HiQ Tyres & Autocare - Oldbury Reviews 

132
TrustScore 5 out of 5

4.9

812 Wolverhampton Road, B69 4RY Oldbury, West Midlands, GB


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Rated 5 out of 5 stars

Very good customer service , Gav is a top guy , really helpful & explains everything in simple terms as I know nothing about cars , it’s my 3rd time with 2 different cars & I can’t fault the work , pr... See more

Rated 5 out of 5 stars

Called today regarding a slit on the tyre sidewall. They were able to fit me in on the same day, order the tyre and fit. Efficient and professional service

Company replied

Rated 5 out of 5 stars

I’ve been going for years because they’re honest and never try to rip you off. With other garages, the prices were sky‑high and there was always “something else” that needed doing, but Hi‑Q consistent... See more

Company replied

Rated 5 out of 5 stars

Have been using HI Q Tyres in Oldbury for many years. I would not take my car anywhere else now. They are always so friendly and helpful at this Branch. Today they replaced my clutch. The clutch re... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Oldbury

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 812 Wolverhampton Road, B69 4RY, Oldbury, West Midlands, United Kingdom

  • 0121 552 1218

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

2,522 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Quick replacing my tyre and cheaper price than others like halfords. Booked on line for same day change. All done in half an hour. Chap behind the desk was friendly and helpful. Tip: If you book on line, wait for the text to say they are ready for you.

October 9, 2024
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Thank you for leaving the great review and helpful tip! Our team take pride in delivering a friendly and efficient service, so we are grateful for your kind words :)

Rated 5 out of 5 stars

Very good ,I just had my car serviced…

Very good ,I just had my car serviced and MOT to HIQ at Wolverhampton Road in oldbury and the guys did a great job ,I highly recommend them

July 17, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Oldbury

Hi there! Thank you for taking the time to leave us a great review about your MOT. We were glad to help :)

Rated 1 out of 5 stars

Poor customer service

I took my car into the Oldbury garage to get checked but was told by the manager that my booking was not in the system even though I called them the previous day to check availability. He denied receiving my call and implied that I was a liar. There was no apology or an offer to book me in for another day.

EDIT: I have got in touch with them for investigation but no response/acknowledgment.

July 3, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Oldbury

Hi there, Customer service is extremely important to us here at HiQ. Please provide us with your full name, registration details, contact number and any additional details about your visit. Please email us at customerservice@hiqtyresandautocare.co.uk, and we will be glad to investigate this matter further. Kind regards, HiQ Team

Rated 5 out of 5 stars

Above and beyond

Travelling south to Cornwall and got a puncher the two very kind and friendly members of staff got the car in straight away to be assessed and needed a new tyre (explained why not a rip off!) they did not have in stock so helped us find somewhere that did. Excellent service it’s not what you do when it goes right it’s how you help when your business can’t. THANKS SO MUCH!

May 25, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Oldbury

Thank you for your kind review Jayne - we're just glad to have helped :)

Rated 5 out of 5 stars

New tyre

Always a good service

April 29, 2024
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Reply from HiQ Tyres & Autocare - Oldbury

Thank you for your review Paul!

Rated 5 out of 5 stars

Busy but still ensured I had my work…

Busy but still ensured I had my work done as promised. I keep coming back as it’s the same every time.

March 27, 2024
Unprompted review
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Thank you for taking the time to leave us a brilliant review Paul! We really appreciate it :)

Rated 5 out of 5 stars

Amazing service

Amazing service and friendly staff. We were up visiting family and my exhaust started rattling, along with my maintenance light turning on. A family member advised HI-Q garage. We went there and straight away they accommodated us. Fortunately, it was a quick fix which they did there and then. Thank you so much. We can now drive safely back home with the children.

February 13, 2024
Unprompted review
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Hi Anne-Marie,
Thank you for taking the time to leave us such a fantastic review. Customer service is extremely important to us here at HiQ and we will always be glad to help.
Kind regards, HiQ Team

Rated 5 out of 5 stars

5* Service

Had my car towed to HiQ Oldbury and was kept informed constantly. Needed a new radiator but the team fit me in straight away and were really flexible. Amazing price, communication, and service. I will be returning for all future work and couldn’t recommend enough. Really nice waiting area too :) thank you!

January 11, 2024
Unprompted review
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Thank you for taking the time to leave us such a great review Rosie. We really look forward to seeing you again soon and appreciate your recommendation.
Kind regards, Team Oldbury

Rated 5 out of 5 stars

Very competitive price, good communication.

Ordered two Pirelli tyres online for my Volvo V40.
Firstly, the price was incredibly competitive against any other tyre fitters, and I was able to book a day (AM or PM) for fitting.
Was notified by text and email that the tyres had arrived on the day. After a short wait, drove away with spanking new Pirelli 'boots' at the price quoted at the time of ordering.
Very happy.

January 3, 2024
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Marc, thank you for taking the time to leave our team such an excellent review. We will always be glad to help!

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you.

December 21, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Oldbury

Thank you for your review!

Rated 1 out of 5 stars

I had a poor experience at this garage

I had a poor experience at this garage. Brought my car for its MOT which it unfortunately failed, with the major faults being 2 new front lower arms needed due to excessive movement and also the air bag light came on during the test (my air bag light was not on prior to the MOT, and it wasn't on afterwards). There was also a long list of advisories.

The garage quoted me £544 for the work to be done, which seemed high to me, so I took it to another garage in Birmingham who did the same work and a new MOT for £253. The list of advisories was also shorter than HIQ concluded in their MOT, with them not agreeing with a number of the advisories.

I wouldn't bring my car here for an MOT or any work to be done again.

November 15, 2023
Unprompted review
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Hi Ryan,
Customer service is extremely important to us here at HiQ. Please email us with your full name, registration details, contact number and any additional details about your visit. Please email us at hiqcustomerservice@gmail.com, and we will be glad to investigate this matter further.
Kind regards, HiQ Team

Rated 4 out of 5 stars

Easy to use online ordering

Easy to use online ordering , but with certain vehicles the wrong tyre comes up

October 16, 2023
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Hi there,
Thank you for taking the time to leave us a kind review. We also really appreciate your feedback in relation to our website. We are always looking for ways to improve.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Highly recommended

First time visitor - friendly staff and good service. Will use again and highly recommend

August 18, 2023
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Thank you for taking the time to leave us a lovely review Emma!

Rated 5 out of 5 stars

Excellent customer service from HiQ in…

Excellent customer service from HiQ in Oldbury. Friendly & helpfull staff. I should have used them years ago as I had a few bad services & repairs from my previous garage. Keep up the good work.

February 6, 2023
HiQ Tyres & Autocare - Oldbury logo

Reply from HiQ Tyres & Autocare - Oldbury

Glad you enjoyed your visit! Thank you for the great review!

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