Checked the boxset was in my local store online and then phoned to reserve it. Got confirmation about an hour later that it was available to collect. Fantastic. Very pleased.
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
Company replied
Excellent service friendly staff if item isn't available in stock the staff do what they can to get item if it's still available When HMV where in Bangor Co Down i was always ordering something... See more
Company replied
Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was something I was looking for and…
It was something I was looking for and was able to order it in store
January 14, 2025
Reply from hmv (UK) - Belfast
Hi Ethane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Eoin,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Jen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love the vibe
Love the vibe, the music, the staff and the merchandise. One of the best stores in Belfast.
October 30, 2024
Reply from hmv (UK) - Belfast
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pretty good
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without a closer look. And this isn’t HMVs fault either. Overall good experience.
December 21, 2024
Reply from hmv (UK) - Belfast
Hi Cash
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
class
well first free shipping over £20 which is brilliant, and I ordered Saturday 21st and the items were with me on Christmas Eve and I thought I missed last post 😂😂😂
Items were cheap too, never too dear for a couple of good movies
December 30, 2024
Reply from hmv (UK) - Belfast
Hi deeznutter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv is a brilliant shop for dvds cds t…
Hmv is a brilliant shop for dvds cds t shirts and funkos It is brilliant
December 26, 2024
Reply from hmv (UK) - Belfast
Hello Annette
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Belfast
Hi Don
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service
Fantastic service. Never ordered online with this company before. Very easy smooth service. Kept up to date with order and albums arrived on time. Well packed and in perfect condition. Which was important as they were presents. Will definitely use again.
December 29, 2024
Reply from hmv (UK) - Belfast
Hi Yah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Guy in store so rude and unhelpful? Wrong product
Guy in store so rude and unhelpful. My son who is autistic got really stressed when we had to bring a product back. We went to Belfast Store day before and spoke to a lovely helpful professional girl called Laura who took the time to listen to my son who is on the autistic spectrum. She told us to bring product back for a refund or to order a new product. The next day we went to store in Belfast and spoke to a guy who really did not want to be bothered by us, he was very unhelpful and told us to come back later. I said not possible as my son struggles going to busy places which was why we went to store early. All we needed to do was exchange and order replacement. My son got upset and ended up ordering wrong player the guy had zero customer service but when I told him my son was on the autistic spectrum, he changed his attitude but still hardly spoke to us. My son ended up not receiving the product that we thought we ordered. We were told player would arrive 3/4 days later but only arrived yesterday and is not what he thought he ordered.
It has been so stressful and time consuming and now it has to be returned to Belfast Store. I have tried to call to. Heck if correct player in available it no answer on phone.
If you check you will find the full email trail from last product which was returned cause it was faulty to order it new one which now has to be returned. Travelling to Belfast is not easy for us, especially as my son who gets really stressed going into shops and being around lots of people and as it’s impossible to speak to anybody on the phone as I am just kept on hold and cut off we don’t have any other options. I’m totally disgusted with your service on apart from the girl Laura in the Belfast store feel really letdown specially as my son Special Needs and obviously the guy that served us has no idea how to deal a pick up on the fact that a child that someone to listen to them.
I just wish we had went and bought it off Amazon or somewhere instead of wasting all this time on my son still doesn’t have his record player. I paid an extra £100 to upgrade what a total waste of my money.
Here is my phone number and I expa call back not another load of emails or a reply from AI
I want a full rebrand a pickup if player or a replacement but need it ASAP. Mound regards, Elizabeth
07840259297
December 28, 2024
Reply from hmv (UK) - Belfast
Hello Eliz,
Thank you for leaving a review. We are sorry to hear this, however we can see that this is being investigated internally and your agent will be back in touch as soon as further information is acquired. We hope this helps.
Online Purchase & Great Service
Made purchase via click & reserve. Informed of progress regarding dispatch & delivery by email. Went to collect the order & store assistant retrieved item immediately. He was very polite despite it being so close to Christmas and the store was very busy. A simple hassle free purchase.
December 21, 2024
Reply from hmv (UK) - Belfast
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop,
Great shop. Friendly service, and good quality stock. All call in when I can.
December 23, 2024
Reply from hmv (UK) - Belfast
Hi Mary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Marlene
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still waiting on an email to go and…
Still waiting on an email to go and collect our item.
PLEASE CHASE UP MY PURCHASE)
December 22, 2024
Reply from hmv (UK) - Belfast
Hi Christina
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Belfast
Hi Beverley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop assistant was very abrupt and…
Shop assistant was very abrupt and unable to find a lot of vinyls I was looking for
December 17, 2024
Reply from hmv (UK) - Belfast
Hi Sharon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Ordering dvds in store-friendly staff,efficient and no hassle
Ordering dvds in store-Friendly staff,efficient and no hassle
December 15, 2024
Reply from hmv (UK) - Belfast
Hello Hugh
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
That's what makes us top dog at hmv!
Reply from hmv (UK) - Belfast
Hi Gerard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.