hmv (UK) - Birmingham Bullring Reviews 

317
TrustScore 4.5 out of 5

4.7

MSU2A, Bullring, B5 4BE Birmingham, GB


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Rated 5 out of 5 stars

We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more

Company replied

Rated 5 out of 5 stars

Seeking a Tai Chi dvd, Tom in the Birmingham branch was helpful and organised my purchase swiftly. He was professional and demonstrated patience when I explained I was in Birmingham on a trip from... See more

Company replied

Rated 5 out of 5 stars

The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it... See more

Company replied

Rated 5 out of 5 stars

Attended an artist album release signing at Birmingham Bullring. It was super easy to collect my pre-order and queue up for the signing. Made another purchase after and the young female colleague on t... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Birmingham Bullring

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • MSU2A, Bullring, B5 4BE, Birmingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.7

All reviews

(317)

31,629 reviews in the last 12 months

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Rated 5 out of 5 stars

Going the extra mile, thank you.

I can not fault the kindness of the staff. Several went that extra mile to support several of us with mobility issues. A couple of the centres security too. The only one that was rather rude was a lady who basically took my phone to take pictures instead of myself doing of my two companions. So photos with Dave and The Captain didn't happen all and none of my younger companion. I think the woman thought I'd hold things up. We were well aware of why things were running late, a fourth member of our party spoke with someone he knows in the locality.
I congratulate you on having a great team at this branch and thank you for hosting it.

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Mrs Allen, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Damned, Birmingham HMV

Great to meet The Damned and get New album signed but spoilt by the rudeness of the woman at the end ushering us to leave quickly and absolutely no manners.
Don’t know if this woman was a HMV employee ( as everyone else was lovely) or brought in from outside, but loose her and treat people with courtesy and you’ll get your five stars .

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Clare, 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

The Dammed album signing …

The staff were really helpful and the event was really well organised.

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Joanne, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff were very friendly and helpful…

Staff were very friendly and helpful ,and i am very pleased with the LP,thankyou

January 28, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Mr Cart, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

Signing was badly managed

Signing was badly managed. We were treated like cattle and pushed. Really appalling

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi richard

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Very well organised!

We were at the Birmingham HMV for a signing by The Damned. This was very well organised. The team kept us informed that the band were running late as there had been a crash on the M6. My friend was on crutches, so the team organised a chair for her to wait. It was great to meet the band, I felt that we were given time to chat to them, even though they were running late, I felt that we were not rushed and a member of staff offered to take pictures for us too.

January 25, 2026
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Reply from hmv (UK) - Birmingham Bullring

Hi Sandra, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

album signing review

picking up the delivery prior to the signing was brilliant and super easy. the actual signing itself was honestly confusing. having been to signings before we’ve always been allowed to take pics and at previous signings of this artist people have shared pics. felt incredibly unfair to the fans who rarely get the chance to meet artists that they weren’t able to commemorate with a picture or anything. would’ve taken an extra 5-10 seconds per person had it been organised correctly

January 27, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Dear Eleanor,

Thanks for your review and feedback.

Please note that, as per our event terms and conditions, photo opportunities are at the discretion of the artist and their management. These decisions are typically made on the day and communicated by the team on-site.

If any official photos have been taken, they will be uploaded to our social media channels once made available to us. We’d recommend keeping an eye on our Facebook page here: www.facebook.com/hmv 

Kind regards,

Rated 5 out of 5 stars

Damned Meet and Greet HMV Bullring

Went to the meet and greet with The Damned with them signing their new LP which was collected from store. They were running late but staff kept us updated and I was offered a chair as I have mobility issues. Great experience and fantastic staff. The Damned, of course, were amazing!

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Dawn

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Excellent communication and staff support during the event

We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff kept us informed and were friendly and helpful during the wait. Luckily the band were not held up as expected and once the event got up and running the staff were once again friendly and helpful getting things moving as smoothly as possible.
Thank You

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Saul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

This was an event in HMV

This was an event in HMV, the Bull Ring, Birmingham for the new Damned album. The whole event was so superbly run and was fantastic. Thank you so much, I loved it. 😍🤘

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Ian

Thank you for leaving a 5-star review! We are very glad to hear that you enjoyed our event. We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Got ticket for The Dammed record signing

Got ticket for The Dammed record signing at the HMV store in the Bullring shopping centre in Birmingham. All the staff were extremely helpful on the day

January 25, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Bryan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent

Excellent, speedy service.

January 24, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Jacob

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

All the times I’ve been to the bull…

All the times I’ve been to the bull ring store the staff have been very helpful and friendly to me which is good for the team

January 23, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi,

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Lacey, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

A good experience goods delivered and…

A good experience goods delivered and met my expectations.

January 14, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Mark, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

They had what I wanted

They had what I wanted. And ordered it for me and it came. They were very polite and helpful.

The store had a good selection of products. I especially like the old show and sit coms choices.

Good experience. at the Birmingham Shop Bull Ring.

Many Thanks .

December 29, 2025
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Brian

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

1st class customer service.

Dave at Birmingham bullring was a fantastic help! I'd ordered a click and collect due on Christmas eve! Went in at 930, no delivery, Dave took my details & said he'd call me if it came. As I left the shop he chased after me in the bullring 2mins later as they'd had a delivery & my purchase was there, Christmas saved for my nephew 😁

December 24, 2025
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Darron

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon 🙂

Rated 4 out of 5 stars

Staff were kind

Staff were kind, courteous and helpful.

January 7, 2026
hmv (UK) - Birmingham Bullring logo

Reply from hmv (UK) - Birmingham Bullring

Hi Paul

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

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