Really efficient service. Pre ordered a vinyl and went to watch a gig in store, all went smoothly, great staff and security, great event, vinyl labelled and waiting. Thank you! 😃
Company replied
Location
Switch location31 Dale End, The Vault, B4 7LN Birmingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... See more
Company replied
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... See more
Company replied
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... See more
Company replied
Company details
About hmv (UK) - Birmingham Vault
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
31 Dale End, The Vault, B4 7LN, Birmingham, United Kingdom
4.7
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite and friendly staff
Polite and friendly staff at the signing we went to and well organised, even if the band have no time management skills and started late, although as fans we already knew this. Lovely to be able to wait inside in the cool building on one of the hottest days of the year.
July 14, 2025
Reply from hmv (UK) - Birmingham Vault
Hi DA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience is by meeting dearALICE…
My experience is by meeting dearALICE and the staff was very helpful
July 15, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Chloe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Box was damaged the plastic wrap was…
Box was damaged the plastic wrap was open and the discs where loose
July 4, 2025
Reply from hmv (UK) - Birmingham Vault
Hi John
Thanks for leaving us a review. We're sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Birmingham Vault
Hi robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying made easy/delivery great time…
Buying made easy/delivery great time wise .Films all perfect.
June 26, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Steven
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Birmingham Vault
Hi GraemeTowers
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pleased with the service
Pleased with the service. Item arrived on time in the store for me to collect
June 24, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Vijay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Carol
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Staff were immediately helpful and…
Staff were immediately helpful and informative and very friendly
June 17, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As usual everything was good
As usual everything was good, simple ordering, excellent service brilliant delivery
June 9, 2025
Reply from hmv (UK) - Birmingham Vault
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Dean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great company that went out of the way
Great company that went out of the way. And above and beyond.to get hold of a copy of Blondie against the odds 11Lp BOXSET which is discontinued and they managed to source a copy for me.kept to there motto we deliver.
May 23, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Kevin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service!
Excellent service! My husband injured his leg and was on crutches and you made it possible for him to still attend the Bury Tomorrow meet and greet. You arranged a chair and made him very welcome. They had a great night thanks to your last minute help. Xx
May 18, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Birmingham Vault
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
got my pink pantheress signing cd was…
got my pink pantheress signing cd was so great smooth process and signing sooo cool!
May 12, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Christel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
CD purchases
HMV website was easy to use, managed to complete an order as a guest user, great service, prompt dispatch.
Well packed, recommended to all.
May 5, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Birmingham Vault
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent CD signing event
Apart from the CD itself being top quality. The alongside signing by Mr. James Arthur was super friendly, well organised and a very pleasant experience. Staff were friendly and helpful and I’d definitely recommend signings and events in store in future.
April 26, 2025
Reply from hmv (UK) - Birmingham Vault
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.