Highworth Insurance Reviews 

664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and helpful when handling various insurance requests. Consumers truly appreciate the extremely quick response times and highly efficient processes that make arranging complex policies completely stress-free. However, some customers also noted that these insurance policies were not always the absolute cheapest option available in the market. Despite this detail, people generally felt that the superior coverage details and expert guidance easily justified the overall cost. Many individuals mentioned that receiving tailored advice and finding the right policy details mattered far more than saving a small amount of money.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding support from start to finish.... See more

Price

Consumers find price to be positive and consistently report receiving competitive quotes and great deals... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Value for money

Clients share positive opinions on value for money, highlighting efficient service and very reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Gordon did a good job on recommending insurance for my late mum's house whilst we are trying to sell it. It was not the cheapest quote but met what I needed better than any other comparable q... See more

Rated 5 out of 5 stars

I have spoken to William Gordon today to provide Insurance for a Diamond Engagement Ring and I found his Service second to none. William was thoroughly Professional and made sure I was at complete ea... See more

Rated 5 out of 5 stars

What can I say, Bethany was absolutely amazing to deal with. Had a lot of patience when dealing with me, I am Welsh so no answer is ever straight forward. Tangents, antidotes and sarcasm ar... See more

Rated 5 out of 5 stars

My call to Highworth insurance was to add an additional watch to my existing policy. My contact was William Gordon and he proved to be very polite and knowledgeable. He explained to me the cost a... See more


Company details

  1. Insurance Broker

Written by the company

Formed in 2012 Highworth Insurance specialises in all aspects of non standard and high value home insurance, as well as individual policy cover for watches, jewellery, fine art and collections. Based in Dorset our team of Account Managers are handpicked to support us in delivering great industry knowledge and a high level of service. As experts in insurance our aim is to support our clients by providing a clear cut and easy approach, delivering the best cover, advice and support at all times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(664)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

I called Highworth insurance as our…

I called Highworth insurance as our insurers discontinued thatch properties. I had spoken to a few insurers before o called them.
I have to say that they have been very helpful and supportive. Especially Joanne Wilson. She knew we were having a stressful time and kept in daily contact untill our quote came back.
Excellent customer service , Thankyou so much. Will highly recommend.
Mr and Mrs Sharpe.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Highworth Insurance and in…

Thank you to Highworth Insurance and in particular, Will Gordon for his extremely helpful and courteous service. Our additional insurance was sorted out quickly and efficiently. I would not hesitate to recommend Highworth to others.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

The service I received from Will was…

The service I received from Will was second to none. From the moment we spoke yesterday, Will was very diligent in his approach ultimately getting me a very competitive quote from my house insurance. As the build of our properly is non standard, Will went above and beyond to ensure certain things were called out in the policy which provides peace of mind. Will also called back when he said he would and I’m generally was one of the most impressive pieces of customer services I have received in a long time. Thank you!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

William Gordon dealt with my enquiry regarding obtaining my house insurance for our new property.
William was very polite and efficient and explained the process in a way that was clear.
I would definitely recommend Highworth Insurance to family and friends.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless experience

Seamless experience - all details are accurate - they don’t make you feel rushed, of which I have experienced with other insurers

Thank you William Gordon

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and Effective

I contacted this company and was most satisfied with the manner and efficiency that William Gordon dealt with my requirements. He explained everything very clearly and was very patient throughout. A credit to Highworth in this age of robotic and remote contact.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service today.My watch is now…

Great service today.My watch is now safely insured and for a very competitive fee.I dealt with William Gordon who explained the insurance cover and the documents i would need to provide very clearly.
Many thanks Phil.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I contacted a few insurance companies…

I contacted a few insurance companies and didn't hear back in the timeframe that they had said they would (didn't fill us with confidence)

I filled out a form on Highworth and received a call and a follow up call within the hour. They were clear, friendly and brilliant to deal with. It's a no brainer to pay a little bit more when you know you are dealing with a professional insurance broker. Thank you again to Robert.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Engagement Ring Insurance

I have just taken out insurance for my engagement ring with William and I can highly recommend. He gave me all the information I needed clearly and efficiently. The policy was set up simply and quickly. William was friendly, professional and knowledgeable.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

William G - Helpful and knowledgable

Helpful and knowledgable, and a speedy resolution to my enquiry. Bit irritated about a £50 admin fee for 'nothing' but that is no reflection on the lovely man on the end of the phone, who assisted me.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

The firm’s representative, Will Gordon talked me through my options and was very professional. I was very pleased with the level of cover provided, thank you.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. Have worked in the industry and pleased that Will knew and understood my needs and risks. Feel confident I have a bespoke policy.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

The service was fine

The service was fine, the Highworth staff including Sian, Sam and William all went to trouble finding me a cheaper quote for home insurance than my existing supplier - even with the broker's fee. It seems that it is true that it is always worth shopping around!

September 16, 2024
Unprompted review

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