Hill and Dale Outdoors Reviews 

1,437
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, remarkably great prices, and wide selection of quality outdoor gear available on their easy-to-navigate website. Consumers also deeply appreciate the consistently helpful communication, smooth purchasing process, and prompt arrival of their ordered products. Some people were dissatisfied with occasional delivery delays, exceptionally long waiting times, and a complete lack of tracking updates regarding when parcels would finally arrive at their destinations. A few consumers additionally mentioned frustrating experiences involving missing items, entirely unfulfilled orders, or noticeably damaged packaging upon final delivery.

What people talk about most

Product

Consumers find product quality to be outstanding, often purchasing multiple pairs due to the great comfort... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping and prompt... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive pricing and great... See more

Service

Clients share positive opinions on service, highlighting consistent excellence and reliability. Consumers... See more

Order

People report positive experiences with order, highlighting fast and reliable delivery times. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Hill and Dale, as always. New boots ordered Sat am, delivered Sunday pm. Most competitive price too. Good company, will continue to use.

Rated 5 out of 5 stars

I chose Hill and Dale as they offered the best price for Meindl Respond GTX walking shoes with free p&p. There was good communication regarding delivery and it arrived on time. Excellent service would... See more

Rated 5 out of 5 stars

Quick replies to online enquiries about boots, with the personal experiences of the advisor of actually wearing & using the same make was invaluable. Really helpful, great prices & really fast deliver... See more

Rated 5 out of 5 stars

Telephone advice was friendly and knowledgable . Order received next day well packed. Walking shoes excellent and with a price reduction too .


Company details

  1. Activewear Store

Written by the company

Save on Mountain Equipment Lhotse, Changabang & Janak Jackets. All leading outdoor brands: Meindl, Lowa, La Sportiva, Haglofs and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,437)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Delayed delivery

Was quoted 3-4 week delivery time for a pair of walking shoes; 6 weeks pass with no update. Sent an email asking for an update, received a vague response about supplier delays. Shoes then delivered 2 weeks later. Could be a timely response to a customer query OR, it could be they forgot the first order. Either way, I have lost patience and confidence with this company

June 19, 2026
Rated 5 out of 5 stars

Fantastic service

To start very easy website to navigate, very competitive price for MEINDL shoes, next day delivery with DPD (the best delivery company for me). They have me as a customer in the future. definitely.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy Meindl Peru boots

I spent almost £200 on a pair of Miendl Peru hillwalking boots, just over a year passes by and one of my boots is leaking. I only wore them to walk a dog over a golf course a few times and never done the intended hills that I had planned(thankfully). They weren't interested as it was just after their lousy one year guarantee and reluctant even to reply back. when they did it was to recommend a company that would repair my boots for around £50 less than the cost of the new ones. So i definitely would not recommend this company. (There are plenty other companies that will give you 2 years). I also wouldn't recommend the Meindl Peru. I hope this helps some unwitting buyers in the future.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE/DELIVERY

Ordered footwear 3rd Jun with a 10 day delivery forecast. Nothing received by 22 June. Emailed them. Miraculously, 23 June footwear was suddenly put out for delivery and despatched. Customer service non existent.

June 23, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent quality product, but pricing is a mystery.

Excellent quality product, after the initial long wait between placing the order and receipt, they arrived well packaged.
Just a bit confused about Hill and Dale's special offers. The same pair of Meindl shoes are now dearer than when I bought mine, even though there is a special Bank Holiday sale on, apparantly.

April 17, 2026

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