HiQ Tyres & Autocare - Maidstone Reviews 

94
TrustScore 5 out of 5

4.8

Unit C, Hart Street Estate, Hart Street, ME16 8RF Maidstone, Kent, GB


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Rated 5 out of 5 stars

Jamie, the manager, did everything she possibly could to help with a replacement tyre following an encounter with a pothole. The tyre was nearly brand new and had been fitted by HiQ in Scotland. I... See more

Company replied

Rated 5 out of 5 stars

Really happy with the process at HiQ. We had a major engine issue and felt the team went above and beyond for us from the beginning. They made what seemed like an impossible situation a bit more seaml... See more

Company replied

Rated 5 out of 5 stars

Dropped off my Daughters Honda Civic off to Hi Q Maidstone for an MOT/Service while she was on holiday in Barcelona and once again was completely satisfied with the friendly service given by Hi Q. De... See more

Company replied

Rated 5 out of 5 stars

Both Jamie and Mike are absolutely amazing. They made what should have been a really stressful situation, as stress free as could be. They really go above and beyond and we couldn’t be anymore gratefu... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Maidstone

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Unit C, Hart Street Estate, Hart Street, ME16 8RF, Maidstone, Kent, United Kingdom

  • 01622 600252

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

2,526 reviews in the last 12 months

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Rated 5 out of 5 stars

Great prompt service

Great prompt service. Always extremely polite and helpful and always unbeatable on price.

August 12, 2022
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Thank you Denise, we appreciate your review :)

Rated 5 out of 5 stars

very efficient service i made online…

very efficient service i made online booking on monday for tyre fitting thursday. Recieved text message tuesday morning stating tyres had arrived. I phoned maidstone branch to see if they could bring appointment forward they gave 1pm timeslot the same day. Excellent service allround
thank you.

July 11, 2022
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Reply from HiQ Tyres & Autocare - Maidstone

Thank you for taking the time to leave us a brilliant review Mark! We will always be really glad to help.
Kind regards, HiQ Team

Rated 1 out of 5 stars

Disappointing

Booked online at Maidstone, for Saturday morning.
Arrived to be told only one staff member working and he'd done his back in, so couldn't work. No courtesy phone call to cancel and told could re- book for Monday, which wasn't convenient due to work.
Wasted journey and still driving around on my spare, space saver tyre. Will be going elsewhere

June 25, 2022
Unprompted review
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Reply from HiQ Tyres & Autocare - Maidstone

Hi Cara,
Please be aware that we are currently investigating this matter. Please email us at hiqcustomerservice@gmail.com with your contact details.
Kind regards, HiQ Team

Rated 3 out of 5 stars

Online order not processed by garage...?

Booked appointment online for a time and date that was most convenient for me. Arrived at garage first thing on the morning of the appointment only to be told they didn't have my tyres as there had not been anyone at the garage to accept the order? How does this happen in this digital age surely? So I had to take more time off work on another day which I was not very happy about.
After my tyres were finally fitted including wheel alignment I was informed receipts of works done were being sent by email - 1 week later the email with receipt still hasn't arrived so I have no proof of the works done on my vehicle i.e the wheel alignment in particular.
Safe to say there is room for improvement with their service.

June 16, 2022
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Reply from HiQ Tyres & Autocare - Maidstone

Hi there,
Customer service is extremely important to us here at HiQ. Please email us with your full name, registration details, contact number and any additional details about your visit. Please email us at hiqcustomerservice@gmail.com, and we will be glad to investigate this matter further.
Kind regards, HiQ Team

Rated 4 out of 5 stars

Guys very helpful

Guys very helpful. Giving good advice. Recommending tyres that more suitable for my car. ( Slightly dearer) But better !

May 6, 2022
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Reply from HiQ Tyres & Autocare - Maidstone

Hi David,
Thank you for taking the time to leave us a review and some useful feedback.
Kind regards, HiQ Team

Rated 4 out of 5 stars

Excellent workshop experience

The work done, expertise, politeness and price are all excellent. The only reason I have not given 5 stars is that the computer was not working properly whilst I was there and could not generate an invoice, which I have still not received

April 27, 2022
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Thank you for your kind review and feedback Mr Bedford. Please get in touch with the team directly at the centre, who will be more than happy to assist you with your invoice.

Rated 5 out of 5 stars

My first visit

My first visit, and definitely not my last. Very helpful. Will be back for further work on my car if and when it needs anything done.

March 20, 2022
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Thank you for taking the time to leave us a lovely review Vikki!

Rated 4 out of 5 stars

HiQ Tyres

One star down, no email to say tyres weren’t available on the morning of booking due to a delay. So had to return next day to have fitted. Avoidable situation with some communication

January 16, 2022
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Hi Mark, Thank you for taking the time to leave us some useful feedback. We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Used their service for rear tyres…

Used their service for rear tyres change.really impressed their efficiency . economical.i will certainly use them again.

November 12, 2021
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Hi Kashif,
Thank you for taking the time to leave us a great review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Thanks very much to Jason at Maidstone.

November 11, 2021
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Reply from HiQ Tyres & Autocare - Maidstone

Thank you for your kind review Jez! We are so glad to have helped.

Rated 1 out of 5 stars

Rude and ignorant people. Avoid

Bought the special service and MOT package from the AA. Made payments and arrived at set day and time. Receptionist said didn't accept this job so you are not booked in. The AA are doing this to us all the time not our fault. We are not doing it, get it done somewhere else, get out. Rude, ignorant and insulting attitude. Avoid these people this company, and the AA smart scheme. Disgraceful

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very fast friendly service

Very fast friendly service, second time I've used them as so happy with the service 1st time.

October 13, 2021
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Reply from HiQ Tyres & Autocare - Maidstone

Hi Warren,
Thank you for taking the time to leave us a great review!
We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Returning customer

I've been coming to HiQ for a few years now as they have always been honest, friendly and helpful and do a good job. Conveniently located and fairly priced too.

October 13, 2021
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Hi Anna,
Thank you for taking the time to leave us a great review!
We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

I've used HIQ before for Tyres & found…

I've used HIQ before for Tyres & found them very efficient, friendly & also got the best Quote for the Tyres I wanted out of 5 Garages so always more than happy! Would highly recommend!

October 3, 2021
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Hi Martin,
Thank you for your kind review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Tyres

Excellent service ,helpfull and friendly, couldn't ask for more

September 26, 2021
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Thank you for your kind review Valerie!

Rated 5 out of 5 stars

Highly Recommend

Visited Hi Q Maidstone for first time today for 2 new tyres. Highly competitive price with polite friendly service, would definitely not hesitate to use again. Will also be recommending to family & friends.

July 23, 2021
Unprompted review
HiQ Tyres & Autocare - Maidstone logo

Reply from HiQ Tyres & Autocare - Maidstone

Hi Kevin,

Thank you so much for taking the time to leave us such an amazing review. This feedback is very much appreciated and is really helpful for future HiQ customers.

Thanks again,
HiQ Team

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