Checked the boxset was in my local store online and then phoned to reserve it. Got confirmation about an hour later that it was available to collect. Fantastic. Very pleased.
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
Company replied
Excellent service friendly staff if item isn't available in stock the staff do what they can to get item if it's still available When HMV where in Bangor Co Down i was always ordering something... See more
Company replied
Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Belfast
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great purchase experience.
Great purchase experience.
Got item delivered to local store, HMV kept me in the loop throughout the delivery process.
February 26, 2025
Reply from hmv (UK) - Belfast
Hello Chieftains
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
Hi janice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great condition and it was in excellent…
Great condition and it was in excellent care no damage or anything to it so I am happy with the product
February 26, 2025
Reply from hmv (UK) - Belfast
Hi Ethan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service in Belfast
Unfortunately didn’t get the guys name. But it was busy, Valentine’s Day, loads of people in. He acknowledged me straight away waiting for my collection and I was out within 2 minutes. The staff are always friendly and I love HMV for this reason.
February 15, 2025
Reply from hmv (UK) - Belfast
Hi Kr1pt0
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi P.F
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Found the staff very helpful and…
Found the staff very helpful and friendly, they also helped me choose the right earphones,answered any questions I had. The personal touch very evident.
February 10, 2025
Reply from hmv (UK) - Belfast
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great choice of music.
February 2, 2025
Reply from hmv (UK) - Belfast
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff helpful and courteous
February 4, 2025
Reply from hmv (UK) - Belfast
Hello Lorraine
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Ordered some vinyl and they were…
Ordered some vinyl and they were delivered to Belfast HMV. All good, would recommend
February 1, 2025
Reply from hmv (UK) - Belfast
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
Great staff, polite, friendly and helpful, orders arrived in the expected timeframe, and were correct and un damaged
January 20, 2025
Reply from hmv (UK) - Belfast
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Haven’t received a refund yet for items…
Haven’t received a refund yet for items I did not collect I purchased online.
December 30, 2024
Reply from hmv (UK) - Belfast
Hi Mark,
Sorry to hear about the delay with a return of your uncollected Click & Collect order. Our stores usually keep hold of these for 14 days to give our customers a chance to pop in and then they send them back if they haven't been collected within that timeframe. On this occasion, it looks like the store kept hold of that a little longer than ususal but we can see that they've now returned it for you and as soon as that arrives in the warehouse, we'll process the return and issue you with a refund asap.
Thanks for your patience in the meantime and do let us know at support.hmv.com should you need any further assistance in the meantime.
Great Service at HMV
Great products at reasonable prices. The staff are courteous, knowledgeable and eager to help. The very fact that HMV is one of the few media retailers on the uk high street makes the brand even more special. Great service every time I’m in store. Excellent.
January 27, 2025
Reply from hmv (UK) - Belfast
Hi Joe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely fantastic service every-time…
Absolutely fantastic service every-time I visit belfast the staff are always so pleasant and helpful, especially the manager gavin! Gavin was able to help me via email with a query I had . He was absolutely fantastic and so accommodating.
January 27, 2025
Unprompted review
Reply from hmv (UK) - Belfast
Hi Rachel
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Belfast store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Staff where very helpful and…
Staff where very helpful and understanding ,as I have learning disabilities and (my mum is writing this for me ) they gave me and my mum time to explain the issue and where very pleasant
January 21, 2025
Reply from hmv (UK) - Belfast
Hi Bernadette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff where very helpful and friendly
January 13, 2025
Reply from hmv (UK) - Belfast
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.