Checked the boxset was in my local store online and then phoned to reserve it. Got confirmation about an hour later that it was available to collect. Fantastic. Very pleased.
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
Company replied
Excellent service friendly staff if item isn't available in stock the staff do what they can to get item if it's still available When HMV where in Bangor Co Down i was always ordering something... See more
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Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
498 reviews
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Dvd box set fantastic *****
Dvd box set fantastic *****
Ordered on 29th April 25 didn't receive until 8th May 25
Even though it said 48 hours delivery
Very disappointed as the dvd box set was a birthday present for the 5th of May.
May 10, 2025
Reply from hmv (UK) - Belfast
Hi Rhonda,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - Belfast
Hi Chrstine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Belfast
Hi robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was served by Martha who was very…46-585-11
I was served by Martha who was very pleasant and helpful.
Survey Number:
46-585-11
John Boyd
April 13, 2025
Unprompted review
Reply from hmv (UK) - Belfast
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store
Very helpful staff Rory was very attentive and helped me get what I was looking for 😁
April 10, 2025
Reply from hmv (UK) - Belfast
Hello Kelly
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Needed the 7'' vinyl of The Beatles…
Needed the 7'' vinyl of The Beatles "Now And Then". Aoife made the experience excellent overall. Record wasn't in stock on the day I was in the store, but she did the business of ordering it in quickly and efficiently with friendliness, good humour and considerable knowledge of music. Very friendly young lady and an asset to HMV's Belfast branch. "Now And Then" arrived a couple of days later, and is now framed and up on the wall.
April 1, 2025
Reply from hmv (UK) - Belfast
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast order and collection.
Fast order and delivery to HMV store I had choose to collect. Friendly staff who fetched my order promptly.
April 5, 2025
Reply from hmv (UK) - Belfast
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Belfast
Hi PHILLIP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Marc
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Manger denied refund
Great service by worker named Larissa, very polite but I went for a refund and the manger in Belfast, said no without reason, even though it was £10, but gave my male friend a refund for the same thing
March 29, 2025
Unprompted review
Reply from hmv (UK) - Belfast
Hello Faith
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
My cd arrived almost a month after the…
My cd arrived almost a month after the release date. I was kept informed by email of lack of stock but this did not help either the disappointment caused.
March 26, 2025
Reply from hmv (UK) - Belfast
Hi Wendy,
Thanks for leaving a review. We were sorry to hear of your disappointment with regards to the supplier delays, however we are pleased to see that this has since arrived with you.
Reply from hmv (UK) - Belfast
Hi Jacqui
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online shopping
As someone who has a chronic illness and can no longer shop on the high street, I love being able to order online with HMV, and delivery is always fast and reliable. Prices are great too and I’ll always shop with HMV online. Highly recommend 🙂
March 20, 2025
Reply from hmv (UK) - Belfast
Hi Stacey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Belfast
Hi Eve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
If you can't find it yourself - just ask!
Staff couldnt locate the one copy of "Off With Her Head" by Banks that their system said was available in store but were happy to order me one which only took a few days.
March 13, 2025
Reply from hmv (UK) - Belfast
Hi Nathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The dvd arrived on time and safely.
March 14, 2025
Reply from hmv (UK) - Belfast
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worse customer experience i have had.
Pre-orded game 2 weeks in advance.
Went on day to collect.
Was told couldn't have game as email wasn't sent to say collect.
Asked did they have game was told yes but wouldn't give to me as no email sent.
Advised that was ridiculous as email they would be sending was just to ask me to come and collect.
Woman sales advisor went to speak to manager.
Manager came down - referred to me as 'mate' and asked me why i was shouting at his staff - i asked who said i was shouting - advised it was woman advisor - asked advisor why was she lying as i never shouted at her - she retracted the shouting and said i wasn't shouting but being 'short' with her. I asked why then did she lie and say i was shouting - she then began crying! Manager then berated me for upsetting his staff! A random customer spoke up on my behalf and said staff were acting ridiculous. Manager held my game i had paid for in his hand and said he couldn't give it me as no email had been sent. Again i said this this is ridiculous as the email they were going to send was just to ask me to come and collect! Manager relented and gave me the game. I left the shop telling the woman sales clerk she should be ashamed of herself for lying to her manager about customers. Overall a horrible experience and over something so stupid as an email.
March 5, 2025
Reply from hmv (UK) - Belfast
Hi Sam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Quick and fast service item as…
Quick and fast service item as described. Excellent service
March 2, 2025
Reply from hmv (UK) - Belfast
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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