I ordered some DVDs at HMV, I received excellent customer service, found the staff easy to talk to, & they were happy to answer any queries I had. I received emails to keep me updated when my order wa... See more
Company replied
Location
Switch location17/18 Milsom Street, BA1 1DB Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As with all my visits to the HMV shop in Bath, the service was excellent. On this occasion it was Jack Walters. BUT - why doesn't the shop stock on it's music bookshelves Jack's latest excellent book... See more
Company replied
Wide ranging titles being released on 100 anniversary of big studios Warner Bros and MGM being created. Great rare Errol Flynn movies 'Edge of Darkness' and 'Adventures of Don Juan'. How about releasi... See more
Company replied
I visited the Bath store to collect a CD but the service was a little slow and the staff were not friendly/ approachable. I want to preface that this is not usually the experience as I visited this pa... See more
Company replied
Company details
About hmv (UK) - Bath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
17/18 Milsom Street, BA1 1DB, Bath, United Kingdom
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
Helpful staff, confirmed the DVD I was looking for wasn't in store, but it was available on line and ordered in for collection.
November 23, 2023
Reply from hmv (UK) - Bath
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
December 6, 2023
Reply from hmv (UK) - Bath
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was very pleased with my order from…
I was very pleased with my order from hmv, ordered on line, web site easy to use, payments easy, free postage, lots of emails at all the stages, arrived on time by royal mail.
December 3, 2023
Reply from hmv (UK) - Bath
Hi Juliette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was fine!
November 29, 2023
Reply from hmv (UK) - Bath
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful wiv everything
November 24, 2023
Reply from hmv (UK) - Bath
Hi Antony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
On Saturday the 4th November 2023 I…
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay.
However, after I checked online Friday the 10th November 2023, it was listed in stock and ordered it immediately at the bargain price of £4.99 plus £2 postage. It duly arrived Monday 13th November 2023.
I would like to thank your staff as postmarked from Birmingham. Malcolm
November 17, 2023
Reply from hmv (UK) - Bath
Hello Malcolm
Thanks for taking the time to leave us a review! We are sorry to hear that at the time of your visit to our Bath store, your requested item was out of stock and unavailable to order. However, we were pleased to hear that this had since come back into stock online and you were able to place an order for this. We are pleased to hear that you were satisfied with our warehouse team in their dispatch process.
We hope to earn more stars from you soon, thanks.
Online or in store its always a good…
Online or in store its always a good experience
November 14, 2023
Reply from hmv (UK) - Bath
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First class offerings.
Great store in Bath, helpful and knowledgeable team. Cheers HMV.
November 11, 2023
Reply from hmv (UK) - Bath
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Sophia
Reply from hmv (UK) - Bath
Hello Keith,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Bath
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Watch tales of the unexpected if your brave enough !
Staff very helpful & polite ordered tales of the unexpected (I'm in my 40s & my parents watched this when it first came out I was too young & scared to watch this ! Definitely worth watching the story's get the imagination going & some very famous faces appear
October 30, 2023
Reply from hmv (UK) - Bath
Hi Christopher,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good....
October 27, 2023
Reply from hmv (UK) - Bath
Hi Mel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The CD ordered was available for…
The CD ordered was available for collection from the HMV shop when promised.
The staff were very pleasant, knowledgeable and helpful.
I haven't ordered over the counter for many years but my experience with the Rolling Stones album will encourage me to do it again. Thank you
October 24, 2023
Reply from hmv (UK) - Bath
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Alex
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found what I wanted, and got it quickly and easily.
Found what I wanted, ordered it online and received it two days later.
Very simple and easy.
Thank you.
October 18, 2023
Reply from hmv (UK) - Bath
Hi Mr Salmon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
October 1, 2023
Reply from hmv (UK) - Bath
Hi Celia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to click and collect!
The option to click and collect was cost effective. My DVD arrived very quickly at my chosen store. The staff there were very polite and helpful and the collection process took just a couple of minutes.
September 27, 2023
Reply from hmv (UK) - Bath
Hi MR x
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery, very good price
Quick delivery and a very good price for this Sonny Rollins album on vinyl
September 17, 2023
Reply from hmv (UK) - Bath
Hi Mr Brundson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.