Hill and Dale Outdoors Reviews 

1,442
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting the fantastic range of outdoor footwear available at very competitive prices across the entire catalog. People also deeply appreciate the prompt delivery service, friendly communication, and knowledgeable staff that make every online purchase completely smooth and hassle-free. Some reviewers were not happy with delivery times, experiencing unexpected shipping delays, missing status updates, or long overall waits before receiving their parcels. A few consumers also mentioned encountering occasional issues with missing items or receiving orders later than initially promised by the forecast.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top quality items that are very... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting polite, helpful staff and... See more

Price

Users describe satisfaction with price, highlighting very competitive and low pricing across various items.... See more

Order

People report positive experiences with order, highlighting fast shipping and reliable service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Hill and Dale, as always. New boots ordered Sat am, delivered Sunday pm. Most competitive price too. Good company, will continue to use.

Rated 5 out of 5 stars

I chose Hill and Dale as they offered the best price for Meindl Respond GTX walking shoes with free p&p. There was good communication regarding delivery and it arrived on time. Excellent service would... See more

Rated 5 out of 5 stars

Very impressed with this company. The footwear we bought needed repairing. They were polite and helpful. The boots have been repaired without any quibbling.

Rated 5 out of 5 stars

Quick replies to online enquiries about boots, with the personal experiences of the advisor of actually wearing & using the same make was invaluable. Really helpful, great prices & really fast deliver... See more


Company details

  1. Activewear Store

Written by the company

Save on Mountain Equipment Lhotse, Changabang & Janak Jackets. All leading outdoor brands: Meindl, Lowa, La Sportiva, Haglofs and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,442)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, both in the shop and online.

I went into the shop for advice. The sales person offered all the information I needed. He was very knowledgeable. Although my size wasn't in stocxk, he advised on the best way to place the order. My walking shoes arrived promptly. I'm very pleased with the product and my experience of Hill & Dale.

July 18, 2025
Rated 5 out of 5 stars

First Time Buyer

Hadn't used Hill & Dale before so placed an order after checking out their previous reviews.
I bought a Mountain Equipment jacket which was the best price I could find anywhere. Order came very quickly.
In the end I returned the jacket as the alpine fit wasn't for me.

These guys give great service and I'll certainly buy from them again. Both the original sale and the refund were hassle free.
Highly recommend Hill & Dale Outdoors.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I purchased some hiking boots and the price was the lowest I had seen. They arrived the following day. Really impressed and would highly recommend.

June 18, 2025
Rated 3 out of 5 stars

Faulty item

Sadly the 1st time I used it, the zip was faulty. The front pocket zip wasn't stitched properly. Having said that I really like the bag and I'm exchanging it for a new one.

May 19, 2025
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, boots are great, however delay in delivery due to a stock issue was not well communicated. When product was in stock delivery info and timing was good.

March 21, 2025

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