We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more
Company replied
MSU2A, Bullring, B5 4BE Birmingham, GB
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We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more
Company replied
Seeking a Tai Chi dvd, Tom in the Birmingham branch was helpful and organised my purchase swiftly. He was professional and demonstrated patience when I explained I was in Birmingham on a trip from... See more
Company replied
The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it... See more
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Attended an artist album release signing at Birmingham Bullring. It was super easy to collect my pre-order and queue up for the signing. Made another purchase after and the young female colleague on t... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

MSU2A, Bullring, B5 4BE, Birmingham, United Kingdom
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Reply from hmv (UK) - Birmingham Bullring
Ordered the same order twice by mistake, was quickly sorted and refunded excellent delivery time ,great service by HMV !

Reply from hmv (UK) - Birmingham Bullring
An extremely helpful young man helped me with collection of an F1 calender item ordered on line and delivered to Birmingham Bullring store.
He was just inside the main door. I asked him where I needed to collect the item from as I hadn't visited the store before. He not only took me to the relevant area, found my parcel and checked it out to me, he had very pleasant manner. I am only sorry that I didn't think to make a mental note of his name

Reply from hmv (UK) - Birmingham Bullring
Super easy to order, great prices and it was a joy to actually visit a physical store.to pick up my music.

Reply from hmv (UK) - Birmingham Bullring
Very helpful staff , found what I wanted and also put an order in for a later item

Reply from hmv (UK) - Birmingham Bullring
it took a while for my online orders to be delivered in store,
but collection was very smooth and Rob was exceptionally helpful.

Reply from hmv (UK) - Birmingham Bullring
Great service in shop.
Pre order fully explained & pleasant sales assistant. Order received as advised.

Reply from hmv (UK) - Birmingham Bullring

Reply from hmv (UK) - Birmingham Bullring
It was a gift and it’s was delivered in good protective package. Good price.

Reply from hmv (UK) - Birmingham Bullring

Reply from hmv (UK) - Birmingham Bullring

Reply from hmv (UK) - Birmingham Bullring
Extremely helpful staff member helped me to find what I was after( even though the HMV system said it was in store stock it had ran out and helped me to purchase it by going to the counter and buying it through the online system and was delivered 2 days later). Strongly recommend this store and staff member.

Reply from hmv (UK) - Birmingham Bullring
I like the friendly staff always helpful and ready to find something for you going in-store always feels a better shopping experience with the purchase in your hand

Reply from hmv (UK) - Birmingham Bullring
Always a pleasure to shop at the Birmingham HMV store 😀. Staff always polite and professional. ⭐️⭐️⭐️⭐️⭐️

Reply from hmv (UK) - Birmingham Bullring

Reply from hmv (UK) - Birmingham Bullring
Service was extremely efficient from ordering on line which gave me a good choice of items with an easy to use website,to collection from store where people were helpful and polite.The store was without a queue which meant I did not need to wait around.The shop staff were able to locate and dispense items quickly.

Reply from hmv (UK) - Birmingham Bullring
Easy from start to finish
Staff at hmv Birmingham Bullring were friendly, polite and professional
Would definitely recommend

Reply from hmv (UK) - Birmingham Bullring
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