Hirecars.co.uk Reviews 

The desk was unmanned, unclear instructions left on counter, had to phone their office in Milan to get instructions on how to carryout document completion, via video link no one to check car out, still no one at desk for return of car (4pm) not able to contact them via video link or check car back in, now waiting for deposit refund, some poor guy was still trying to pick up a car after 1hour wait.

We used this company for a car to get around Iceland, not only the best way to see the country but also great way to save money doing costly excursions and do them in your own time.

In addition we had a problem with the car we were meant to have on collection due to a faulty headlight and the company resolved it before we even drove off and made sure we had a car that was ideal for our trip.

Highly recommend!

Apart from the initial confusion over which company I'd booked with, as I hadn't realised the partnership with rental cars, booking went smoothly & easy pick up /drop off at Bordeaux airport

I did a lot of internet research to find a good car deal. Hirecars.uk delivered a good price, were eady to deal with when I got there and gave me a grest car which was also brand new. I would use them again.

A copy of my email to hirecars.co.uk or rental cars or whoever they are -

I have booked with you for the first time. I travel to the UK every two weeks - all year.
I make it abundantly clear the I pick up the car at Heathrow and drop it off at Gatwick.
The price you quote is €46.95
I book, confirm and pay.

Then you send me an email requesting a further £50 because the drop-off is different from the pick-up location.
I made it crystal clear that the two were two different locations - and we’re not talking Land End to John’o’Groats. These are two London airports.

You quoted me a price. I paid it. Now you want more money.
This was not clear on you website. I only see it mentioned in two places -

1. On your demand for the surcharge.
2. On the booking (pre!!)-confirmation that you email me to say you are waiting for confirmation - that I get after I have made my reservation, paid for it and paid for the excess waiver too.

When the others make it easy, why do you not make it clear that you want a further £50?
I have confirmed the extra payment - because I don’t have the time to run round chasing you for a refund.
It will be the first and last time - rental cars.com / hirecars.co.uk or whoever you are.
Yours unsatisfied

PS - NOT TO MENTIOIN BEING BOMBOARDED WITH EMAILS SUGGESTING FURTHER INSURANCE (£££!), APP DOWNLOAD AND OTHER RUBBISH

Easy pick up and drop off. Car was clean if somewhat underpowered.

Very good service, easy to book and pick up / drop off (at different locations). Nice car, brand new (only 800 miles on the clock at the time of collection)

Arrived Stansted 6.45 pm. On the road by 7.30. No problems. On-line check in saved a lot of time in the airport.

Easy procedure

The website was very easy , however I managed to book twice, as the computer crashed and I started again not realising the booking had gone through. The website allowed me to cancel without any problems
Using hire cars saved us much time and money as we got a very good rate. We would use them again

The Car hire on this occasion was fine, however a lot of the car hire companies hirecars.co.uk use do not disclose the add on extra's I think they should push them to make it obvious if you have to pay extra for winterisation snow chains etc and travel between countries. Aside from that booking through Hirecars.co.uk, through Auto Europe who in turn used Budget seemed to be the most cost effective way and also the most detailed so I knew I wasn't getting stung with add on's.

I used a lot of other car hire companies. Carhire was always the cheapest overall.

Hire pick-up was the easiest so far at Durban airport, South Africa. Just outside the doors for pick-up. Car was in first class condition and the service was excellent .

eventually got keys, seemed to take too long for booked and prepaid rental, no map of any type in car and no instruction manual for car but one for the radio, got going ok, stalled two or three times wouldn't restart no book to check whether a specific sequence was necessary for starting, always started when cold never did sort the problem out, otherwise the car was ok

Good easy to use website. I managed to cancel my original booking and make a new one without any fuss. I would recommend Hirecars.co.uk and would use them again in the future.

We often use this site for overseas car hire. It is simple, easy and direct for hire.

We were supposed to get a 4-door, automatic and at first we were given a 2-door. So we went back to your customer service person and they apologized and gave us the right car. So no problem.
Fast service, in and out.

1st time that we had used you and were very pleased with the service. Great price, great car, great service. Thank you.

Fabulous service and value for money

Hi there, we went through many sites looking for a cheap and efficient car hire, untill we got to yours.
We Got to Cardiff, and the airport had a power cut. The office had no power to their computers! But the chap was really good, and sorted the car as quick as he was able to!!
Everything had to be done by phone etc
We even had a free upgrade !! So thankyou and 10 out 10 for customer service that end. And when we dropped car off at Luton airport. We just dropped off and he checked over the car and off we went!!
So again thankyou
Regards
Mr Stone