Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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The whole experience from start to finish was flawless & hassle free , from ordering item in store , to eventually picking item up from store . Was kept in regular contact with regards to item leaving... See more
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HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
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Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
490 reviews
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The disc arrived on time and was easy…
The disc arrived on time and was easy to collect in Belfast HMV store .
June 18, 2026
Reply from hmv (UK) - Belfast
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and painless process
June 12, 2026
Reply from hmv (UK) - Belfast
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Lex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
So easy and simple to order
June 6, 2026
Reply from hmv (UK) - Belfast
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Laura
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Went to hmv for the release of the…
Went to hmv for the release of the album I was after but it's release had been set back.
Was able to pay for it and have it delivered to my door at no extra cost. Was kept updated regularly until it arrived. Great service
June 3, 2026
Reply from hmv (UK) - Belfast
Hi Geoff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The whole experience from start to…
The whole experience from start to finish was flawless & hassle free , from ordering item in store , to eventually picking item up from store . Was kept in regular contact with regards to item leaving warehouse to arriving in store . Thank you for your excellent service HMV 👍
June 1, 2026
Reply from hmv (UK) - Belfast
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv is a superb store great customer…
Hmv is a superb store great customer service and online support for click and collect and delivery I highly recommend anyone looking a movie or video game purchase as well as retro collectibles and music
May 29, 2026
Reply from hmv (UK) - Belfast
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Patrick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Quinn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Joyce
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hello John,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I am a regular in HMV Belfast and…
I am a regular in HMV Belfast and always find the service and staff really good.
Still love buying my CD's and vinyl on the High Street with HMV. Long may they continue !
May 11, 2026
Reply from hmv (UK) - Belfast
Hi Rodney
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi GARANCE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff where super helpful
Staff where super helpful! They helped me order in the first edition of a manga I wanted!
May 3, 2026
Reply from hmv (UK) - Belfast
Hi autumn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items were packaged well however the…
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your boxes in good condition!
April 27, 2026
Reply from hmv (UK) - Belfast
Hi Raz
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I received the wrong item
I received the wrong item - it was still an army of darkness t shirt but a completely different design and not the one i paid for.
April 26, 2026
Reply from hmv (UK) - Belfast
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Belfast
Hi Connor,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
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