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Hillarys Reviews 

144,294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32,013 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the local advisors and fitting staff are extremely professional, friendly, and polite during home consultations. People also love the wide selection of quality fabric colors and designs, praising the smooth, careful, and tidy installation process. However, some customers also noted difficulties getting through to customer service by phone or experiencing frustrating delays when requesting product repairs. A few reviewers additionally shared negative experiences involving faulty parts, broken operating chains, or blinds letting in unwanted light due to narrow sizing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Service

Consumers find service to be positive throughout the entire process from start to finish. Reviewers... See more

Product

Clients share positive opinions on product quality, noting that items such as blinds and curtains are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products and... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a wide range of vastly different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Graham turned up on time and without being prompted he put on a pair of shoe protectors to keep our newly fitted carpets clean. We explained what we were looking for but didn’t fully understand how th... See more

Company replied

Rated 5 out of 5 stars

Our advisor John IDAHO 116707 was very professional. He gave us 20 mins heads-up and arrived on time. We wanted quotes for skylight windows but due to his knowledge about products, materials and col... See more

Company replied

Rated 5 out of 5 stars

The only person in Hilary’s who kept in contact with me , was professional friendly and did an amazing fitting of my fly screen was a fitter called Lee . Nothing was too much trouble . Thank you Lee f... See more

Company replied

Rated 5 out of 5 stars

We have seen Mike twice now. The first time when he came to measure up and talk us through the whole fitting procedure for new shutters. We had quite a few questions because of existing curtain fitt... See more

Company replied


Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Garage Door Supplier
  6. Interior Designer

About Hillarys

Written by the company

Hillarys - For the window wise

We've been transforming homes across the country for more than 50 years with made to measure blinds, curtains and shutters that look good, fit perfectly and are up to the challenge of everyday life. It's why the window wise choose Hillarys - measuring and fitting is always included and everything is tailor made.

Our advisors can also help you transform your outdoor space too, because helping you be total home happy is what makes us tick. Our Exterior range includes electric garage doors and awnings and pergolas for your garden. Our advisors will guide you through the options for your home with their technical know-how, and they’ll take care of the installation.

Book a free in-home appointment at a time that suits you and our team of friendly expert advisors bring our full range of samples for you to choose from, helping you find the right solution for your home and your budget. 

Exceeding expectations with great products & excellent service

Written by the company

We care about your home as much as you do. When it comes to fitting, we take pride in getting it just right, which includes tidying up and leaving your home as we found it. We’re always here for you. We never stop caring so ask any question, anytime.

Guarantees & Aftercare

Product Guarantees

We take the greatest of care to make sure that your gorgeous made-to-measure blinds, curtains, shutters and awnings look and fit exactly as they should. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted.

That’s our promise to you that you’re investing in a quality product that’s made to the highest specifications. As part of your warranty we promise to repair or replace any faulty goods free of charge

When you choose stunning made-to-measure shutters, awnings or conservatory blind systems you can be confident that you’re investing in quality craftsmanship that’s built to last. In addition to the standard 12 month warranty, our 5 year peace of mind guarantee is our assurance that our products will stand the test of time.

The 5 year peace of mind guarantee is an extended care plan that starts from the day your window dressings are fitted and extends up to the fifth anniversary of your fitting date. For a nominal call out fee, we promise to repair or replace any faulty shutters, awnings or conservatory blinds completely free of charge.

Contact info

Promotion box for Hillarys

SUPER SALE

UP TO 40% OFF SELECTED STYLES

4.7

Excellent

TrustScore 4.5 out of 5

144K reviews

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4.7

All reviews

(144,294)

31,980 reviews in the last 12 months

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Rated 5 out of 5 stars

I was given clear

I was given clear, considerate & informative information both before & after fitting of my Blinds.
The fitting iitself was carried out in a clean & efficient manner.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted!

Over the last 18 months we have had both wooden venetian and vertical blinds fitted by Sonny Dexter from Hillarys on all of our windows.

From the very first visit right the way through to fitting and troubleshooting Sonny has been great.

Very professional and extremely knowledgeable

We’re really happy with how they all look and wouldn’t hesitate to recommend both Sonny Dexter and Hillarys

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing fitting service forn the…

Had an amazing fitting service forn the start from Burno , very knowledgeable, fitttied everything, very efficient, very tidy , took all the waste away with him

Would recommend anyone who is having slatted blinds vertical door blind or all blackout blinds to use this guy amazing service

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jason Clarke - highly recommended!

Jason Clarke, who appears extremely professional, efficient, friendly and polite, did an outstanding job right from the beginning to the end. He responded promptly and guided us with his best knowledge to work out what we needed and all the way through. We would not hesitate at all of recommending Jason at Hillary's to anyone!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Laylasp 119994

Laylasp 119994

Katherine was very helpful, I ordered shutters with her a while ago and wanted Katherine to come back to finish the house. She is absolutely lovingly, kind and professional.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quote for fitting of window shutters by Emma B 119836

We found the representative to be polite and attentive, she was very knowledgeable concerning the product we were interested in and gave us what we considered to be sound constructive advice and was not pushy at all. She listened to all our queries and gave positive answers.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

We saw Graham (Advisor Ground 118913) to get blinds fitted for our house. Graham was brilliant - really helpful, friendly and straightforward to deal with. He talked us through the various options and was great answering all our questions with no hard sell. V happy with the service and the products are competitively priced. Would def recommend

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful service do not use this…

Dreadful service do not use this company if you need to rely on after sales as it’s non existent
Hilary’s will eventually contact you and send all the necessary information and even make an arrangement for an advisor to visit, but that doesn’t happen, you are kept waiting and nobody arrives ! Infuriating to say the least
I would never use this company again even though I need more blinds!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from the time we…

Brilliant service from the time we enquired about the blinds to the fitting. Paul (the fitter) did a fantastic job of fitting the blinds. They look tremendous. So pleased we used Hilary’s and so glad that Paul was our local fitter. Would recommend to anybody.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Ramesh 119067

Ramesh 119067

Did a fantastic job in setting up the blinds for us. He was very sincere and kept his word about every aspect of the job.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Schenka from Hillarys

We met a lovely lady called Schenka this morning from Hillary’s providing us with a quotation for shutters and automated roller blinds. She gave us good options and fabric styles. Schenka answered all of our questions. A pleasure to meet her and thank you for providing us with two quotations.

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

I should have learned my lesson the first time

In May 2025 I placed an order with Hilarys for some blinds. On the day before the delivery they contacted me and said that they wouldn't be able to do the installation on the pre-arranged day. Long story short - it took over 6 weeks to get a new installation date following a lot of phone calls all made by me and none by Hillarys. I did get a grovelling apology from the salesman but not until I tried to cancel the order and ask for a refund. Probably didn't want to lose his commission.
In July 2026 I needed another blind. I decided to go with Hilarys again because there's not much choice. Maybe that's the problem? Anyway, an installation date was set for 5th August. They called me on 4th August to cancel saying there was a problem delivering the blinds to the installer. It's now 29th August. They still haven't called me back with an installation date and have ignored my requests for a full refund. If it wasn't for the fact that I did eventually receive the first order I'd be posting a review here saying that this company is a scam. If you're looking for customer care and communication as part of the transaction, do not use Hillarys.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our Advisor, John - IDAHO 116707 was incredibly professional and patient. He guided us through the process and his advice helped us secure what we needed. John is highly recommended.

August 25, 2026
Unprompted review

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