Really efficient service. Pre ordered a vinyl and went to watch a gig in store, all went smoothly, great staff and security, great event, vinyl labelled and waiting. Thank you! 😃
Location
Switch location31 Dale End, The Vault, B4 7LN Birmingham, GB
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See what reviewers are saying
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... See more
Company replied
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... See more
Company replied
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... See more
Company replied
Company details
About hmv (UK) - Birmingham Vault
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
31 Dale End, The Vault, B4 7LN, Birmingham, United Kingdom
4.7
Excellent
528 reviews
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Band came out 20 min late
Band came out 20 min late, played 3 songs and dipped, crowd was dead me and my mate were the only ones singing
June 10, 2026
Reply from hmv (UK) - Birmingham Vault
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I ordered Avatar Fire and Ash before…
I ordered Avatar Fire and Ash before it's release date and I received it as expected on the release day.
Thank you for your service and packaging. I will be back and would recommend.
June 5, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Ivan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
First class service polite staff…
First class service polite staff nothing was to much trouble
June 3, 2026
Reply from hmv (UK) - Birmingham Vault
Hi LEE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I visited The Vault in Birmingham to…
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed the set. My only criticism was that the queue to get our cd/vinyl at the till was very slow. Definitely could have done with 1 till dedicated to regular shoppers, and at least 2 other members of staff.
June 3, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Sue
Thanks for getting in touch with such a positive 5-star review; we are really pleased to hear that you enjoyed the Jayler event, and we appreciate your feedback, which we will be sure to pass on to the relevant departments. We hope to see you again in the near future.
Thanks
Extremely helpful staff at HMV…
Extremely helpful staff at HMV Birmingham, especially Tony, who helped me with my daughter who uses crutches to help her mobility.
Excellent
June 2, 2026
Reply from hmv (UK) - Birmingham Vault
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience watching Jayler live…
Great experience watching Jayler live and purchasing the blue vinyl. Staff were helpful and friendly.
May 31, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good but didn’t play enough…
Really good but didn’t play enough songs went quite quick
May 31, 2026
Reply from hmv (UK) - Birmingham Vault
Hello, thanks for leaving us a review.
Whilst we're pleased to hear that that you enjoyed the event, we're sorry if you feel that the artist's performance went by quicker than expected.
We appreciate your feedback and would like to thank you for making us aware of your thoughts. We look forward to welcoming you to future in store signing/performances.
Excellent by all involved Freya Ridings…
Excellent by all involved Freya Ridings was just superb, staff including security were just brilliant
May 31, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy purchase
Easy purchase . Picked up from the store as it was a live signing and album launch .
June 3, 2026
Reply from hmv (UK) - Birmingham Vault
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was nice and easy to get round the…
It was nice and easy to get round the building everyone was friendly and helpful on the day
May 31, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class from a well known and…
First class from a well known and respected brand. Thank you.
May 27, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience
Well organised. The only thing I could mark down from the meet and greet was how the security lady spoke with a gentleman who was in the q ahead of me. Was a little abrupt but nothing more than that.
April 1, 2026
Reply from hmv (UK) - Birmingham Vault
Hello Customer
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great Service, Friendly staff
Staff were helpful when doing order.
The record arrived exactly the day promised. It was well wrapped.
Service was great.
May 30, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The experience was really good when I…
The experience was really good when I ordered my Lordi recordead dvd from HMV website has got a good selection and good price too. Delivery service was topnotch too.
May 27, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Meeting Jeff at the Vault
We recently went to see the legendary Jeff Goldblum at HMC Vault in Birmingham. I went with my friend, who has an access place so we had first chance to meet Jeff. Mainly, the staff were lovely, but the whole experience was like a conveyer belt. One security member was very abrupt, barking 'no physical contact' at everyone, when Jeff was grabbing hands and shaking them! She was also grouchy at people filming other people, which happens. We were pushed through like sheep and hardly had chance to say two words to this amazing man. Yes there were lots of people there but 1 minute of conversation would have been nice. I felt it was over in seconds. Not the best HMV.
May 28, 2026
Reply from hmv (UK) - Birmingham Vault
Hello Julia
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Everyone was so kind and considerate,it…
Everyone was so kind and considerate,it was a lovely visit and thanks to the 'photographer's have a wonderful set of mementos. Many thanks
May 25, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Frances
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly had pre orded cd for…
Very friendly had pre orded cd for Micheal ball to sign very well organised
May 25, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi anon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I attended a signing with Michael Ball
I attended a signing with Michael Ball. The staff were very friendly and helpful, and the whole event was managed well whilst allowing everyone Tim to meet Micheal. Thank you HMV.
May 25, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Theresa
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear that you enjoyed our recent Michael Ball event!
We hope to see you again at another event soon :-)
Well organised
Well organised
Staff were friendly and helpful
Michael Ball was very friendly
May 25, 2026
Reply from hmv (UK) - Birmingham Vault
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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