Hill and Dale Outdoors Reviews 

1,441
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting the fantastic range of outdoor footwear available at very competitive prices across the entire catalog. People also deeply appreciate the prompt delivery service, friendly communication, and knowledgeable staff that make every online purchase completely smooth and hassle-free. Some reviewers were not happy with delivery times, experiencing unexpected shipping delays, missing status updates, or long overall waits before receiving their parcels. A few consumers also mentioned encountering occasional issues with missing items or receiving orders later than initially promised by the forecast.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top quality items that are very... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting polite, helpful staff and... See more

Price

Users describe satisfaction with price, highlighting very competitive and low pricing across various items.... See more

Order

People report positive experiences with order, highlighting fast shipping and reliable service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Hill and Dale, as always. New boots ordered Sat am, delivered Sunday pm. Most competitive price too. Good company, will continue to use.

Rated 5 out of 5 stars

I chose Hill and Dale as they offered the best price for Meindl Respond GTX walking shoes with free p&p. There was good communication regarding delivery and it arrived on time. Excellent service would... See more

Rated 5 out of 5 stars

Very impressed with this company. The footwear we bought needed repairing. They were polite and helpful. The boots have been repaired without any quibbling.

Rated 5 out of 5 stars

Quick replies to online enquiries about boots, with the personal experiences of the advisor of actually wearing & using the same make was invaluable. Really helpful, great prices & really fast deliver... See more


Company details

  1. Activewear Store

Written by the company

Save on Mountain Equipment Lhotse, Changabang & Janak Jackets. All leading outdoor brands: Meindl, Lowa, La Sportiva, Haglofs and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,441)

58 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent quality product, but pricing is a mystery.

Excellent quality product, after the initial long wait between placing the order and receipt, they arrived well packaged.
Just a bit confused about Hill and Dale's special offers. The same pair of Meindl shoes are now dearer than when I bought mine, even though there is a special Bank Holiday sale on, apparantly.

April 17, 2026
Rated 3 out of 5 stars

Poor communication

2 weeks since I ordered easily the most expensive pair of shoes I've ever ordered. Not a single update since and no response to support email. A few more days and I will see if I can do a card chargeback to get my money back

Edit: received item eventually and they have acknowledged poor communication

April 23, 2026
Unprompted review
Hill and Dale Outdoors logo

Reply from Hill and Dale Outdoors

Hi James,

Thank you for your feedback, and I’m really sorry for both the lack of updates and the delay in getting back to your enquiry — we’ve been experiencing a particularly busy period, but we appreciate that we should have communicated much better.

Your order was placed as a Special Order for incoming stock with an estimated dispatch time of up to 10 working days, and it has now been dispatched within that timeframe.

That said, we completely understand your frustration, and we’re sorry that we didn’t keep you properly informed while we were waiting for the stock to arrive.

Your order is now on its way, and if there’s anything further we can help with, please contact us.

Kind regards,
Hill and Dale Outdoors

Rated 5 out of 5 stars

On line purchase of Mendl walking boots.

Bought Mendl walking boots from Hill and Dale on-line as they had a large choice (none of the local retailers i visited had more than a few pairs in). They were at a really good price and delivered promptly. No worries if a fit issue ( fit was spot on though) as returns accepted just returm postage to pay.

February 16, 2026

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