Hirecars.co.uk Reviews 

116
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We booked through this company via internet and found the site easy to use. When we went to pick up the car, there had been a minor problem in getting the car back to the pick up point so we were up... See more

Rated 5 out of 5 stars

I was panicked about a last minute booking in a city I'd never visited. The site was easy to use, allowed me to compare prices so I knew I wasn't being ripped off, I knew enough to look out for hidden... See more

Rated 3 out of 5 stars

Wearied in Britain for 4 weeks. The car was economical and roomy, a Fiat 500 . It was also gutless, with an awful turning circle and a gearbox selected from a Sunday market oddments bin. The usual rip... See more

Rated 5 out of 5 stars

We used this company for a car to get around Iceland, not only the best way to see the country but also great way to save money doing costly excursions and do them in your own time. In addition... See more

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4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.3

All reviews

(116)

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Rated 4 out of 5 stars

Car hire

Easirent staff were great and car was cheap but be warned they are not based at the airport but about 4 miles away and a shuttle bus needs to collect you to take you there.

March 29, 2017
Unprompted review
Rated 1 out of 5 stars

phantom company

I booked car with full coverage. Web-form on site have asked me to fulfill all my card related data. Payment for full coverage was done, but when I received message from insurance company it was reimbursement - not coverage. I've tried to cancel this insurance on the site - form doesn't work.I couldn't complete. I've tried to send request for support "I’m having an issue with the hirecars.co.uk website" - couldn't complete form. I've called by number +44 (0) 161 8362 929 - no answer within two days.
I can't understand how positive feedback written. It's a "phantom" service, because redirects to the another rental and insurance services without any responsibility.

July 12, 2016
Unprompted review
Rated 5 out of 5 stars

customer service was fantastic highly recommended

Everything was made easy and carefully explained. The staff at Glasgow City were fantastic. They went beyond the call of duty and called us a taxi when we returned our car and helped load all of our luggage. Two lovely helpful young women. A credit to your company. Our hired car was so good that we extended the hire twice. No problems whatsoever and will certainly use this company again.

November 5, 2015
Unprompted review
Rated 4 out of 5 stars

Hirecars was good but won't use Goldcar again #Sharks

Hire cars site was great and easy to use - unfortunately used Goldcar at Faro, pressurised to take their add ons at arrival repeatedly with all manner of veiled threats of horrendous expense and risk even for the smallest scratch, ten had the cheek to give me an Astra with damage all over it! - also their toll road and fuel policies are a total rip off! Will use Hirecars.co.uk again but never again will I use Goldcar

October 11, 2015
Unprompted review
Rated 1 out of 5 stars

Fraud Company!! Horrible experience with Hirecars.

This is my review for Hirecars.co.uk

I booked a car rental through your website, for 2nd October, morning 8 am pickup.

Despite my repeated requests, through their website, writing email and posting on their facebook page, the company did not provide me with the proper address of pick up location. It was a horrible experience.

The email which I received from Hirecars.co.uk says the address as "Downtown Coventry" This is insufficient information. It can not be found. Downtown Coventry is Huge. I wasted my time in searching for them.

As a result, I have missed the opportunity for which I needed the car. I was also unable to rent another car at the last minute. Hence, I need a full refund and a compensation of at least £500. for embarrassment I have faced and for wasting my time, effort and opportunity because Hirecars did not provide me the car despite taking all the money upfront.

So, dear Hirecars, I will now approach Trading Standards and other pursue a legal action against you.

Ajay

October 5, 2015
Unprompted review
Hirecars.co.uk logo

Reply from Hirecars.co.uk

Hi Ajay

I am very sorry to hear about your experience with your car hire and the inconvenience caused. We did respond to you several times on Friday when you sent us your emails and are still looking into this matter for you.

As said in our emails to you, we received your first email at 17.37pm Thursday evening, (1st of October), 31 minutes after you made your booking on our site. As you will have seen from the automatic email that goes out when a customer sends us an email, our office was closed form 17.00pm and we ask customers to call the help line in the case of an emergency, such as yours.

On our site and emails we advertise a 0330 122 6432 number which is not 10ppm rate number - this is a normal call rate number which goes through to the call centre team at our service provider who can then help you with your query. They would have been able to re-send your voucher out to you right away.

The service provider for our site is Rentalcars.com and your voucher would have come from them. It may have gone into your spam box, depending on your spam settings. But either way the email would have come from them.

We did speak with them on Friday morning and they did advise us that the voucher had been sent out to your email address as soon as your booking was made (17.06pm on the 1st of October.)

As they are the ones who take payment we will need to contact them about this and find out why you did not receive your voucher as it was definitely sent out to you to the email address you used at the time of making your booking. (Unfortunately, if this subsequently went into your spam box there is very little the company can do about this.)

We are very sorry again for the inconvenience caused with this and will get back to you via our customer support email once we hear more back from the service provider.

Kind regards

Hirecars.co.uk

Rated 4 out of 5 stars

No problem with the booking at all ....but

The booking via the website was fine and I have no problems in booking again with Hirecar
However . at the time of booking I thought ALL the hidden extras were shown ....sadly not
When I went to Europcar they added things that I had no choice but to pay.
This is not the fault of Hirecars...but that of Europcar...

October 2, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Pickup was easy, staff courteous. And no problem with returning car, despite nearby construction around Rail Station

September 26, 2015
Unprompted review
Rated 4 out of 5 stars

My hire car.

My hire car was a Citroen CTDS31. 6DSIR. It was a lovely car to drive, I just wish I knew what all the controls were for!! For example, it took me some moments to find "Reverse". I found a diagram among the paperwork given me but it was for a Ford Astra!!!
I used just the Indicator & Windscreen Wipers & touched nothing else. I think that a quick rundown by someone before taking off would have been useful.
The instructions for returning the car were useful up to a point but feel that a little more detail re Junction 14 would have helped. I would advise anyone to just follow the signs for Terminal 5 and forget looking for the small Junction 14 indication among the multitude of other signs. I missed it and found myself (I think) on the M33!!!
Apart from the above I have to say I did enjoy driving the Citroen and would most likely ask for the same on any subsequent holiday in the UK.

September 25, 2015
Unprompted review
Rated 5 out of 5 stars

Saves hundreds of pounds

I used Hirecars.co.uk to book a car for a few weeks whilst I waited for the delivery of my new one, in doing so I was able to hire a premium car at the price of a compact elsewhere.

September 11, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Registration process was fast and very efficient, there was a queue which was dispatched very quickly. Service was good and friendly.

September 1, 2015
Unprompted review
Rated 4 out of 5 stars

Hirecars.co.uk review

I found the site easy to use and the booking of the car a set of simple steps. I had to amend the booking to extend by one day and that was achieved simply enough by contacting Hirecars via the telephone.

What stopped me giving a higher rating was the fact the additional insurance (damage waiver) had to be carried out through a 3rd party and therefore separate correspondence had to be produced.

I would use again and recommend to friends and family.

August 24, 2015
Unprompted review

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