HiQ Tyres & Autocare - Plymouth Reviews 

631
TrustScore 4.5 out of 5

4.6

Unit 205-216, Faraday Mill Business Park, PL4 0ST Plymouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Incredible service from start to end. Rang up first thing on a Saturday to see if they could fit me 2 new rear tyres, within an hour I was there and new tyres fitted at very reasonable price. The b... See more

Company replied

Rated 5 out of 5 stars

Actually a top garage! Picked my car up at last minute due to work commitments and will 100 percent be returning again!

Company replied

Rated 5 out of 5 stars

Excellent service. Appointment booked, seen on time, took as long as they said. Needed a new tyre fitted within 45 minutes.

Company replied

Rated 5 out of 5 stars

I've been taking my car to HiQ for 6 years now, and I'm consistently blown away by their outstanding service. Their team is reliable, trustworthy, and genuinely cares about getting the job done righ... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Plymouth

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Unit 205-216, Faraday Mill Business Park, PL4 0ST, Plymouth, United Kingdom

  • 01752 224651

4.6

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(631)

2,578 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Charged £20.25 to inspect exhaust

Staff are pleasant. Good price on exhaust back box, but I was charged £20.25 by them to ‘inspect’/look at the rest of it. I knew all along there was nothing wrong with it - just the backbox needed replacing. That dont seem right…

Further to their what i consider inaccurate and defensive response they did NOT inform me at all that the inspection would cost £20.25. I was happy with the quote over the phone but had no idea at all the quote would include that charge to essentially just check exhaust is not leaking gasses when running. I knew it wasnt and i also knew it was safe and secure.
I will not return to HIQ again

August 29, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there,

Thank you for leaving us this feedback. The team at HiQ Plymouth did make you aware of the inspection charge when you made the initial call to book your car in for a blowing exhaust. They claim they explained to you that they would need to inspect your exhaust system, in order to be able to create a correct quote for an effective repair, and then the charge was mentioned. They apologise for your dissatisfaction with the pricing, but when they gave you the price of the full job over the phone (which included the inspection fee), they understand that you seemed happy with it, and for the team to proceed.

Kind regards,
HiQ Team

Rated 5 out of 5 stars

Highly recommended

Friendly staff, nice waiting area with free drinks, good communication, quality work and fair pricing. Highly recommended.

August 28, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there, thank you for leaving us such a kind review! We hope to see you again soon :)

Rated 5 out of 5 stars

This garage is amazing and all staff…

This garage is amazing and all staff always happy to help and have never had an issue in all the years coming here, Highly recommend.

August 30, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for your wonderful review, James! our team really appreciate your kind words of recommendation!

Rated 5 out of 5 stars

Service, MOT and Repair, amazing service

Gone for some service work with HiQ before, brilliant service then and with my resent MOT I decided to use them again, failing the MOT they were helpful, explained the issue to a novice like me booked me in very quickly for the repair and retest, overall great service.
I will be using them again and will recommend to anyone looking for repair work on there car

August 28, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there Daniel, Thank you for taking the time to leave us such an excellent review on your MOT experience with our team. We were glad to help and look forward to seeing you again in the future!

Rated 5 out of 5 stars

HiQ,high on the agenda.

Courteous and prompt,
Helpful,and prices that match or beat others.

August 24, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us this great review, Douglas. We were glad to help!

Rated 5 out of 5 stars

Consistently good

Easy to book, convenient location. Friendly and helpful staff. Competitive pricing! What's not to like.

August 24, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us this fantastic review! Our team are always happy to help :)

Rated 5 out of 5 stars

Flat tyre vw estate

I had a flat tyre while on holiday in Plymouth. The team replaced the tyre really quickly. One of them even drove off to get the new tyre. Special thanks to Paul who took the wheel home to repair a crack. Really friendly and efficient service. I've recommended them to my father in law who lives in Plymouth.

August 23, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for taking the time to leave us such a kind review and your recommendation, John! We pride ourselves in delivering a friendly and efficient service :)

Rated 5 out of 5 stars

Not quick but solid reliable and excellent

Week before managed to book in for a service and mot, 2 tyres and tracking so did have to keep overnight but did call the next day at 0816 saying car was ready so massive thankyou and kudos to all concerned for staying and sorting... Never rush a mechanic! Excellent thorough report easy to read, excellent staff to speak to, see you next year again!

August 21, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there, thank you for taking the time to leave us this great review. We take pride in providing an excellent and thorough service :)

Rated 5 out of 5 stars

I went to the guys with a DPF issue on…

I went to the guys with a DPF issue on my Range Rover after being quoted 000’s from Land Rover, and needed the car back sharpish as we were going abroad. They diagnosed a fault and fixed it and it cost far less than Land Rover, and I had it back in time for my holiday.
HIGHLY RECOMMENDED 👍🏽

August 21, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Wow! Thank you for leaving us this excellent review, Dan. We were glad to help!

Rated 5 out of 5 stars

Awesome team

Awesome team, very professional and courteous.
Prompt service, will use again

August 16, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for this awesome review, Dave. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Cosy waiting room

Cosy waiting room, lovely guys. Very honest and knowledgable. Would recommend.

August 16, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hey there Leonie! Thank you for leaving us such a fantastic review!

Rated 5 out of 5 stars

Excellent service and a great price

Excellent service and a great price. I needed the car for hospital apps and the work was done so quick. The whole team went above and beyond.

August 13, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for taking the time to leave us such a great review, Craig. We were glad to help :)

Rated 5 out of 5 stars

No fuss great service

No fuss, one call and I was booked in on the same day 2 tyres fitted while I waited with a coffee. Great service wide range of tyres to suit everyone’s budget. Would recommend and will use again. Many thanks

August 20, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there Nicola, thank you for leaving us such a kind review. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Quick & Friendly Service

From booking my MOT through to completion and picking up my car, everyone at HiQ was friendly and helpful. And it's nice to be able to wait at a garage with good, clean facilities.

August 14, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

We are always glad to provide a helpful and knowledgeable service! Thank you for your review Helen.

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service! Booked in for Full Service, easy to book, all done and confirmed online. Competitive pricing and very friendly staff. Will use again and highly recommend!

August 13, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for taking the time to leave us such a fantastic review and recommendation! We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Really quick and efficient service

Really quick and efficient service. Really polite lovely guys...only thing though...would be great to serve tea as well as coffee!

August 16, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving a great review Amanda! Your feedback will be passed back on to the centre.

Rated 1 out of 5 stars

Incorrect diagnosis / lack of transparency

I generally have great experiences with this garage even though sometimes it can be pricey.

My engine light came on two days after a full service. It went in for a test. I had no idea it was going to cost £81 pounds. The test came back with a cat failure and I was immediately quoted £750 for a replacement. I asked to see the full report to get a second opinion only to get the answer that's what the code has said from the test. Complete cat failure. I asked about emissions test to confirm and this was quickly washed away ( at this point the engine management light was still on )

I have since been to three garages who have performed emissions testing and it has passed every time. All of which believe its a sensor issue and nothing major or expensive. HIQ love to labour over work and I am starting to believe that's why Labour costs are high. Failing to give me the report I paid for not turning the engine light off and trying to coerce me into paying £750 for cat converter. I have a funny feeling my engine management light would have gone off pretty quickly after that job and it would probably be a sensor issue 🤔 feels like I got off lucky. Don't get me wrong they do a good job and are pretty nice. But they will go out of their way to perform the pricier labour intensive option at the expense of your wallet

August 1, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there,

The Centre can assure you that the diagnosis was correct and you were provided with a report of their findings as well as them being discussed with you.

The issue you brought your car in to us for the team was to diagnose an engine management light on your dashboard, rather than any emissions issue.

The fault code stored was realting to catalyst efficiency, and after testing the lambda sensors, it became apparent that the issue was with the catlytic converter itself.

Unfortunately this is an expensive part and fairly labour intensive.

Kind Regards,
HiQ Team.

Rated 5 out of 5 stars

Hi Q garage replace valve for add blue…

Hi Q garage replace valve for add blue pump
Very courteous and kept me informed daily
Work completed promptly and within reasonable cost

August 7, 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there Steve, thank you for leaving us such a great review. We hope to see you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look