Was given the wrong parcel when I went to collect. Took it back the next day- confusion as other customer had similar name. Unfortunately they had come in after me so I hope they contacted them to let... See more
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Location
Switch location113 Union Bridge, AB11 6BE Aberdeen, GB
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See what reviewers are saying
Very happy with the staff in the Crawley branch. They're very helpful and I get everything I pretty much want in there when I order it and they phone me and let me know it's all there. So yes I will c... See more
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The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... See more
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Quick and reliable service and a good range and ordered online and was happy with delivery ahd prompt order
Company replied
Company details
About hmv (UK) - Aberdeen
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
113 Union Bridge, AB11 6BE, Aberdeen, United Kingdom
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Aberdeen
Hi Lesley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Waiting for item
Ordered the item in store I never received a confirmation to say it had arrived I went in store and they found it difficultly to locate as they had checked the item not very organised especially it being Christmas
December 31, 2025
Reply from hmv (UK) - Aberdeen
Hi Laura
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Aberdeen
Hi holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery good product and price
January 2, 2026
Reply from hmv (UK) - Aberdeen
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pink Floyd 50th Anniversary CD’s
Quick delivery and good price. Arrived in excellent condition.
December 31, 2025
Reply from hmv (UK) - Aberdeen
Hi Joy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Aberdeen
Hello Jennifer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service quick delivery great…
Excellent service quick delivery great valve for money
December 28, 2025
Reply from hmv (UK) - Aberdeen
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service is a given
As always, HMV gets the balance just right regarding excellent customer service and a mouth wateringly comprehensive stock of music and films.
December 20, 2025
Reply from hmv (UK) - Aberdeen
Hello Condon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Took ages to arrive
ordered it in advance for an early secret Santa (two weeks in advance) and it came around the 20th-23rd, and no emails told me when it was coming and couldn’t respond back to the email.
December 22, 2025
Reply from hmv (UK) - Aberdeen
Hi Katie,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The staff members were very helpful but…
The staff members were very helpful but the order did take a bit longer to arrive than initially expected
December 24, 2025
Reply from hmv (UK) - Aberdeen
Hi Rachel
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Ordered Wham 12inch picture disc of…
Ordered Wham 12inch picture disc of Last Christmas 🎄 male staff was very helpful and ordered it , sadly I got an email saying order was delayed , I had tried to email back but it wouldn't accept my reply and I also tried to phone , as I looked up number for H.M.V. store in Trinity centre in Aberdeen , but it said we can't connect you ?
So as it was a Christmas present I traveled 47 mikes each way from Fraserburgh to see if it has arrived as I ordered it weeks earlier , and my daughter also popped into store last Sunday to see if it had arrived , but no , still not arrived , I did eventually received an email saying it had at long last arrived , so my daughter got bus into Aberdeen today to pick it up , so it's cost me and my daughter a lot of money , bus fare was over £20 . But got it now. Cheers
December 21, 2025
Reply from hmv (UK) - Aberdeen
Hi Brian,
Thank you for your feedback and apologies for the delay with your order.
We're pleased to hear this has now arrived but certainly appreciate your disappointment as a result of the wait time in getting this item.
We really hope you enjoy your purchase and that we see you again soon!
I am very Happy
December 20, 2025
Reply from hmv (UK) - Aberdeen
Hi Kirsty
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Aberdeen
Hi sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered my order on time as promised
December 16, 2025
Reply from hmv (UK) - Aberdeen
Hi Derek
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and knowledgeable staff
December 10, 2025
Reply from hmv (UK) - Aberdeen
Hi Vera
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff were very helpful and friendly
Staff were very helpful and friendly, also the store was clean and tidy.
December 14, 2025
Reply from hmv (UK) - Aberdeen
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good
Very good. I buy blu rays usually. If they packaged movies with sleeves a bit better so they would not get damaged I would give 5 stars
December 3, 2025
Reply from hmv (UK) - Aberdeen
Hi Sp
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I was consistently kept informed of the…
I was consistently kept informed of the progress of my order and notified when it was available to collect from the store. It arrived within the timescale initially given to me. The staff at the store were helpful and efficient when I went to collect it. The combination of those factors made it a pleasant experience overall. Thank you!
December 13, 2025
Reply from hmv (UK) - Aberdeen
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No bother or problems sending a gift…
No bother or problems sending a gift from Ireland to Glasgow for my niece
December 11, 2025
Reply from hmv (UK) - Aberdeen
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to navigate website and easy to…
Easy to navigate website and easy to pick and pay, quick delivery.
December 3, 2025
Reply from hmv (UK) - Aberdeen
Hello Colleen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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