Really efficient service. Pre ordered a vinyl and went to watch a gig in store, all went smoothly, great staff and security, great event, vinyl labelled and waiting. Thank you! 😃
Company replied
Location
Switch location31 Dale End, The Vault, B4 7LN Birmingham, GB
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See what reviewers are saying
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... See more
Company replied
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... See more
Company replied
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... See more
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Company details
About hmv (UK) - Birmingham Vault
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
31 Dale End, The Vault, B4 7LN, Birmingham, United Kingdom
4.7
Excellent
529 reviews
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Great customer service
Great customer service, and a good new venue for in store shows.
September 24, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
Friendly and helpful staff, well run event.
The carpark next door is a bit pricey but it is next door! There are plenty of others nearby.
Highly recommended.
September 24, 2025
Reply from hmv (UK) - Birmingham Vault
Hello Lizzie,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Incredibly privileged for the intimate…
Incredibly privileged for the intimate show and signing by Newton Faulkner
September 24, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Gareth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Came to hmv today to meet mimi webb…
Came to hmv today to meet mimi webb with my daughter. The security guy was brilliant. Asked about taking a selfie with her for my daughter. He said she is very chilled and willing to do it. He was very friendly and even had a chat with us. Very professional and daughter loved the experience.
September 17, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a box set as the price was…
I ordered a box set as the price was comparable with other outlets. Delivery was excellent arriving a day earlier than expected. Very please with the service.
September 15, 2025
Reply from hmv (UK) - Birmingham Vault
Hi JBailey,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Came in to The Birningham Vault and was…
Came in to The Birningham Vault and was blown away by the size of the store and how much stock you had in to fulfil music lovers needs.Staff very helpful and everything I needed or wanted was there,definitely be returning to this store because I'm pretty sure they'll be able to meet all my music needs.Chris.B
September 12, 2025
Reply from hmv (UK) - Birmingham Vault
Hi christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
live event was great as were in store…
live event was great as were in store staff didnt like that the only option for payment was paypal, as i dont have it and had to get someone to order for me, why can i not just use apple pay or my card
September 12, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Marc
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Birmingham Vault
Hi Consumer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good price,quick delivery to chosen store.
Easy to order,item on offer and picked up at local store 48 hrs later.
August 29, 2025
Reply from hmv (UK) - Birmingham Vault
Hi terence
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
10 Stars superb service thank you very…
10 Stars superb service thank you very much! And thank you for extra prints ❤️
August 30, 2025
Reply from hmv (UK) - Birmingham Vault
Hello Mantas
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Birmingham Vault
Hello Tony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Kpop shop goes above and beyond
Went to collect a preorder for a new release and the staff were all really lovely. What sets this place apart for me is the Kpop shop inside. They had an event on for said album I was collecting and it was so wholesome and fun. The vibes of the staff member made it even better with her own person touches which spoke about her knowledge and appreciation of not just the group but kpop as a whole.
August 22, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Jessica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service.
Very good service. DVD delivered on time and in good condition. Packaged very well and DVD protected on its journey. No problems whatsoever. I will certainly buy from HMV again and would recommend HMV as a first choice.
August 17, 2025
Reply from hmv (UK) - Birmingham Vault
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very understanding of my…
The staff were very understanding of my disability and were super helpful
August 13, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Jayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great and spacious.
August 11, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Sophie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience as usual.
Fantastic, couldn't be happier. I was in to get the 4K Blu-ray for Akira Kurosawa's Throne of Death and it wasn't on the self. Staff were more than happy to check stock for me and retrieve a copy. Thanks.
July 26, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Kieran
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service!
Kept me informed of when my order would arrive. Picked my order up from store, staff helpful and polite 😀
July 24, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No Communication
I had tickets for a live & signing that ended up being cancelled. I had no communication from HMV about this, I was only notified from my bank that I was receiving a refund. I tried to call the phone number listed on Google and the call wasn’t answered. With no statement from the artist either, even now I don’t know why it was cancelled (or even if it is cancelled) and if it wasn’t for the random refund and my assumption it was cancelled I would still be going.
July 16, 2025
Reply from hmv (UK) - Birmingham Vault
Hello Oliver,
Thanks for taking the time to leave a review. We were sorry to hear of your disappointment -- please be advised that all attendees were emailed with regards to this cancellation. We do apologise if this was not seen, or if it had been directed to your spam or junk folder instead. Apologies once more for any inconvenience this experience may have caused.
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