I collect physical media, and I’ve consistently had a great experience with them—no complaints at all. Orders are well packaged and dispatched quickly. Visiting the shops is also a pleasure, with fri... See more
Company replied
Location
Switch location17/18 Milsom Street, BA1 1DB Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wide ranging titles being released on 100 anniversary of big studios Warner Bros and MGM being created. Great rare Errol Flynn movies 'Edge of Darkness' and 'Adventures of Don Juan'. How about releasi... See more
Company replied
I also recieve excellent service in here regardless of wether I'm buying anything or just browsing. Bath HMV always have great bargains in their store and the staff are always happy to help. I wouldn'... See more
Company replied
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... See more
Company replied
Company details
About hmv (UK) - Bath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
17/18 Milsom Street, BA1 1DB, Bath, United Kingdom
4.8
Excellent
188 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Bath
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online and arrived at my…
Easy to order online and arrived at my local store for.me to collect. Waited a few days and was able to collect. Very easy
Staff really friendly on pick up.
December 24, 2025
Reply from hmv (UK) - Bath
Hi Brigitte
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient online service
Bought a vinyl online for my son for Christmas, I used click and collect which was very efficient collecting from the store in Bath a couple of days later.
December 21, 2025
Reply from hmv (UK) - Bath
Hi Hilary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order went missing
My order went missing. It was ordered in the store & should have arrived within a week. 3 weeks later & I'm still waiting. When I chased it up on Friday in the store, I was told someone from the office would call me on Monday. No-one called. Instead I was sent an email with a form to claim a refund. This was for a Christmas present. I won't be ordering from HMV again.
December 21, 2025
Reply from hmv (UK) - Bath
Hi Anna
Thank you for taking the time to leave us a review. We are sorry to hear that your order got lost, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this.
Lovely staff and excellent, prompt service
The staff in the shop were very helpful and polite and my order arrived promptly
December 17, 2025
Reply from hmv (UK) - Bath
Hi Julia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bath
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful member of staff found the video…
Helpful member of staff found the video I was looking for Truly Madley Deeply and explained that we would have to order it online which was done in store.
December 7, 2025
Reply from hmv (UK) - Bath
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was served by a polite young man who…
I was served by a polite young man who was willing to help with my purchase.
November 20, 2025
Reply from hmv (UK) - Bath
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Louise,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful member of staff at the HMV…
Very helpful member of staff at the HMV store Bath on Sunday. I had ordered headphones for a Christmas present online and chose the wrong colour. Experienced a quick no fuss or hassle exchange of product. Thank you for your help!
November 17, 2025
Reply from hmv (UK) - Bath
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
BEST place
Son and I went into hmv to look for someone Vinyls because its was my son first time buying Vinyls. Two members staff was really friendly, caring helpful and understanding . One member staff help my son look for Vinyl that he can't find. Best place to go to HMV in Bath. Place was clean, excellent price.
Yes I do recommend you to go
November 12, 2025
Unprompted review
Reply from hmv (UK) - Bath
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class service from HMV
I have always had first class service from HMV and this latest purchase was no exception.
November 13, 2025
Reply from hmv (UK) - Bath
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service and choice of 4k…
Great customer service and choice of 4k films in HMV, would not go anywhere else
November 9, 2025
Reply from hmv (UK) - Bath
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Seamus
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered for collection from the Bath…
Ordered for collection from the Bath store and it was a very pleasant experience. Product arrived in great condition too.
October 25, 2025
Reply from hmv (UK) - Bath
Hi Jacob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
you were efficient courteous and the…
you were efficient courteous and the order arrived no later than promised ,collecting it was in no way difficult
October 28, 2025
Reply from hmv (UK) - Bath
Hello David
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Click and collect
Ordered goods online; straightforward process. Click and collect in Bath store; also no problem.
October 28, 2025
Reply from hmv (UK) - Bath
Hi Christine,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
Another great experience at HMV
Met the very friendly staff, Dave and colleague when picking up my pre order. Always great to drop in to the store.. Excellent service from them both as always
October 21, 2025
Reply from hmv (UK) - Bath
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy pick up with great friendly staff.
Easy pick up with great friendly staff.
Prices are really good and much better than Amazon.
Just a great shop to wander round.
October 13, 2025
Reply from hmv (UK) - Bath
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.