Easy booking process online, great contact for when tyre has arrived and booking in. Lovely staff. Slight hiccup on 2 tyres ordered for the front against what fitted (load rating but otherwise exact... See more
Company replied
Location
Switch locationUnit 4 Fulcrum 1, Solent Way, Whiteley, PO15 7FE Fareham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HiQ Tyres & autocare whiteley were nothing but fantastic today. Customer service was brilliant from the front desk to the engineer who found a problem that was really hard to find. Replacement... See more
Company replied
Due to a slow puncture and MOT advisory, I needed to replace two front tyres. I used the online booking service which was easy to navigate and to use, and a slot was provided for the following... See more
Company replied
Nothing too much trouble for HIQ tyres In Whiteley. Lovely helpful lady on the front desk. Unable to repair my cracked wheel, however, recommended Mercury welding and between HIQ and Steve from mercu... See more
Company replied
Company details
About HiQ Tyres & Autocare - Whiteley
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
Unit 4 Fulcrum 1, Solent Way, Whiteley, PO15 7FE, Fareham, United Kingdom
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HiQ Tyres & Autocare - Whiteley
Hi Martin,
Thank you for taking the time to leave us a fantastic review, we really appreciate it.
Kind Regards,
HiQ Team
A Hassle free first class service.
I booked my car in for 2 new tyres; wheel alignment and aircon recharge. Upon arrival I realised that I hadn't ordered run flats. This was no trouble - the wheels were re-ordered and fitted the following day. Many thanks to the Whiteley team for a hassle free experience!
August 7, 2021
Reply from HiQ Tyres & Autocare - Whiteley
Hi,
Thank you for taking the time to leave us a fantastic review, we really appreciate it.
Kind Regards,
HiQ Team
Good tyres at Good price
Good tyres at Good price, website not clear enough about booking, much better to have an individual slot and better customer interaction needed.
August 6, 2021
Reply from HiQ Tyres & Autocare - Whiteley
Hi Mr Scholes,
Customer service is extremely important to us and we highly value your feedback. If you would like to share details surrounding your visit ( Name, Date, Location, Vehicle Reg and preferred method of contact) we will be happy to investigate this matter further. Please email us at hiqcustomerservice@gmail.com
Kind Regards,
Team HiQ
Efficient and friendly service
Efficient and friendly service. Booked my truths and time slot online. Very friendly staff when I took my car in and they were ready for my car. I was called as soon as the my car was ready. Couldn’t be happier and will definitely be using HiQ tyres Whiteley again.
July 9, 2021
Reply from HiQ Tyres & Autocare - Whiteley
Hi S Selwood,
Thank you so much for taking the time to leave us such an amazing review. This feedback is very much appreciated and is really helpful for future HiQ customers.
Thanks again,
HiQ Team
Excellent service
Excellent service
Went way beyond to deliver a quality service
Thank you
June 30, 2021
HiQ Tyres & Autocare – HiQ Whiteley
I've used HiQ Whiteley multiple times over recent years for our Tyre and MOT requirements. I find their on-line booking system very easy to use and convenient to chose a date and time to suit you, prices have always been transparent and competitive, the service received faultless to date.
June 24, 2021
Reply from HiQ Tyres & Autocare - Whiteley
Hi Stuart,
Thank you so much for taking the time to leave us such an amazing review. This feedback is very much appreciated and is really helpful for future HiQ customers.
Thanks again,
HiQ Team
Fast efficient
June 22, 2021
Efficient, helpful and friendly experience - heroes!
Heroes!
Brought my van in to get a diagnosis on the loud noise it was making. They instantly got it in and had a look for me, communicating all costs and explaining what was happening - they got a new Catalytic converter ordered in straight away, and were super quick and helpful throughout the whole process including working with the timelines I had.
Efficient, helpful and friendly experience - can highly recommend - cheers guys!
May 27, 2021
Unprompted review
Reply from HiQ Tyres & Autocare - Whiteley
Hi Owen,
Thank you so much for taking the time to leave us such an amazing review. This feedback is very much appreciated and is really helpful for future HiQ customers.
Thanks again,
HiQ Team
Online tyre search tool incorrect
The online tyre search tool using your car registration does NOT accurately choose your tyres whereby other tyre companies (I tested 2 others) search functions do.
I booked a tyre and appointment online and after I'd dropped the car off received a phone call to say I'd ordered the wrong tyre. When I explained I'd used the car registration search I was told that was only a guide and could not be counted on (why is it an option then?!?).
I had to collect my car, order the correct tyre from the branch and then arrange to take my car back for fitting.
The branch staff were superb and the experience would have been 5 Star if their website had not let me (and them) down.
March 16, 2021
Reply from HiQ Tyres & Autocare - Whiteley
Hi David,
Many thanks for taking the time to leave a review of your experience both online and in store at HiQ Whiteley.
We value all feedback we receive as it allows us to better understand both what we do well and what we could do better in the future. Could I please ask that you contact us directly at hiqcustomerservice@gmail.com with your contact information and vehicle registration so we can look into this matter further for you. It does seem unusual that the system picked the wrong tyre for you and would love to stop this potentially happening to anyone else going forward.
Many thanks,
HiQ Team
Very unhelpful
Booked car in for repairs. Appointment confirmed by email, when arrived said knew nothing about it and couldn't do work. Wasted journey. Poor service. Won't use again.
With regards to the response to this review I have been given, this wasn't the case. The person in reception was not aware of my booking and I had to show her the email I received to prove it. I was also told there were no ramps available at any point that afternoon and was only offered the option to return the next day. I have since found an alternative garage to do the work
March 11, 2021
Unprompted review
Reply from HiQ Tyres & Autocare - Whiteley
Many thanks for taking the time to leave a review of our business. We value all feedback whether good or bad as it lets us know what we do well and what we can do better. It would appear we fell short of meeting your expectations on this occasion and for that I can only apologise. We were aware of your booking and that you would be coming into to visit us to investigate the knocking sound. However, for reasons beyond our control on the day, when you arrived we were unable to fit you in immediately and requested that you leave the car with us until one of the ramps became available but understandably this wasn’t convenient for you. I have spoken to the wider team to ensure that when a booking is made via email that we explain better that there may be a short wait upon arrival for investigative work carried out FOC. Please accept mine and the teams apologies for your wasted journey and assure you that this is not a reflection of the great reputation we have managed to maintain over the many years. I hope you would give us the opportunity in the future to try and help you if needed
Mandy and Team
Very friendly staff
Very friendly staff - nothing was too much trouble for the receptionist. She went out of her way to help me.
March 11, 2021
Excellent service..
November 1, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.