hmv (UK) - Bath Reviews 188

TrustScore 5 out of 5

4.8

17/18 Milsom Street, BA1 1DB Bath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I collect physical media, and I’ve consistently had a great experience with them—no complaints at all. Orders are well packaged and dispatched quickly. Visiting the shops is also a pleasure, with fri... See more

Company replied

Rated 5 out of 5 stars

Wide ranging titles being released on 100 anniversary of big studios Warner Bros and MGM being created. Great rare Errol Flynn movies 'Edge of Darkness' and 'Adventures of Don Juan'. How about releasi... See more

Company replied

Rated 5 out of 5 stars

I also recieve excellent service in here regardless of wether I'm buying anything or just browsing. Bath HMV always have great bargains in their store and the staff are always happy to help. I wouldn'... See more

Company replied

Rated 3 out of 5 stars

On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Bath

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 17/18 Milsom Street, BA1 1DB, Bath, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Great condition came on time I ordered…

Great condition came on time I ordered the friday the 13 box set for Halloween perfect boxset would recommend

November 3, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Toby, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Buying directly from a shop and…

Buying directly from a shop and dealing with a real human being

November 2, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Helen

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

super safe packaging

Came in a cardboard box, very save and secure. I got the pcs i rlly wanted too, i always buy albums from hmv. 🎀

October 24, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Within a few days of ordering the…

Within a few days of ordering the product I had it in my hand!

October 17, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Susan

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Good delivery, quick

Completely reliable, good service

October 14, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Marilyn

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Order 2 cd's for my grandmother

Order 2 cd's for my grandmother and soon as they came via post gran was listening to scorpio she really likes them and hopefully order some more cd's that my grandmother might like.

October 13, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Leeanne

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Thank you hmv

I remember being a kid going to hmv with my dad all the time and I remember being about 20 and seeing them slowly disappearing. I have found myself buying physical media again (better quality and ownership) i love going into hmv with my daughter who also loves the shop for its never ending plushies collectibles and just cool stuff. Always have great deals on dvds 📀 delivery online is a breeze too

October 2, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

CDs always delivered is pristine…

CDs always delivered is pristine condition. delivered on time. packed really well. never disappointed with this company. i’ve shopped with HMV my whole life and i will continue to. thanks

September 15, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi andrew

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Birthday gift

I bought the new Nick Cave album as a
Birthday gift and it was delivered three days later which was just brilliant. Could not have been easier.

September 15, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Morag

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent service when replacing faulty vinyl.

I purchased a vinyl LP in store which unfortunately turned out to be warped and had a skip on one track.

I asked for a replacement to be ordered as there was not another copy available. I was kept up to date via email on the tracking of the replacement (order, despatch and delivery) which was prompt, and the item was immediately available at the front desk when I went to collect.
A very efficient process all round.

September 1, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

first-class service

The assistant at HMV Bath gave first-class service , checking that the two dvds I was seeking were available , and as my purchase came to more than £20 , telling me they could be posted for no extra charge to my home address .

August 26, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi DAVID

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

I’ve had to return three turntables…

I’ve had to return three turntables that were faulty upgrading twice as no replacement available, your staff in the main were as helpful as possible but seems there hands were tied with any offfer of help with upgrading twice when there was no alternative, again I do not fault your staff , I believe they tried to help but faulty product on three occasions I felt should have qualified for some discount, I ended up with a deck without speakers and had to buy these separately so my original product ended up after three return visits costing me double the amount I’d spent in the beginning 😱

August 18, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Paul

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your items, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Kind regards

Rated 5 out of 5 stars

Friendly staff

Went to pick up a click and collect order and the man behind the counter was very friendly and the process was very quick. I regularly visit this HMV, I just had to click and collect a product that is not in stock there.

July 29, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi CT

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Alan,

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Menu and order system easy to use on…

Menu and order system easy to use on line . Quick prompt service and no fuss delivery and able to track my order .

July 1, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Order dealt with like clockwork

Order dealt with like clockwork

June 29, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Mr Fenton

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Happy customer

Easy, efficient ordering. Lovely staff at HMV Bath.

June 24, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Picked up my LP this morning

Picked up my LP this morning, very satisfied

June 7, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Nathan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Ordered online and picking up from the…

Ordered online and picking up from the shop all worked very smoothly. A lot cheaper than Amazon.

May 8, 2024
hmv (UK) - Bath logo

Reply from hmv (UK) - Bath

Hi Simon

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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