We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more
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Location
Switch locationMSU2A, Bullring, B5 4BE Birmingham, GB
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See what reviewers are saying
Seeking a Tai Chi dvd, Tom in the Birmingham branch was helpful and organised my purchase swiftly. He was professional and demonstrated patience when I explained I was in Birmingham on a trip from... See more
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The gentleman in the Birmingham store looked up availability when not in store and checked the cost benefit against individual series. He explained it would be four to five days and they could hold it... See more
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Attended an artist album release signing at Birmingham Bullring. It was super easy to collect my pre-order and queue up for the signing. Made another purchase after and the young female colleague on t... See more
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Company details
About hmv (UK) - Birmingham Bullring
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
MSU2A, Bullring, B5 4BE, Birmingham, United Kingdom
4.7
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to order
Easy to order, fast and easy service with confirmation emails telling you when to collect.
February 27, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
How to increase sales!!
I love visiting the HMV stores in Birmingham, however, for a long time I've noticed an issue which I'd like to share with you that perhaps may increase sales.
It's great to see HMV stocking what are considered audiophile L.P's, for example the Tone Poet series, pressings by Acoustic Sounds and others. Usually these records are only available from specialist on-line stores or direct from the U.S.A. What I'm finding, particularly in the Bullring store, is that the sealed packages these albums come in have been opened. There's so many that are unsealed that I can't for the life of me think that some random customer is going into store and doing this. The premium price these records cost is partly based on them being sealed - i.e. no-one has had chance to get their greasy fingers on them.
If it is a store or organisation policy to open the seal may I recommend this stops. I'm sure you will see sales increase - certainly I won't purchase an unsealed copy of these albums.
February 15, 2025
Unprompted review
Reply from hmv (UK) - Birmingham Bullring
Hi Paul
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Hmv in the Bullring
The assistant was friendly and helpful and I was served almost straight away and finished my purchase inside 2 minutes and then left.
Always happy to shop at hmv it's a much better experience than buying on line.
February 14, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Craig
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Bullring store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Excellent Customer Service from Dave @…
Excellent Customer Service from Dave @ the Birmingham Bull Ring Store when ordering an item on 25 January 2025 for delivery to that Store.
Keith
January 25, 2025
Reply from hmv (UK) - Birmingham Bullring
Hello Keith
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Birmingham Bullring store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Yaqoub
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Bullring store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great customer service
Great customer service, kept up to date on when my order will be delivered. Easy collection and quick delivery.
January 29, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
David was very friendly he was the…
David was very friendly he was the person who also took my order. He was understanding and patient.
January 26, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Priya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great place to browse and shop.
As usual staff really helpful and efficient, Amber on this occasion. Sorted out my order for home delivery in no time.
January 25, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great online purchase
The WiFi while I was in store to order was bad and so I couldn't order it, but I ordered it online with no problem. Smooth delivery too, thanks!!
January 25, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Taz
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service at the hmv store in…
Great service at the hmv store in Birmingham City centre. Young lady assistant Amber friendly and helpful and polite. Was impressed with the service and the dvd I received. Thank you! Much appreciated.
January 19, 2025
Reply from hmv (UK) - Birmingham Bullring
Hello Geoff
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Birmingham Bullring store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Proper store for all entertainment
Great staff, well laid out store and a great selection of merchandise for all
January 15, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Bongo
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Bullring store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Guy in the shop was really helpful and…
Guy in the shop was really helpful and sorted out my exchange
January 13, 2025
Reply from hmv (UK) - Birmingham Bullring
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was easy to navigate the online HMV…
It was easy to navigate the online HMV website. My order was delivered quickly too so I will definitely order from you again.
December 29, 2024
Reply from hmv (UK) - Birmingham Bullring
Hi Judy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi louise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and polite.
December 29, 2024
Reply from hmv (UK) - Birmingham Bullring
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Bullring
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really easy transaction had to cancel…
Really easy transaction had to cancel an item as well which was really easy no complications
December 21, 2024
Reply from hmv (UK) - Birmingham Bullring
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got what I wanted with the help of the…
Got what I wanted with the help of the lady assistant. She was very helpful, patient,polite and knowledgeable.
Well done 👏
December 12, 2024
Reply from hmv (UK) - Birmingham Bullring
Hello paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Birmingham Bullring store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Well Done
I recieved excellent and friendly customer service and was able to purchase everythig I needed in 1 transaction. 1 item was sent to me directly and i was kept fully informed of it's progress.
December 6, 2024
Reply from hmv (UK) - Birmingham Bullring
Hello Joanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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