HiQ Tyres & Autocare - Newton Aycliffe Reviews 

116
TrustScore 5 out of 5

4.9

Ridgeway, Aycliffe Business Park, DL5 6SP Newton Aycliffe, County Durham, GB


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Rated 5 out of 5 stars

Great service and very helpful customer facing team, not the first time I've used this tyre fitting company in Newton Aycliffe and won't be the last, great job everyone 👏 👍

Company replied

Rated 5 out of 5 stars

The staff here are the best, I’ve been coming here from when they opened about 10 years ago. I always recommend here to anyone that needs tyres. Also Julie the manager always goes the extra mile to s... See more

Company replied

Rated 5 out of 5 stars

Excellent , slick & trustworthy service at the Newton Aycliffe HiQ branch . Met by Julie at reception & then into warm waiting room with tea/coffee etc & you can watch your car MOT taking place on liv... See more

Company replied

Rated 5 out of 5 stars

Great place! Have been here several times to get a tyre changed on short notice and will always go here for quickest and most reasonable prices! For example 4 legally allowed EU winter tyres here are... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Newton Aycliffe

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Ridgeway, Aycliffe Business Park, DL5 6SP, Newton Aycliffe, County Durham, United Kingdom

  • 01325 965269

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

2,556 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service always from Julie &…

Excellent service always from Julie & Lindsay. Have been using NA branch for many years, highly recommended.

June 27, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for leaving our team this excellent review. We are so grateful for your loyal custom and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, always polite and very quick to fit you in for new tyres or same day repairs. Lindsey couldn’t be more helpful!

June 25, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for leaving us this brilliant review, Stephen. We're so happy to hear that you consistently receive prompt and courteous service from our team.

Rated 5 out of 5 stars

Amazing friendly fantastic team.

Julie and Lindsey fab ladies who got me booked in straight away. The guys who looked over my car fantastic sorted my issues out. Really good price and I had phone calls to give me updates and check prices before going ahead. I have used this garage for the last 4yrs and I wouldn't go anywhere else. Laura xx

June 24, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for taking the time to leave our team this fantastic review, Laura. We appreciate your continued trust over the last four years and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Fantastic service from all staff…

Fantastic service from all staff especially Lindsey, Liam and Alex.

Took my car in it’s an old classic Vauxhall Cavalier mk3 and they persevered with the slightly different exhaust back box bit managed to adapt it to fit.

Hats off all thank you so much

June 13, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for taking the time to leave us this fantastic review, Robert. We are so glad we could help with your classic Vauxhall :)

Rated 5 out of 5 stars

What a great company

What a great company. Excellant service. Got me out of a fix. Ask for julie the manager

June 12, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for leaving us this excellent review, John. It means a great deal to our team!

Rated 5 out of 5 stars

Excellent service and value for money

Excellent service and value for money. Very helpful and quick to respond to my query and getting booked in. Highly recommend

June 5, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for leaving us this excellent recommendation, Eleanor. We hope to service your vehicle again in the future!

Rated 5 out of 5 stars

Very pleasant environment

Whist visiting HiQ tyres at ridgeway I waited in the customer waiting area. Offered a very nice filter coffee,
I did notice the cleanliness of the area. Polished and vacuumed though out and smelling fresh and clean, a very pleasant area to sit and wait

June 5, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for taking the time to leave us this fantastic feedback, Alison. It's great to know that you found the waiting area clean and pleasant, and that you enjoyed the coffee.

Rated 5 out of 5 stars

Really good service

I have just been down for 4 tyres fitted on my bmw. Only took 30 minutes. Staff are vey helpful. Even got a free coffee while I waited. I will definitely be back.

June 5, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for the great review, Daniel. We're glad to hear that you're happy with your new tyres and we look forward to seeing you again!

Rated 5 out of 5 stars

Wow what a fantastic place

Wow what a fantastic place went down to have tyres and wheel alignment done and the staff went above and upon to make sure that the vehicle was setup correctly and alignment was adjusted correctly as i carry little people in the car i would definitely recomend these guys keep up the fantastic work

June 5, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi Dean,
Thank you for taking the time to leave us such a fantastic review. Our team will always go above and beyond to ensure your vehicle is safe for you and your family!

Rated 1 out of 5 stars

Just attended an online appointment

Just attended an online appointment. On arrival no records of the online booking and no tyres ready for the agreed day to fit.

Apparently the info was not passed onto reception.
Don’t book on line as it’s a waste of time.
Coventry branch (Torrington Ave)

April 4, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi there Nick,

Please be aware that you are currently reviewing our HiQ Centre in Newton Aycliffe, which is a Centre based in the North East of England. We understand that this review was intended for one of our two branches in Coventry. Customer service is extremely important to us here at HiQ, so please clarify which Centre this incident occurred at by editing your Trustpilot review, and email us at customerservice@hiqtyresandautocare.com to discuss this matter further.

Kind Regards,
HiQ Team

Rated 5 out of 5 stars

They take care of your vehicle - thank you

Took my Z4 to HiQ Aycliffe for its annual MOT, I had previously used the garage for two new tyres which were fitted perfectly!
Whilst sitting in the waiting area (free coffee) you can watch the MOT inspection on their CCTV. I was extremely impressed with the care the tester took with my vehicle. After using tools he would wash his hands before getting back into my car, this shows they take care of your vehicle.
The iceing on the cake was the MOT price, other centre charge £56, HiQ charges £35.
Thank you HiQ and see you in 12 months 👍

March 21, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi there Joseph,

Thank you for taking the time to leave us such an excellent review. Delivering a great and cleanly customer service is at the heart of what we do, so we are delighted to hear about your experience with us!

See you again,
HiQ Team

Rated 5 out of 5 stars

Fast and thorough work

Fast and thorough work. I've used this garage 3 times now each time has been excellent. Firstly for a battery change, then a tyre change and now an MOT and full service which was completed within a few hours. The reception staff were friendly and let me know what was going on the whole time.

March 18, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for taking the time to leave us such a great review Kelvin!
It means a great deal to us.

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Lindsey from start to finish. Put me at ease and was extremely helpful. Whilst waiting in the waiting room I could hear Lindsey’s wonderful telephone manner and warm greeting to every customer that came into the office. Would definitely recommend!

March 13, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi Joanne,
Thank you for taking the time to leave us such a kind review. We really appreciate your words of recommendation!
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Thanks to Lindsey and the team at Hi Q…

Thanks to Lindsey and the team at Hi Q for getting me in last minute. Great price and awesome job 👍

March 12, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for taking the time to leave us this great review Shaun.

Rated 5 out of 5 stars

Great service, amazing people, fast and reliable.

Calyton worked wonders on my tyre today. Happy, quick and reliable. Have been and will be coming back. 10/10 would recommend.

March 12, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi Dominik, we really appreciate this kind review and look forward to seeing you again!

Rated 5 out of 5 stars

Excellent and friendly service.

Shortly after setting off from home I got a warning message that pressure in one tyre was low. Fortunately I was a few yards from HiQ Aycliffe and as I had heard good comments about them I drove straight there. The service was excellent. After a short wait my car was taken into the workplace and Clayton checked every tyre for pressure, any other damage and any other related issues. All was clear but pressure was low and he took them up to the manufacturer's required levels - which unbenown to me had not been set correctly by the dealer. He then took me through how to reset the tyre pressure system of the car. He also advised that pressures should be checked after Winter and before using the car for holidays if loaded. These checks are free of charge. I was very impressed with the service and will definitely return for any other work needing to be done. Thank you once again Clayton for giving me piece of mind and the knowledge that Aycliffe HiQ is a place to go.

February 28, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Hi there Patricia,
Thank you for taking the time to leave such a great review for Clayton and our team. It means a great deal to us and we will be delighted to assist with anything your vehicle may require in the future.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Clayton is a top man at his job. New trailer tyres x5 at a competitive rate.

Cheers Doug

February 28, 2025
Unprompted review
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Reply from HiQ Tyres & Autocare - Newton Aycliffe

Thank you for leaving Clayton and the team this excellent review. We are delighted to hear about your great experience with us :)

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