HiQ Tyres & Autocare - Truro Reviews 

94
TrustScore 5 out of 5

4.8

St Austell Street, TR1 1SE Truro, Cornwall, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Fitted me in at short notice for an oil change and checked the car over for other issues/faults too. The issues they identified were kindly sorted in the same session. Reasonable pr... See more

Company replied

Rated 5 out of 5 stars

Can’t fault that experience at all, did an online request for a major service, Jeff chased it up almost immediately. Easy to book, when it came to the work, quick with the work and able to book me in... See more

Company replied

Rated 5 out of 5 stars

The team at HiQ are very friendly. I’ve busted these guys twice for my MOT and they always ring me uk to explain everything and are super helpful with my little to no car knowledge to ensure I unde... See more

Company replied

Rated 5 out of 5 stars

Arrived first thing in the morning without an appointment and was fitted in straight away! Considering they got very busy within minutes, there was barely any parking left, green flag for me. Communic... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Truro

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • St Austell Street, TR1 1SE, Truro, Cornwall, United Kingdom

  • 01872 274488

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(94)

2,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, the staff are very helpful and friendly. Would highly recommend them to anyone.

February 12, 2025
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for your lovely review and recommendation Kathleen.

Rated 5 out of 5 stars

Recently ordered 2 new Michelin PS4s…

Recently ordered 2 new Michelin PS4s for my Golf GTI through Black Circles which included fitting at my local HIQ in Truro. Recieved a reminder text, staff were super helpful. I asked them to also switch my wheels front to back as I find this evens the tyre wear out and they did this for no extra charge. Very happy, will be using them again for my fiances tyres next month.

February 5, 2025
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for taking the time to leave us such a fantastic review, Darren. Delivering a great customer service is at the heart of what we do, so we are delighted to hear about your experience with us :)

Rated 1 out of 5 stars

Rims damaged during tyre fitment

Rims damaged during tyre fitment, but of course all denied and blamed on historic fitment, even though tyres had never been changed before!

Tyres purchased through Blackcircles, they too disregarded claim based on conversation with fitting centre staff who had already denied all responsibility.

Absolute disgrace, I am now left with a c£200 wheel refurbished bill due to the incompetence of the fitter who failed to protect my rims when removing or replacing my tyres! If you are foolish enough to trust this outfit with your vehicle make sure you take lots of time/date stamped pictures when dropping it off and check for damage before you leave, as they will deny everything and you will be left to pick up the bill!

Avoid like the plague, no integrity and don’t even bother to call you back when you complain!

December 18, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Hi there Gary,

Customer Service is extremely important to us here at HiQ.
Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.

Kind regards,
HiQ Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service and customer service. I needed my car done as quickly as possible as I look after a disabled lady and they made sure it was first in and through.
Thank you so much!!

December 19, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for leaving us such a great review Saffron. We were glad to help.

Rated 5 out of 5 stars

The team at HiQ are very friendly.

The team at HiQ are very friendly.

I’ve busted these guys twice for my MOT and they always ring me uk to explain everything and are super helpful with my little to no car knowledge to ensure I understand what work they are going to do. They also allowed me to ask for additional work that I needed done as my boot needed new hydraulic things and they helped and fixed them for me within 48hours!

December 11, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Hi there Jordan,
Thank you for taking the time to leave us such a fantastic review. Our team take pride in delivering a friendly and helpful customer service, so we are very grateful to hear about your experience with us.
Kind Regards,
HiQ Team

Rated 5 out of 5 stars

Excellent service

Arrived first thing in the morning without an appointment and was fitted in straight away! Considering they got very busy within minutes, there was barely any parking left, green flag for me. Communication is excellent. Two front tyres needed to be changed immediately and they have done it for me for a very reasonable price too! Thank you!

November 20, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for taking the time to leave us such an excellent review, Sandra! Our team are always happy to help :)

Rated 5 out of 5 stars

Speedy service

Standard price for an MOT, speedy service and very friendly, polite guys ☺️

November 4, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for leaving our team such a kind review, Emily!

Rated 5 out of 5 stars

Always recommend

Great service and communication and competitive pricing. Always happy to help and friendly staff.

October 21, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for leaving our Truro Centre such a fantastic review, Emma! Your words of recommendation mean a lot to our team!

Rated 5 out of 5 stars

The Truro branch were accommodating

The Truro branch were accommodating, slotted me in quickly to resolve my car maintenance issue. Prolific service that reflects my return to Hiq Truro time and time again. Thank you gentlemen!

October 16, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Wow! We are so pleased to hear about your excellent experience with our Truro team! We would be delighted to service your vehicle again in the future, Mark!

Rated 5 out of 5 stars

Trustworthy Garage - highly recommended

This site is called Trust pilot and I would like to recommend this garage as being one that you can Trust. The staff were knowledgeable and kind.

September 27, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Hi there, thank you for your kind review of our centre!

Rated 5 out of 5 stars

Car was ready normally where I had been…

Car was ready normally where I had been before car was there all day but here car was ready in a couple of hours. Staff always friendly.

September 5, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for your kind review of our team and centre, Paul! We were so glad to help!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful and I trust them. Been using the same garage for 40 years.

September 5, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for your loyal custom, and your fantastic review, Micheal! We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Quick service

Quick service, choice of tyres to suit my budget

September 4, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for your kind review, Nicola!

Rated 5 out of 5 stars

Great service

The service was quick and cheap and most importantly it was honest and trustworthy would definitley recommend.

September 2, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for leaving us this lovely review, Michael! Our team take pride in always delivering an honest and trustworthy service, so your recognition means a lot to us!

Rated 5 out of 5 stars

Great, fast and friendly service

Had great service from this company today. Called up with a punctured tyre and they fitted me in straight away. Unfortunately the tyre couldn't be repaired, but they replaced it quickly and efficiently for me. I was pleased that they showed me the old tyre when I picked the car up so I could see where the problem had been. The gentleman I dealt with was very friendly and happy to explain things to me. I left very pleased. Would definitely recommend and would use again.

August 29, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Hi there Holly! Thank you for taking the time to leave us this lovely review. We were so glad to help you out and we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Great customer service

Great customer service! Went in just before they closed to check my tyres before a long journey worried I had a slow puncture. Even so close to the end of the day they went above and beyond and took the time to check all my tyres.

Even took off the front tyre to double check as it seemed to be running down on air faster than the others. After a thorough once over I was good to go and they didn’t even charge me for the time.

Really pleased with the service and will 100% be going back.

July 26, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for leaving us such a wonderful review! We are always so happy to help out.

Rated 5 out of 5 stars

The team at Hi Q Truro were…

The team at Hi Q Truro were professional and thorough from start to finish . It was all very well explained what needed to be done and preventive measures needed ! Class acts .

July 8, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Thank you for your review Peter! We are always glad to provide a helpful and knowledgeable service :)

Rated 5 out of 5 stars

EXCELLENT SERVICE

Writing on behalf of my husband who rang last evening.. with an urgent request for a slow puncture.. (he had a long morning trip).. HIQ suggested he call by at 8.45.. he was there at 8.30 seen immediatelly and the situation was dealt with speed and efficiency at a very reasonable price. Thankyou .. for excellent service.

May 29, 2024
Unprompted review
HiQ Tyres & Autocare - Truro logo

Reply from HiQ Tyres & Autocare - Truro

Hi Ruth,
Thank you for writing us such a kind review. We'll be delighted to help with anything your vehicle may need in the future :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look