, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Thanks!
Super helpful when I had issues with my order and fast in their responses!
March 11, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
They were quick to response
They were quick to response and took action of my request.
March 6, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Wrong product image on website
I got the wrong item in my order. Sending a return was not the easiest since they deliver with FedEx and you have to print the return label by yourself.
They still haven't changed the picture on the website, so I hope more people haven't tried to order the item I tried to order, but instead get this model...
March 1, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
We're excited to announce that we've recently enhanced our return system, particularly for our valued customers within the EU. This updated version offers a more streamlined and convenient process.
For customers outside the EU, please note that due to customs requirements, paperwork must be printed for returns. We understand that this may add an extra step, but it's necessary to ensure smooth processing through customs.
We're committed to continually improving our services to enhance your experience with us.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help in any way we can. Thank you for your understanding and continued support.
Your HS Team
Customer support was helpful.
Had a bit of a delay because the warehouse team were worried my address was not correct. My fault there. Julia from customer support was really helpful in sorting everything out and my order shipped quickly thereafter.
February 12, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Terrible customer service
Terrible customer service, items didnt turn up and email replied from customer service was to claim through my credit card with no help and support or response to emails
February 28, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
I have checked your tracking, and it states, that the parcel was delivered to you.
In situations like these, we strive to find a resolution that is fair to both parties. We kindly ask for cooperation in providing us with a police report or a statement from the courier, as this will help us investigate the issue further and prevent any potential misuse of our policies.
Please rest assured that we take such matters seriously and are committed to resolving them as quickly as possible. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this matter.
Thank you once again, for your feedback and don't hesitate to reach out to us, should you have any further questions.
Your HS Team
My fault but very helpful
I did a mistake in the login using their app; I contacted them, they were very quick to contact me and kind; they recommended an alternative way to solve my problem that worked; I later realized the mistake I made in the first place but it really was excellent service.
March 2, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Great experience
Great experience, fast response and always nice and kind.
February 27, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Great c/s!!
February 23, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
fast delivery
fast delivery, great web, great branding, good e-commerce packaging
February 22, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Worst online shopping experience
This is the worst online store ever with absolutely no customer service. After 3 weeks of placing the order (within the EU) the tracking status is the same since it was shipped and there is no chance to learn about the status of the parcel or get support from the store. There is only one shipping option, apparently by DHL which is strange since all other online stores deliver their goods with DHL regularly in few days. When contacting the customer service, there is only a generic answer about the day the order is shipped (from Julia - not sure if she is a person or a bugged bot). And this is where their customer service ends, absolutely no further reply or any will to help. If you’re into buying high-end fashion brands that take weeks to arrive (if they ever arrive), with absolutely no help from the store or guarantee that the orders arrive - go for it. Obviously the store operates more like a scam, zero customer service and not trustworthy at all.
February 3, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
We're truly sorry to hear about the inconvenience you've experienced. Please know that we understand your frustration and are here to assist you in any way we can. It's important to note that our response times may vary due to the volume of customer inquiries we receive, but rest assured, we're working diligently to address each and every concern.
Regarding courier delays, we completely understand your concern. While we strive to provide the best possible service, we rely on our courier partners to deliver parcels promptly. Unfortunately, we have limited control over their operations, and we sincerely apologize for any delays they may cause. Please know that we're doing everything we can to ensure your parcel reaches you as quickly as possible.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com
We can change for the better thanks to hearing your voice.
Your HS Team
Something go wrong
I placed an order and without knowing why they cancelled it and refunded my money. This has never happened to me with any online purchase. The truth is that it doesn't seem right to me. I ordered again, if the same thing happens again... they should be more concerned about the customer.
February 20, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
We wanted to clarify that in order to complete an order, verification is required through our payment method partners. If, for any reason, verification is unsuccessful, the payment is automatically refunded to you.
We sincerely apologize for any inconvenience this process may have caused you. If there are any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to support you in any way we can.
Thank you for your understanding.
Your HS Team
Amazing Customer Service
February 14, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Satisfied with my purchase
One price only, no surprise, no duty fee, all extras are calculated in the total price.
Items have been shipped real quick & items weren’t damaged. No flaws and good quality no doubt that Highsnobiety deal with authentic sneakers/apparels only.
February 11, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Very communicative and professional
Very communicative and professional. Super fast response.
February 20, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Strong customer service
Strong customer service! Julia was attentive, honest and prompt.
February 16, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Quick and sizes accurate
February 12, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
I had a lovely conversation with Julia
I had a lovely conversation with Julia, from the Customer Service team, about a refund she said that after checking with personnel for a refund I wasn't entitled to but she gave me anyways trusting my judgment.
Being a small business owner too taught me an important lesson, which is: the best way to win an argument is to avoid it.
And thus, as always and once again, this brand proved excellent customer service. Julia definitely made my week.
Thanks for this.
I will take an example and have this gesture inspire me in my future work.
February 14, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
We're delighted to hear that Julia's commitment to accommodating customer needs has contributed to your positive experience. It's heartening to know that Julia's efforts have made a difference for you.
If you need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
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