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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful, slow, and difficult to reach a real person. Customers also frequently report problems with their orders, such as missed deliveries, items not arriving as expected, or receiving incorrect products. The quality of products was also a significant concern, with many experiencing faulty devices and issues with product durability. Some people were dissatisfied with the product itself, citing issues with connectivity, camera performance, and charging. However, some customers also noted positive experiences with certain products, praising their screen quality, battery life, and overall performance. A few other people also felt that the customer service was helpful and efficient in resolving their issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality. While some reviewers were very... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report unhelpful... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment regarding product durability... See more

Service

Reviewers highlight negative aspects of service. Many customers describe the company as appalling and an... See more

Order

Reviewers express significant dissatisfaction with their orders. Many customers report issues such as missing... See more

Based on these reviews

Rated 1 out of 5 stars

Terrible customer service, ordered honor magic v5 on Thursday 28th Aug 2025 for a next day delivery. Still nothing. No response from DHL about shipment update. Nothing. Absolute useless.. No one kno... See more

Rated 1 out of 5 stars

Worst customer service ever. Received a faulty product, was denied a replacement at first, repair came back with the same issue untouched after THREE WEEKS, then was told replacement can only be done... See more

Rated 1 out of 5 stars

Absolutely shocking experience. I returned a faulty Honor MagicPad 2 using the return label they provided. DHL refused to ship it because it contained three lithium batteries—something that go... See more


Company details

  1. Electronics Company

Written by the company

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The tab went off while i was watching…

The tab went off while i was watching youtube sent it to get repair. The quotation is 275 pounds while i bought it on 270 with keyboard and stuff. Contacted them no specific fault by asking them twice no mention at all they literally saying just give us the money we will get it repair. Very disappointed a shitty company

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

Bought honor 9 10.1 tablet from argos…

Bought honor 9 10.1 tablet from argos returned for refund as gps wasn’t compatible with garmin boating app. Main reason for buying. Also no sd expansion port. Bought Samsung 9 fe in the end as ip68 and tested ok.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Honor mobile phones are a nightmare…

Honor mobile phones are a nightmare when you have an issue. I bought a Honor V2 from a second hand store, and it now has an issue. It won't turn on properly, spoke to Honor and even though it's still under warranty I cant get it fixed as I don't have the original receipt. So anyone buying a used Honor device or more Chinese phones remember, if you don't have original receipt you have no warranty.
I'm going to stick with Apple as they don't do this nonsense. It's the phone that's covered not the person who owns it. So my Honor should have been fixed but usual any excuse to get out of fixing it!

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

If there was a negative star I would…

If there was a negative star I would give it -5. I sent a tablet for usb c port repair and the repair center sbe sent me a bubble lined envelope to send the tablet. I didn’t send it straight away as I thought the method was inadequate to protect the tablet. After reassurance from customer support I sent the tablet for postal repair. SBE received the tablet and after a 5 days says the repair is out of warranty as tablet is bent. Honor customer support took a month to tell me the same after asking me for photos. If I had know they needed photos I would photograph it on all four edges, keep it on a table to show it is not bent.I had the device in protective cover and was not damaged except the usb c charging port which became defective.Their postal repair service is a total sham. Your devices can get damaged and they will not cover it. I am very disappointed with Honor. If you want Honor products do so without warranty or third party as their own repair center is a total sham.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a magic V3 flip

Bought a magic V3 flip. Awful experience. It had a black hole appear then a green line run from it. Just after 3 weeks.
I sent it back under warranty and they said it was not covered. They offered to repair it for £789.
Never use them, ever

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company

Absolutely disgraceful company. I bought a Magic v3 for £1400. The protective case cracked within weeks.
I asked them to replace it. It took 6 weeks for Honor to reply saying it was a free gift and not under warranty. I held my ground only to be told that as it was glued to the phone (it isn't), it cannot be replaced.
Eventually they offered a £50 voucher for their store that had to be used within a month. They don't sell cases, so not sure what I was expected to use it for.

Still no resolution after three months.

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

I nearly didn't buy a Honor MagicPad2…

I nearly didn't buy a Honor MagicPad2 tablet after reading the reviews on this site. It was recommended in Computer Active at £499. I bought direct from Honor at £399 with free gifts of pen and keyboard. I placed the order on 13 January 2025 and it arrived on 15 January 2025. Postage was included in the price. The keyboard and pen were included in the package.
To date all the items work perfectly. I am impressed with the display and the sound.
At £399 I took a chance and it has paid off, so far then 5 stars.

March 4, 2025
Unprompted review
Rated 2 out of 5 stars

…fed up

At the moment I cannot get incoming calls this has bee over 10 days now been on to my provider done all test still not solved

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

So many issues

So many issues, camera not working properly, when it charges it bounces an error message continually over the screen, says phone has screen saver but where it tells you where to go on phone to set it up doesn't exist. Have been told it setting shouldn't say it is there as it's not on this version. It's a glitch. Ended having to buy another new phone within 2 months back f having it. Would not have one again

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Everybody says it's the best so I got…

Everybody says it's the best so I got one a month on turning it on it started asking for passwords no matter what I did it would not do anything even Google password settings did not work got to be honest i lost my temper took it outside and stamped on the screen which cracked and broke in half.got to be honest the best thing I ever did blood pressure lowered went back to laptop a happy bunny 🐇 what a relief never again honor rubbish maybe I'm too old but there was way too much security I dint need it 74 own nothing why should I worry about keeping things I no Safe i only use them to buy stuff anyway they are rubbish and you cannot turn security off I feel better now leave future for young people

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Tried 4 times to get the three free…

Tried 4 times to get the three free headphones as just purchased the new honour 7 lite ,it's been a nightmare trying to get my money back for recycling old phone ,plus been trying to get my free headphones and given them all the information and it won't let me claim them ,it's been a nightmare yiurs sincerely Katie edley

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Wanted a basic cheapish phone

Wanted a basic cheapish phone, this was perfect. Until 32 days after purchase. The phone is now useless, won't charge even though charge sign is on. Had to purchase a replacement phone different company. Waste of hard earned money.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible, at least in UK, operators English is poor, they have learned a few phrases and they can't discuss anything else further also understanding is a big issue. Spent on Saturday 8.02.2025 a few hours in total trying to reach someone over the phone or chat, no luck at all. Horrible!

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

I bought an Honor Magic 7 Pro and the…

I bought an Honor Magic 7 Pro and the phone came with a problem so I took it back and returned it to Honor to replace it with a new phone. Since last week I have been receiving emails every day asking for my address, my phone number, my order number and they never stop with this joke and today I received emails twice asking if I sent just the phone or the phone with something else together, this is becoming ridiculous. I paid for the phone in cash without any payment and this people is playing this joke with people via email. I want my new phone urgently and compensation for these damages I have suffered.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Honor Scam

Honor provided the worst after-sales experience. First, they only have a third-party service center. Second, they sold me an outdated Honor Pad 8 with the word "new" on it—nothing is new about Android 12 in 2024. When I bought the device, they dropped security updates support only 9 months later. The tablet's screen suddenly developed grey lines, and when I went to get it fixed, the service center ruined the device. They only offered a replacement and gave me a non-TDRA authorized tablet, which is a scam. They will only run and not respond to you. Avoid Honor at all costs!

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Honor 90 lite 100mp camera twin sim


Honor 90 lite 100mp camera, & twin sim, advertised as a global phone... rubbish.
Wont work in Australia as its hardware is LTE, & needs to be VoLTE to work on Australia's network which is 4 & 5g. Its not something you can change , its either in the hardware or it isn't, soon it wont work in New Zealand as they dropping 3g for 4 & 5g. There are other countries it wont work in also. I spoke to Honor who were not interested in refunding me. Dont deal with this company

December 10, 2024
Unprompted review

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