Great experience, amazing customer service. Special thanks to James for helping find the colour of headphones that I wanted online when they didn't have them in stock.
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Location
Switch locationMSU2A, Bullring, B5 4BE Birmingham, GB
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See what reviewers are saying
The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it... See more
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Excellent service from when I ordered up until I went into the store to collect my order. The lady was nice. She had dark hair, glasses and a great sense of humour! Just what you need after the extor... See more
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I visited Birmingham central hmv while just generally browsing. I found the store clean, organised with plenty of choice. My daughter loved it. The staff are lovely. I will definitely drop by again ne... See more
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Company details
About hmv (UK) - Birmingham Bullring
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
MSU2A, Bullring, B5 4BE, Birmingham, United Kingdom
4.7
Excellent
292 reviews
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Great customer service
Great experience, amazing customer service. Special thanks to James for helping find the colour of headphones that I wanted online when they didn't have them in stock.
May 2, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Bethan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent. . ✨
Excellent service from when I ordered up until I went into the store to collect my order. The lady was nice. She had dark hair, glasses and a great sense of humour! Just what you need after the extortionate parking charges!
Thank you! ✨
May 10, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Tasha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Daniel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Ryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful store workers & communication.
The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it to collect for a week or so. It all went smooth including communication by emails.
April 25, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Maureen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Tia-siobhan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre-order album wasn’t ready to pick up…
Pre-order album wasn’t ready to pick up before the signing. The artist was running an hour late, but this wasn’t told to those waiting. I not found out because when they had arrived a memebet of their team came out and apologised for the delay.
April 2, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Jane
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great and quick service the guy in…
Great and quick service the guy in store was amazing shame i did not get his name
April 4, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Kieron,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From l walked in the store and showed…
From l walked in the store and showed the assistant the movie picture they knew name of the film l wanted which was great. the film was called The Help
April 3, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Jillian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I love browsing in HMV
I love browsing in HMV. This time, they didn't have what I was looking for, but the staff ordered it at the till and it was delivered to my home two days later
March 23, 2026
Reply from hmv (UK) - Birmingham Bullring
Hello ASH
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff was extremely friendly and…
The staff was extremely friendly and helpful. Everything is easy to find in store
April 1, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Joanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV never fail to deliver
HMV never fail to deliver. Was eagerly awaiting the release of Arirang by BTS, along with many others.
Was delighted when itvarrived…. Was definitely worth the wait.
March 26, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Amanda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awful waiting for the singer Robyn…
Awful waiting for the singer Robyn almost 1 hour late for signing just be honest with customers if the singer is running late some staff said ‘she is here’ whilst others said ‘she is not here.’ They are not worth waiting over
March 29, 2026
Reply from hmv (UK) - Birmingham Bullring
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Birmingham Bullring
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Polite and helpful staff
Polite and helpful staff, nice freindly store and location are easily accessable
March 23, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Lellisandhar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lovely store
I visited Birmingham central hmv while just generally browsing. I found the store clean, organised with plenty of choice. My daughter loved it. The staff are lovely. I will definitely drop by again next time I visit Birmingham.
March 21, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Zubair
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Bullring store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great customer service
Great customer service, the sales assistant in store was very helpful, and ordered the product for me to be delivered to my home address. All ran very smoothly and I would definitely recommend HMV to others.
March 20, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dvd pick up and lovely member of staff
How quick and fast the delivery to the shop came and how lovely the lady was that served me, will be ordering more in time thank you
March 18, 2026
Reply from hmv (UK) - Birmingham Bullring
Hi Carla
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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