Jamie, the manager, did everything she possibly could to help with a replacement tyre following an encounter with a pothole. The tyre was nearly brand new and had been fitted by HiQ in Scotland. I... See more
Company replied
Unit C, Hart Street Estate, Hart Street, ME16 8RF Maidstone, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jamie, the manager, did everything she possibly could to help with a replacement tyre following an encounter with a pothole. The tyre was nearly brand new and had been fitted by HiQ in Scotland. I... See more
Company replied
Really happy with the process at HiQ. We had a major engine issue and felt the team went above and beyond for us from the beginning. They made what seemed like an impossible situation a bit more seaml... See more
Company replied
Dropped off my Daughters Honda Civic off to Hi Q Maidstone for an MOT/Service while she was on holiday in Barcelona and once again was completely satisfied with the friendly service given by Hi Q. De... See more
Company replied
Both Jamie and Mike are absolutely amazing. They made what should have been a really stressful situation, as stress free as could be. They really go above and beyond and we couldn’t be anymore gratefu... See more
Company replied
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Unit C, Hart Street Estate, Hart Street, ME16 8RF, Maidstone, Kent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prompt service. Always extremely polite and helpful and always unbeatable on price.

Reply from HiQ Tyres & Autocare - Maidstone
very efficient service i made online booking on monday for tyre fitting thursday. Recieved text message tuesday morning stating tyres had arrived. I phoned maidstone branch to see if they could bring appointment forward they gave 1pm timeslot the same day. Excellent service allround
thank you.

Reply from HiQ Tyres & Autocare - Maidstone
Booked online at Maidstone, for Saturday morning.
Arrived to be told only one staff member working and he'd done his back in, so couldn't work. No courtesy phone call to cancel and told could re- book for Monday, which wasn't convenient due to work.
Wasted journey and still driving around on my spare, space saver tyre. Will be going elsewhere

Reply from HiQ Tyres & Autocare - Maidstone
Booked appointment online for a time and date that was most convenient for me. Arrived at garage first thing on the morning of the appointment only to be told they didn't have my tyres as there had not been anyone at the garage to accept the order? How does this happen in this digital age surely? So I had to take more time off work on another day which I was not very happy about.
After my tyres were finally fitted including wheel alignment I was informed receipts of works done were being sent by email - 1 week later the email with receipt still hasn't arrived so I have no proof of the works done on my vehicle i.e the wheel alignment in particular.
Safe to say there is room for improvement with their service.

Reply from HiQ Tyres & Autocare - Maidstone
I could not be happier with the service I have received from here.

Reply from HiQ Tyres & Autocare - Maidstone
Guys very helpful. Giving good advice. Recommending tyres that more suitable for my car. ( Slightly dearer) But better !

Reply from HiQ Tyres & Autocare - Maidstone
The work done, expertise, politeness and price are all excellent. The only reason I have not given 5 stars is that the computer was not working properly whilst I was there and could not generate an invoice, which I have still not received

Reply from HiQ Tyres & Autocare - Maidstone
My first visit, and definitely not my last. Very helpful. Will be back for further work on my car if and when it needs anything done.

Reply from HiQ Tyres & Autocare - Maidstone
One star down, no email to say tyres weren’t available on the morning of booking due to a delay. So had to return next day to have fitted. Avoidable situation with some communication

Reply from HiQ Tyres & Autocare - Maidstone
Good service and done in no time at all. Tyres where ready when I pulled up as I had pre-ordered them on line.

Reply from HiQ Tyres & Autocare - Maidstone
Used their service for rear tyres change.really impressed their efficiency . economical.i will certainly use them again.

Reply from HiQ Tyres & Autocare - Maidstone

Reply from HiQ Tyres & Autocare - Maidstone
Bought the special service and MOT package from the AA. Made payments and arrived at set day and time. Receptionist said didn't accept this job so you are not booked in. The AA are doing this to us all the time not our fault. We are not doing it, get it done somewhere else, get out. Rude, ignorant and insulting attitude. Avoid these people this company, and the AA smart scheme. Disgraceful
Very fast friendly service, second time I've used them as so happy with the service 1st time.

Reply from HiQ Tyres & Autocare - Maidstone
I've been coming to HiQ for a few years now as they have always been honest, friendly and helpful and do a good job. Conveniently located and fairly priced too.

Reply from HiQ Tyres & Autocare - Maidstone
I've used HIQ before for Tyres & found them very efficient, friendly & also got the best Quote for the Tyres I wanted out of 5 Garages so always more than happy! Would highly recommend!

Reply from HiQ Tyres & Autocare - Maidstone

Reply from HiQ Tyres & Autocare - Maidstone
Visited Hi Q Maidstone for first time today for 2 new tyres. Highly competitive price with polite friendly service, would definitely not hesitate to use again. Will also be recommending to family & friends.

Reply from HiQ Tyres & Autocare - Maidstone
Great service, the mechanics were very helpful, there were no pushy sales for any extras
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.